Malaysia Airlines Offers Refunds on All 2014 Flights

by on July 21, 2014 · 20 comments

in Airline Industry, Malaysia Air, Travel Industry

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Like most people, I’m still struggling to comprehend the tragedy that is Malaysia Airlines flight 17. Unlike the last Malaysian Airlines tragedy where endless questions remain unanswered, this incident looks to be exclusively the handiwork of terrorists, and the full effects are yet to be seen.

This incident could have happened to any airline, and arguably there isn’t much that Malaysian could have done to avoid getting shot out of the air by a missile. However, they recently announced a customer refund policy that will likely cause huge losses for the already struggling carrier. Today through Thursday, July 24, 2014, Malaysian Airlines is offering its passengers the opportunity to cancel or postpone all tickets that are valid for travel until Wednesday, December 31, 2014, including those booked as non-refundable.

Image of Malaysia Airlines' planes at Kuala Lumpur International Airport (KUL) courtesy of Faiz Zaki/Shutterstock

Image of Malaysia Airlines’ planes at Kuala Lumpur International Airport (KUL) by Faiz Zaki/Shutterstock

The following policy is effective immediately and will be honored until Thursday, July 24, 2014:

- Passengers who wish to postpone or cancel their travel plans (including those booked with non-refundable tickets) can obtain a refund;

- Members of Enrich, Malaysia Airline’s frequent flyer program, will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.

Passengers are encouraged to contact Malaysia Airlines’ call center if they wish to to cancel or change their bookings.

Note that since the MH17 tragedy, Malaysia Airlines has continued to operate daily services between Amsterdam and Kuala Lumpur – the route taken by flight MH17 – but it and all of the airline’s flights that formerly passed through Ukrainian airspace have since been rerouted. The flight number MH17 has been retired and replaced with MH19 AMS/KUL.

Our thoughts and prayers go to the families and friends of everyone on MH17.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • bobgreen

    300 people a day die in gun violence. Meh

    300 people die in a couple of hours in auto accidents. Meh

    300 people die in a plane. Unbelievable tragedy.

    I’ve never really understood this.

  • Rocketzo

    Do you think they might have done this, in part, to make it easier to file for some sort of bankruptcy more quickly? Since they’ll likely be doling out quite a bit of cash as a result of this move.

  • Jon

    Unlikely, as there’s a time limit to doing this (3 days), and it even includes point redemptions. I’m just not sure how that helps on the accounting/bankruptcy side of things.

    I think it’s more likely a means to reduce bad press (ie angry tweets, facebook posts, etc.) from people who now truly think that flying on Malaysian is dangerous, and will complain to anyone who will listen. This way, those people can cancel without penalty, and instead won’t tweet at all, or will actually tweet positively (ie “good guy Malaysia understands my concerns!”).

  • Simplify

    I piss on my dog, no one cares.
    I piss on your dog, I get beaten up.
    I piss on the presidents dog, I get beaten, arrested, charged, convicted and fined.

    And you say a piss is a piss?

    Not all piss-crimes are alike. Similarly, not all deaths are alike. Do you now get it?

  • yank

    doesnt cost them squat to waive a non refundable ticket. the only thing it will cost them is loss of forecasted revenue for those non refundable tickets which they cant account 100% for anyhow because many times those are charged back etc… as far as mileage, again, any fees waived is just loss of possible revenue and not loss of actual revenue

  • yank


  • yank

    agree not all piss crimes are alike

  • President’s dog, Bo

    Love this.

  • President’s dog, Bo

    Yay~~ Do not piss me off.

  • Patrick Folger

    300 people died in a terror attack. It’s no where near the same

  • scott

    You really don’t see the difference between random accidents and a terrorist act targeted at hundreds of people? And people dying in gun violence when it’s a psycho killing innocents in a school or other public place is treated the same as a plane crash. I guess there’s also no difference between getting hit by a car and getting executed by a tyrant for wearing glasses?

  • scott

    It’s just a bad coincidence that this happened to Malaysia Air, though they could have followed many other carriers and flown a different route. I flew Malaysia Air in the past and had no problems, though I did find it strange to see masking tape on the wings. And I’ll never forget the male crew wearing green velvet tuxedos. But I don’t recall anyone causing such an uproar about American Airlines after they lost 2 planes on 9/11 and then a 3rd just two months later that crashed in Queens.

  • Chris

    Malaysian flight MH4 from London used to fly over Ukraine, today it flew over Syria instead.

  • Ayan O

    other airlines like British air and Air France were avoiding Ukraine airspace, yes at a higher fuel cost, but for safety its worth it.. any airline including Malaysia could have done the same to avoid flying over a war zone where in the previous 2-3 days there were incidents of military planes being fired on.. so they do not get off the hook totally innocent.

  • The Dutch Guy

    One of my colleagues was on that flight. After all that has happened in the past days (and I won’t make it political) I’m a bit relieved to know that Malaysian airlines is doing this. As for myself, I will probably never fly that airline – ever.

  • suleo

    Whether for good press or “whatever”, I applaud MH for this decision.

  • john

    I have (had) 3 bookings on Malyasian Airlines and have decided to cancel all three. In total I have spent a bit over $6,000. As much as Malyasian are happy to provide a refund it will take 12 weeks for them to return my money to me. I (like i assume many others) am totally perplexed and angry as to why it takes 3 months to refund money to my crdit card but in reverse they changed my credit card on the day i booked!! so, basically they will have my money for 6 months!!!!
    Not only that, i now wish to rebook with another airline and need to find another $6,000 while i wait for MY money to be refunded back to me!!
    What a great PR exercise….i dont think so!!!

    Oh, and you will love the reason the call centre gave me why it takes so long.
    - needs to go to finance department
    - then needs to go to refund department
    - then needs ot be approved
    - then needs to be processed

    and advised me all airlines take this long.

    What a load of crap and i hope they close down!!!

  • Kevin

    @President’s dog, Bo,

    Believe me, it’s better to be pissed off than to be pissed on!

  • legs62

    well i just would like my refund as guaranteed by malaysain airlined

  • legs62

    3 months and still nothing

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