My First Post-Merger US Airways Flight and My Updated Thoughts on the Merger

by on February 3, 2014 · 68 comments

in American, US Airways

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I’ve been pretty opposed to the American Airlines/US Airways merger since it was originally announced. I hoped the Department of Justice would have put the kibosh on the deal, but secretly knew that US/AA would up their lobbying game and twist enough arms behind the scenes to get their injunction overturned. That eventually happened and the two carriers merged in December, though it will be several years until they are finally integrated as one operating carrier operating under one brand.

Flying US After a Long Hiatus

I grew up outside of Philadelphia and went to college in Pittsburgh, so for the first 22 or so years of my life, US Airways was my main carrier and even the first airline that granted me elite status. However, after moving to NYC and Miami, over the years I’ve switched from Delta, and now American is my primary carrier.

Last Tuesday I was scheduled to leave from Asheville, NC, to LaGuardia via Atlanta on Delta. I debated booking a US Airways flight out of AVL to score the current 50% bonus on codeshare flights, but they were twice as expensive as Delta and US does not currently upgrade AA elites. So for roughly half the price I could fly Delta and get upgraded as a Platinum Medallion – a no brainer.

My US Airways flight automatically posted to my AA account, with the current 50% bonus promo

My US Airways flight automatically posted to my AA account, with the current 50% bonus promo

At 7am I was sitting on the plane when the pilot made the dreaded announcement that there was a mechanical issue in addition to a winter storm watch (ice-pocalypse) that was beginning to wreak havoc on flight schedules out of ATL. I immediately Tweeted @DeltaAssist and was protected on the next flight out before anyone else on the plane could do so via the phones. However, in my gut I knew that I should just drive the 2 hours to Charlotte and take a non-stop flight back to NYC because I could tell Atlanta was going to be a nightmare. I ended up doing just that – booking a last-minute first class ticket on US Airways (the only economy fares were refundable and were actually more expensive than first class) and rented a car from Hertz and headed to Charlotte before the storm arrived in North Carolina.

Charlotte Is A Pretty Solid Airport

I’ve flown through CLT numerous times and have always had a pleasant experience, though now that it will be a key part of the AA hub network, I’ll likely be spending more time there. At first I didn’t think this was a huge benefits, but after thinking about it, I actually really like Charlotte for the following reasons.
CLT Airport Map

- Simply laid out airport with all terminals connected and walkable
- Free WiFi
- Relatively uncrowded airspace, unlike NYC or Chicago
- Decent restaurant options (Have been told Big Daddy’s Burger Bar in Terminal C is a must-visit restaurant- next time!)
- TSA Pre-check lines and seemingly well staffed normal security lines
- Two large US Airways Lounges at terminal B and the intersection of C and D
- International service to 38 different cities, including new seasonal service to Barcelona, Brussels, Lisbon and Manchester

I’d definitely rather connect through Charlotte than Philadelphia, New York or Chicago! Dallas would be preferred since there’s a snazzy new Centurion Lounge that my Platinum Amex will get me into, but other than that, I view the Charlotte hub as a big value add as an American Airlines frequent flyer.

Positive Service Experience

I don’t like to issue blanket statements about airlines, because experiences can vary greatly from crew to crew or phone rep to phone rep. However, I can say after years of experiences with US Airways in the past, that generally US Airways employees are not as friendly as most other airlines. Mergers generally add another level of unease, especially amongst flight attendants, because there will always be winners and losers once employees are merged – some will gain seniority and some will drop. However, my flight crew on this day was extremely professional and friendly and the purser even approached me towards the end of the flight to see “how I liked flying on the world’s largest airline?”. She noticed I was an Executive Platinum with AA and was interested in my feedback and seemed excited about the merger overall. While this is an isolated experience, most American and US Airways employees from corporate executives to ground staff, generally seem happy with the merger and prospects for the new airline’s long-term success. This is a huge difference form the Delta/Northwest merger where the dueling flight attendants (Delta non-union and NW union) had a major cultural battle to overcome and United/Continental where the cultures were drastically different and sadly United’s poor customer service seemed to have won out.

