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TPG reader Adam emailed The Points Guy to ask:
“I recently obtained two free nights via the Hyatt Visa card. My girlfriend and I will be visiting Europe next year and I planned to use the two nights to stay at the Park Hyatt Vendome in Paris. When I went to book a two night stay, it said there was no availability for those dates. However, by playing around with dates, I realized that each night was available by itself for a free night stay, so I went ahead and separately booked two reward nights there. My question is: do you think I will have any issues with this? Technically, the hotel could force us to check out after the first night, and then make us wait until the official 3 pm check in time to check back in for the second night, correct? Are there any other issues that could happen with this?”
TPG reader Adam emailed me asking about redeeming his two free reward nights earned through the Hyatt Visa at the Park Hyatt Vendome Paris, which is amazing hotel (though it could use a renovation, but that’s another story). The website said his two night stay was not available, however he was able to book the two separate reservations for two consecutive nights, which is rather tricky. Usually, it’s the other way around, where hotels have minimum stays. Adam’s concern is that they may make him switch rooms each night or check out and then check in again.
Now, if Adam had booked different types of rooms, that could be a possibility, but if you booked the same level room it is more unlikely. Maybe the two night reservation was unavailable because the same type of room wasn’t available for two nights.
However, I would recommend calling Hyatt and having them put a note the system to honor your request to stay in the room. There is a chance they could make you change, but I think in most cases, if it is the same room type, they will do everything in their power to make sure that you are not inconvenienced and have to move rooms. I would compare your reservations, perhaps there is a bed type difference. You could always forgo the “upgraded” room and offer to stay in the “lower level” room if that is the case.
I am confident the hotel will do their best to let you stay in the room. Adam, make sure to report back and let us know what happens, and if anyone else has been in this situation, let us know if you have any tips or stories to share.