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It’s perfectly normal for a loyalty program to go offline for maintenance for a few hours once in a while, but nearly an entire work week? That’s going to hurt, Hyatt — especially with all of us new Diamond members trying to book stays!

Hyatt announced the downtime in a Flyertalk post this morning, explaining that Gold Passport will be completely offline from Tuesday, December 15 through Friday, December 18. During this time, you won’t be able to access account information, use points to upgrade, book award nights or reserve promo stays earned with the Hyatt Visa card (as these are linked to your Gold Passport account). Additionally, you won’t be able to purchase points or convert points to frequent flyer miles, either online or over the phone.

You'll be able to earn points on your New York Bar tab, but they won't post for a few weeks.
You’ll be able to earn points on your New York Bar tab, but they won’t post for a few weeks.

You will be able to book paid reservations, and you’ll earn points for stays and folio charges (but your points won’t post until the week of December 28). Full account access will be restored on Saturday, December 19. With proper planning, this downtime shouldn’t be too much of a hassle, but you’ll definitely want to complete any last-minute award bookings by next Monday.

Chase Sapphire Preferred® Card

Even after the introduction of the Chase Sapphire Reserve, the Chase Sapphire Preferred is still a fantastic choice if you want to avoid the Reserve’s $450 annual fee, earn 2x on all travel & dining and earn a 50,000 point sign up bonus.

Apply Now
More Things to Know
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Named Best Credit Card for Flexible Travel Redemption - Kiplinger's Personal Finance, July 2016
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Intro APR on Purchases
Regular APR
16.49% - 23.49% Variable
Annual Fee
Introductory Annual Fee of $0 the first year, then $95
Balance Transfer Fee
Recommended Credit
Excellent Credit

Editorial Disclaimer: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.