Honeymoon Phase

Until March 31 (when US Airways leaves the Star Alliance and joins oneworld) we can have our cake and eat it too when it comes to earning and redeeming our AA and US miles on the two alliances and taking advantage of each airline’s award chart sweet spots. However, later this year we will likely be able to merge our accounts and combine balances, which will be a good thing, however at some point the US Airways Dividend Miles program will officially merge into AAdvantage and the program will operate with one streamlined award chart. My fear is that many of the beautiful sweet spots in the AA and US award charts will go away and we will have less total options than we currently do today. However, I’m going to enjoy this period, though I do look forward to elite upgrade reciprocity in the near future.

Overall Positivity

While I still wish the merger wouldn’t happen, I’m moving along into the acceptance phase of grief and realizing that as an American Airlines flyer, there are a lot of positives that come along with this merger. I now have a whole new route network which gives me more ways to earn and redeem miles it seems like American is taking a slow, methodical approach to the merger, which will hopefully alleviate any growing pains, like the cultural issues of combining work forces and the logistical challenges of merging two separate technology systems. Time will tell how well this merger is executed, but so far I’m pretty happy with it from a frequent flyer perspective.

What are your thoughts so far on the merger?

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Chad

    During the merger, it seems like there’s not been a lot of consistency in how the agents have been trained. In some airports, when boarding a USAirways flight, they announce the boarding stages in parallel–when announcing priority boarding for US Airways elites, they also mention the corresponding AA levels and invite them to board. In other airports, they are not doing that. And in Charlotte yesterday, I went to board when AA Platinum was called, but then I was told to leave the line because my boarding pass didn’t indicate elite status. I had booked the flight using my USAirways frequent flyer number, so the boarding pass didn’t show my AA status. Another gate agent kept shouting at me “You’re not Platinum, your boarding pass doesn’t say it”, even though I definitely am Platinum. She kept (loudly) chastising me as though I had tried to “sneak in” with no status. (I don’t carry the FF membership cards–it would be a big stack of them if I attempted that–so I didn’t have anything to show her.)

  • Gavin Little

    My primary carrier is AA and I recently took my first ever US Airways flight. I also found the staff unfriendly in comparison to AA flight attendants. Towards the end of my first leg (PDX to PHX) the attendant in first class came back and acknowledged my status and thanked me for flying. This was a nice touch but was the only recognition I got through the 4 segments I flew. I found PHX to be an awful hub, crowded, dated, no seating space and poor food options. Once the merger gets to a point where I can begin to be upgraded on US Airways I think I’ll be avoiding, 50% or no 50% bonus!

  • thepointsguy

    In their defense, if you don’t have the card and you aren’t using that FF number how are they supposed to know you actually have status? I’d recommend bringing your card if you want to use the perks of that status- otherwise everyone would say they have status, but forgot their cards

  • Carrie

    I could be wrong but I think I read AA is moving from T3 to T4 in PHX. T4 is a 180 from T3 and has LOTS of food options. Good luck!

  • Jennifer Purdon

    I live in Phoenix and only fly US Airways. Last month I flew US to Amsterdam then transferred to KLM to fly to Tanzania. I flew business class on both airlines, but there was a world of difference between the two. The US plane (B757) was old and didn’t have lie flat seats–not even lie flat an an angle! The flight attendant had to manually install the (tiny) video screen at every seat. The crew on the return flight was absolutely horrible. Grouchy, rude, and absent for most of the flight. In contrast, the KLM flights and crew were top-notch. Nice, newer A330 with lie flat, wide seats with high quality in-seat A/V. Very professional and courteous crews, and much better food and beverage choices. I’m hoping the AA merger will bring big improvements to the international routes. They need to do much more than re-paint their fleet, many of them need to be retired or massively updated. Keep us updated on your experiences!

