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United’s just announced that Jeff Smisek will step down as CEO, effective immediately. Taking his place is Oscar Munoz — previously CEO of transportation company CSX Corporation — who’s served on the United board of directors since 2010.
While the story is still developing, this clearly seems linked to some of the airline’s recent troubles, including allegations that it providing the former Port Authority Chairman with flights in exchange for favors.
More importantly, though, this could be the sign that positive changes are to come — and the airline definitely needs to make some adjustments. Apart from lagging behind competitors for years in terms of its premium product and service, United has suffered from a rotten corporate structure and has been overall delusional for far too long.
I’d like to think this move means we can expect the customer-friendly service of pre-merger Continental to return, but we’ll have to wait and see.
What other changes would you like to see United make? Share in the comments below!
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