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A great feature that used to be offered by both American Express and Chase was the Secure Messaging option, which enabled you to log into your account for either credit card issuer and and easily send either company a message without having to actually call them. This was especially useful if you signed up for a credit card offer and then discovered the sign-up bonus had been raised – via Secure Messaging, you’d be able to quickly request the higher bonus.

However, American Express has recently ended their Secure Messaging option, so now if you have a question you will either have to reach out to the company via Twitter or telephone.


Where did the Secure Message Center Go?

On your American Express online account, the former Secure Message Center is now called the Notification Center. When you receive any new message from American Express, a link to your message will appear here under the picture of your credit card on the left side of the screen. You’ll also be sent an email with a link to the message.

Otherwise, if you would like to chat with American Express online, click the telephone icon (“Contact Us”) in the upper right, then select “Online” to start a secure chat.

Other Ways to Contact American Express: 

Twitter: This is probably one of my favorite ways to get in touch with American Express. Their twitter handle is @AskAmex, and they can answer all sorts of quick and easy questions that are 140 characters long or less. Amex customer reps are available to respond to tweets Monday-Friday from 9 a.m. – 10 p.m. Eastern.

Contact American Express via Twitter
Contact American Express via Twitter

You can also reach out to American Express by phone, using either the number on the back of your card or via their General Customer Service number at (800) 528-4800.

Other Credit Card Companies:

Chase still has their Secure Messaging Center.
Chase still has their Secure Message Center.

Chase still has a Secure Message Center on their site, which you can use to send the company a quick message about your account. To reach them by phone, call the number on the back of your credit card, or one of these these two numbers:

(800) 432-3117 – Personal Cards
(888) 269-8690 – Business Cards
Twitter: @ChaseSupport

Bank Of America
(866) 458-8805 – General Account Information
Twitter: @BofA_Help

Barclay’s Credit Card
(888) 232-0780 – General Card Services
Twitter: @BarclayCard

Citibank Credit Card
(866) 606-2787 – General Application and Account Questions with live rep
Twitter: @AskCiti

Capital One
800) 951-6951 – General Customer Service
Twitter: @AskCapitalOne

800) 947-1444 – Credit Card Services
Twitter: @AskUSBank

Remember that even though Amex’s Secure Messaging Center is gone, you can still contact them on Twitter at @AskAmex. via the phone number on the back of your card, or at their General Customer Service number at (800) 528-4800.

Have you ever used the Secure Message Center with either American Express or Chase? What sort of requests were they able to help you with? Please let us know about your experience in the comments below. 

The Enhanced Business Platinum® Card from American Express OPEN

Aside from the limited-time sign-up bonus of 100,000 points, Amex recently made huge improvements to the Business Platinum Card, including the fact that you will now earn 50% more points on purchases of $5,000 or more and cardholders will receive a 50% Airline bonus when you redeem Membership Rewards for all or part of an eligible fare.

Apply Now
More Things to Know
  • Limited Time Offer: Earn up to 100,000 Membership Rewards® points. Offer expires January 25, 2017.
  • Earn 50,000 Membership Rewards points after you spend $5,000 and an extra 50,000 points after you spend an additional $10,000 all on qualifying purchases within your first 3 months of Card Membership.
  • New: Get 50% more Membership Rewards® points. That’s 1.5 points per dollar, on each qualifying purchase of $5,000 or more. You can get up to 1 million additional points per year.
  • Plus, continue to get one point per dollar for qualifying purchases under $5,000.
  • New 50% Airline Bonus: Use Membership Rewards® Pay with Points for all or part of a flight with your selected qualifying airline, and you can get 50% of the points back.
  • New: You can also receive 50% points back on all First and Business class flights, with all airlines available through American Express Travel.
  • You can enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • Terms & Restrictions Apply
  • See Rates & Fees
Intro APR
Regular APR
Annual Fee
Balance Transfer
See Terms
Recommended Credit
Excellent Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.