  • Zach

    Not to get too technical, but I don’t think a court ever issued an injunction that delayed the US Airways-American merger. DOJ just challenged the merger during the statutory merger review period and the lawsuit was resolved prior to the merger closing date.

  • Jennifer Purdon

    I have to disagree about the food options in PHX. Terminal 4 (US Airways) has tons of great restaurant options, many of which are new. You must not have ventured beyond your gates or you would have seen plenty of good stuff! Terminal 3 (American) is older and probably doesn’t have very good food options.

  • Brian C. Lee

    TPG, your first and last paragraphs are basically my thoughts as well. I still hate the merger and wist it hadn’t happened, but I realize it’s here and it’s happening no matter what, and while I want to redirect my domestic business toward UA and DL as much as possible, living in Washington, DC, that’s not going to be possible all the time (most of the time, but not all). Furthermore, I’ll have around 33,000 miles in the new AA once we’re allowed to combine our accounts, and I don’t want to waste them.

  • PHLFlyer

    What “recognition” were you expecting?

  • Anand

    Poor food options? Every local gem of a restaurant has a location in Terminal 4. Many of the ‘main locations’ for food options in Terminal 4 have been featured on TV shows on the Food Network. I would argue that it is one of the best airports for food. Many of those restaurants can be difficult to get reservations for in Phoenix, so I often recommend to my friends visiting to go to the airport early to try those restaurants because it is easier. I must agree with others that you were in Terminal 3 or did not venture anywhere to notice the places.

  • Lesli

    My sons father lives in SC just below the border and I fly into CLT all the time (since SC lacks inland airport). I love CLT! So easy, so simple, yet large(ish).

  • LogicalHuman

    AA is my primary airline as well and I have also been concerned about the changes, especially with staff. My latest coast to coast flight on AA (Jan 16th) confirmed my fears. The flight attendants actually hit my seat with the beverage cart while I was sleeping (no big deal, really), but then didn’t stop or check on me or apologize. I was pretty shocked but went back to sleep. The entire way down the isle as they were giving out drinks, the two attendants were having a loud and very personal conversation, only briefly interrupted by asking people brusquely what we wanted to drink. I usually don’t complain about air service because I think they have a challenging job, but I did not enjoy this lack of courtesy. Hoping this is not the new normal since I just got my Citi AA Executive card for the crazy bonus points! Thanks for the info on that, too!

  • joel

    Serously? I hope this is a joke. You blame the gate agent for this issue at CLT? You used the wrong FF# and didnt have your AA card.

  • michelejkiss

    I fly AA (Exec Plat) and have flown US Air from time to time in the past. I normally find their planes to be much older and run down, and prefer not to fly them if I can avoid. Even first class is typically pretty shoddy. While it’s nice to be able to book both now, I’m holding off on booking a flight to Philly (for June) because they don’t yet have reciprocal upgrades. That to me is the real perk – I would rather fly AA with a stop than US Air direct with no chance of upgrade. And that’s despite the first in US Air being fairly poor.

    I’m also pretty curious how they’ll combine loyalty programs. Seems weird that someone who just “bought” their Chairman status is equivelant to someone who flew 100,000 miles.

  • Chad

    To answer your question about how they’re supposed to know my status–that’s simply not my problem–they’re the ones that made the announcement, not me. They’re the airline, they created the system, they’re the ones that invited all AA Platinums to board a USAirways aircraft. If they’ve created a system that has unverifiable factors, that’s not the customer’s fault–that’s just a sloppy system. If they’re requiring membership cards or other verification, they can easily make that part of their announcement. I’ve been in other airports recently where a USAirways or AA gate agent is making that announcement, mentioning both FF programs–and of course, there are many who have status with one airline or the other, but don’t have “proof” of it, because the boarding pass only lists status on one or the other. They’re all just herding into the line and boarding the aircraft.

