Malaysia Airlines Offers Refunds on All 2014 Flights

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

Like most people, I’m still struggling to comprehend the tragedy that is Malaysia Airlines flight 17. Unlike the last Malaysian Airlines tragedy where endless questions remain unanswered, this incident looks to be exclusively the handiwork of terrorists, and the full effects are yet to be seen.

This incident could have happened to any airline, and arguably there isn’t much that Malaysian could have done to avoid getting shot out of the air by a missile. However, they recently announced a customer refund policy that will likely cause huge losses for the already struggling carrier. Today through Thursday, July 24, 2014, Malaysian Airlines is offering its passengers the opportunity to cancel or postpone all tickets that are valid for travel until Wednesday, December 31, 2014, including those booked as non-refundable.

Image of Malaysia Airlines' planes at Kuala Lumpur International Airport (KUL) courtesy of Faiz Zaki/Shutterstock
Image of Malaysia Airlines’ planes at Kuala Lumpur International Airport (KUL) by Faiz Zaki/Shutterstock

The following policy is effective immediately and will be honored until Thursday, July 24, 2014:

– Passengers who wish to postpone or cancel their travel plans (including those booked with non-refundable tickets) can obtain a refund;

– Members of Enrich, Malaysia Airline’s frequent flyer program, will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.

Passengers are encouraged to contact Malaysia Airlines’ call center if they wish to to cancel or change their bookings.

Note that since the MH17 tragedy, Malaysia Airlines has continued to operate daily services between Amsterdam and Kuala Lumpur – the route taken by flight MH17 – but it and all of the airline’s flights that formerly passed through Ukrainian airspace have since been rerouted. The flight number MH17 has been retired and replaced with MH19 AMS/KUL.

Our thoughts and prayers go to the families and friends of everyone on MH17.

Chase Sapphire Preferred® Card

Apply Now
  • Earn 50,000 bonus points when you spend $4,000 on purchases in the first 3 months from account opening. That's $625 in travel when you redeem through Chase Ultimate Rewards®
  • Named a 'Best Credit Card' for Travel Rewards by MONEY Magazine
  • 2X points on travel and dining at restaurants & 1 point per dollar spent on all other purchases
  • Sleek metal card design
  • Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
  • $0 foreign transaction fees, plus chip-enabled for enhanced security and wider acceptance when used at a chip card reader
  • 1:1 point transfer to leading frequent travel programs at full value — that means 1,000 Chase Ultimate Rewards points equal 1,000 partner miles/points
  • Travel confidently with premium Travel Protection Benefits, including Trip Cancellation/Trip Interruption Insurance, Auto Rental Collision Damage Waiver, Trip Delay Reimbursement and more
Intro APR Regular APR Annual Fee Balance Transfer Credit Rating
N/A 16.24%-23.24% Variable Introductory Annual Fee of $0 the first year, then $95 See Terms Excellent Credit