Chase Sapphire Reserve℠

Citi Overnighted My Replacement Prestige Card — to Hawaii

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Often, credit card issuers offer many benefits that you won’t see listed in a brief card overview page. Today, TPG Editor-in-Chief Zach Honig shares his experience when he left his beloved Citi Prestige card home during a recent trip to Hawaii.

Like TPG, I never leave home without my usual selection of travel rewards cards. My go-to is typically the Chase Sapphire Preferred card, and now that foreign transaction fees are waived, I’ve been charging Starwood stays to my SPG Amex. But as of the last few months, I’ve had a new favorite in my wallet: Citi Prestige.

So far I’ve gotten $2,250 in value from the card (more on that in a future post), so I was more than a bit bummed when I couldn’t find my Prestige card when packing for my trip to Hawaii, especially considering that I had booked a (relatively pricey) AAA rate for a suite at the Sheraton Maui using Citi’s 4th Night Free benefit, which requires that I settle the bill to my Prestige card.

The view from the Club Lounge at Sheraton Maui.
The view from the Club Lounge at Sheraton Maui.

I had also left the card behind during a trip to Ireland where I had booked the Sheraton Athlone using 4th Night Free, but fortunately the hotel was able to pull up the account from my reservation and charge expenses there even though I didn’t have the physical card on hand.

With more money on the line this time, though, I gave Citi a ring and explained the situation. A few minutes later I had a tracking number and confirmation that my card would arrive the next day at my hotel, some 5,000 miles from its origin in Florida. There was no charge at all, and the agent ordered Priority Overnight shipping from FedEx without me even making that request.

My replacement Prestige card made it all the way to Hawaii!
My replacement Prestige card made it all the way to Hawaii!

When I checked into the Sheraton Maui, they let me know my package had arrived. I came back later to pick up the envelope with my card, headed up to the hotel’s free cocktail hour (with incredible views of Kaanapali beach) and activated my replacement Prestige card. The process was painless as can be.

Citi Prestige® Card

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  • $250 Air Travel Credit each year, and receive a statement credit, up to $100 every 5 years, as reimbursement for your application fee for Global Entry or TSA Pre √®
  • 4th night hotel benefit for any hotel stay at hotels booked through the Citi Prestige® Concierge.
  • Earn 40,000 bonus points after $4,000 in purchases made with your card in the first 3 months the account is open.
  • Points are redeemable for a $532 flight on any airline or $400 in gift cards.
  • Transfer points to a variety of travel loyalty programs from airlines to hotels.
  • Earn 3x points on Air Travel and Hotels
  • Earn 2x points on Dining at Restaurants and Entertainment
  • 1 ThankYou® Point per $1 spent on other purchases
Intro APR Regular APR Annual Fee Foreign Transaction Fee Credit Rating
N/A 15.49%* (Variable) $450 0% Excellent Credit