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Accessing Priority Pass Lounges at London Heathrow with Amex Platinum

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Priority Pass membership is a perk of certain credit cards, and it allows members entry into multiple airport lounges around the world. Today, TPG Contributor Cindy Gossett discusses her experience with Priority Pass lounges at London’s Heathrow airport.

I recently picked up The Platinum Card from American Express, which comes with a ton of benefits, including a membership to Priority Pass Select, a program that gives flyers access to more than 850 airport lounges all over the world. I signed up for Priority Pass membership shortly after receiving my Platinum card and vaguely remember getting my membership card in the mail — after which, I promptly lost it.

I couldn’t find my card before my last trip, but luckily I remembered that Priority Pass has an app with a digital membership card that allows you to travel without your physical card — though it’s probably a good idea to keep it with you, assuming you can find it.

The Priority Pass app shows the lounges broken down by terminal.
The Priority Pass app shows the lounges broken down by terminal.

I was recently in London’s Heathrow airport, flying out of Terminal 3, so I decided to check out the two lounges available with my membership in that terminal: Swissport and the No. 1 Lounge. The lounges are right next to each other, so once you find one, you find the other. Once past security, look for the Airport Lounges signs, then F Lounges, then follow the signs for “Lounges – no invitation required.” At that point, take the elevator to your right or the stairs to your left to access Swissport and No. 1.


There isn’t much to the Swissport lounge, which means there isn’t much to say about it. It’s small. It’s quiet. There’s a little bit of free booze and a few snacks.

I hope you're not hungry.
I hope you’re not hungry.

There are just two small rooms in the Swissport lounge. The first has a circular bar with a few snacks and access to some self-serve drinks. The second, smaller room has seating. I can’t think of any reason you’d want to visit the Swissport lounge unless every other option is too crowded.

Swissport lounge hours are 5:45am – 10:15pm (subject to change, so check the app or website for updates).


The No. 1 Lounge couldn’t be more different from Swissport. This lounge is fairly large, with several different conveniences and amenities to pass the time. Just inside the lounge is a fully stocked bar, with complimentary beer, wine and spirits.

No1 Bar from front sized
There’s plenty of seating both at the bar and at the many tables in the lounge.

There’s a buffet with a respectable amount of continental breakfast options (I was there early so I only saw breakfast) and a self-serve coffee machine. They also offer one complimentary made-to-order plate, and additional options can be ordered for £4 each:

No1 Menu plates cropped sized
The menu of made-to-order hot items.

There’s also a large seating area, including a bar for working and charging electronics:

No1 Work table sized
I’m always on the lookout for a desk area with outlets to charge my electronics.

Then there are these fun pod chairs for relaxing:

No1 Egg chair sized
Fun chairs big enough for adults.

And a room called “the snug” that looked like a kids’ hideout but whose purpose was otherwise unclear:

No1 Hub sized
A private place to cuddle in the middle of one of the busiest airports in the world.

There is a family room for kids:

No1 Family room sized
A great place to keep the kids contained.

A game room with computers and a foosball table:

No1 Fooze sized
More ways to entertain yourself, if you’re not working.

And a theater with movies at designated show times:

No1 Theater sized
If you’re watching a movie, set an alarm so you don’t miss your flight!

Finally, No. 1 has complimentary showers:

No1 Showers sized
Clean and fairly spacious showers.

There are other paid services at No. 1, including a spa and bedrooms, which cost £20 per hour for a minimum of three hours:

No1 Bedrooms inside sized
Bedrooms to catch some sleep before your flight.

No. 1 Lounge is open from 4:30am to 10:30pm daily, and Priority Pass members are entitled to three hours in the lounge, though it isn’t entirely apparent how the staff keeps tabs on each visitor. The complimentary drinks and snacks, paired with the free WiFi, make this a great place to get work done (or play foosball, or watch a movie) while waiting for your flight.


I only visited Terminal 3, but here is a brief overview of the lounges available to Priority Pass members in other terminals. For a look at some of the best lounges you can access at other airports, see Nick Ewen’s post, Top 8 Priority Pass Lounges That Are Worth a Layover.

Terminal 2

T2 Plaza Premium Lounge Arrivals sized
Bar area in the Plaza Premium Arrivals Lounge in Terminal 2.

There are two Plaza Premium Lounges in Terminal 2: a departures lounge and an arrivals lounge. The departures lounge is airside and is open from 5am to 11pm daily. The maximum stay is three hours.

The arrivals lounge is landside, and is open from 5am to 10pm daily. It has showers, a nice touch for those arriving from an overnight flight too early to check in to a hotel.

Terminal 4

T4 Plaza Premium Lounge sized
Comfy chairs in the Plaza Premium Lounge in Terminal 4.

There’s another Plaza Premium Lounge for passengers departing or transiting through Terminal 4. This lounge is open from 5am to 10:30pm daily.

Terminal 4 is also home to a SkyTeam Lounge. Open from 5am till the last departing flight daily, this location has showers and day beds.

Terminal 5

T5 Aspire sized
The bar in Terminal 5’s Aspire Lounge.

Terminal 5 has an Aspire Lounge, which is open 5am to 11pm daily and has showers and rest pods.


The following cards give you complimentary Priority Pass membership, allowing you to enjoy the lounges mentioned above and many more. Note that all three American Express cards provide lounge access for the cardmember only, though you can pay to have authorized users receive their own card and therefore their own Priority Pass Select membership.

Platinum Card from American Express — This card has a $450 annual fee but comes with a variety of benefits; aside from Priority Pass membership, cardholders can also access Centurion lounges and get a $200 airline fee credit per year. The current sign-up bonus is for 40,000 Membership Rewards points after spending $3,000 in the first three months of account opening.

Business Platinum Card from American Express — Like with the personal card above, there’s a $450 annual fee, and benefits include Centurion lounge access and a $200 annual airline fee credit. The current sign-up bonus is for 40,000 Membership Rewards after spending $5,000 in the first three months of account opening. (Note the higher spending requirement.)

The Mercedes-Benz Credit Card from American Express – Of the three Amex cards with Priority Pass membership, this one has the heftiest annual fee ($475) and includes the same lounge benefits described above.

Citi Prestige — Unlike with the Amex card, Citi Prestige cardholders can bring guests into the lounge for free — either a partner and kids under 18 or any two guests.

Bottom Line

Priority Pass can be of limited use in the US, given the relatively few lounges available in this country, some of which are restricted to flyers transiting a specific terminal. Still, having a complimentary membership is a nice perk, and it’s a great way to visit lounges if you don’t have access otherwise.

I really liked the No. 1 Lounge and wished that I was traveling with my family, since my children would’ve loved the kids’ room, eggs chairs and game room (though you’ll have to pay for kids over two to enter the lounge). Remember, though, that there are no flight announcements in the general lounges since they’re not connected to a single airline. I spent the last half hour or so before my flight at the Admirals Club Flagship Lounge, where they do announce boardings.

Just remember that holding a credit card that offers Priority Pass membership doesn’t give you access to all the lounges; you need to register with Priority Pass and get your member number before you can take advantage of this perk.

Have you visited any of the Priority Pass lounges at Heathrow? Share your thoughts in the comments below.

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