  • Chad

    I have some USAirways miles that are expiring very soon and I needed the account activity so that they didn’t expire–so no, I didn’t use the “wrong” FF#. My post didn’t “blame” the gate agent, as you suggested–I’m simply saying that I followed the airline’s own, clear instructions and was chastised for doing so. ThePointsGuy asked for feedback on the merger, and that was my feedback. And then there’s the separate issue of the gate agent simply clinging to wrong information: If you read my original post, you’ll see that she was repeatedly telling me that if I was, in fact, Platinum, that would show up on my USAirways boarding pass. You and I both know that is not true–It’s surprising that you’re defending her dismal customer service and misinformation.

  • Chad

    To answer your question about how they’re supposed to know my status–that’s simply not my problem–they’re the ones that made the announcement, not me. They’re the airline, they created the system, they’re the ones that invited all AA Platinums to board a USAirways aircraft. If they’ve created a system that has unverifiable factors, that’s not the customer’s fault–that’s just a sloppy system. If they’re requiring membership cards or other verification, they can easily make that part of their announcement. I’ve been in other airports recently where a USAirways or AA gate agent is making that announcement, mentioning both FF programs–and of course, there are many who have status with one airline or the other, but don’t have “proof” of it, because the boarding pass only lists status on one or the other. They’re all just herding into the line and boarding the aircraft.

  • Brian C. Lee

    So are they supposed to just magically know what status you have on ANOTHER AIRLINE? Just carry the damn card with you.


    I’m a (devoted) AA ExPlat. I just flew USAirways from SFO to DCA x-PHX and DCA to SFO x-CLT. Charlotte is not a bad airport at all. The USAirways Clubs aren’t very good; hopefully, AA’s Admirals Club product will hold more sway, though the food options are better with US (which is not saying much — Chex Mix, anyone?). We definitely don’t want to lose the free booze that AA offers. In any event, I was surprised by the service — it was actually pretty good on the long-hauls in both directions. On UA (and even sometimes on AA), you don’t see the FAs after the initial service, but on US, they were actually visible and quite friendly. In short, I have hope for the merger (I too was concerned, because as a native Pennsylvanian, I did a lot of USAir flying, and it has been on a serious slide since the PSA merger, and the Pittsburgh hub debacle and the America West acquisition made US into a “low-cost carrier” that didn’t actually fit into an existing niche nor did it create one). Good show, Points Guy, and you’re helping me (as a very frequent flyer) adjust to the new realities!

  • michelejkiss

    I don’t know about Android, but on iPhone you can get a Passbook “AAdvantage card” that shows your status, plus it shows your status in the app (which I’m sure Android, Windows Phone etc do also.) There’s no justification to not have that if you have a smartphone, and makes proving your status easy.

  • wwittman

    You’re the last remaining American without an iPhone to show the card on?

  • Armando86

    Being based in ATl, I’m really sad to see the AA non-stop LGA service go away. I guess I’ll just keep flying Delta…

  • dee seiffer

    Hubby and I just flew through CLT on our way to New Orleans on USAirways. We were very impressed with the airport.

    On all 4 flights, there and back, USAirways personnel (ground and flight) were great. Hubby showed his AA Platinum card and they let us both board priority. Our flight back got into PHL early. The gate agent was very pleasant and put us on an earlier flight.

    We have a long layover in a couple of weeks in CLT. I’m bringing our USAirways Club passes from our Barclay cards.

  • Ed

    Do you ever go to the bank and ask them for $5,000, but then refuse to produce any documentation showing that you have an account or that it has $5k in it? After all, you got in the teller line, and there’s no sign or announcement saying you have to prove anything.

  • KerryInVA

    Was just readin through this–surprised to see the airline apologists makin excuses for stuff that falls thru the cracks. I gotta agree with Chad on this one–it’s not his job to clean up the mess made by the airline……they promised a perk based on status, without having a way to verify status…..unlike the NWA-Delta merger a few years back…..With that merger they waited until they had synchronized comp. systems before trying to sync up their perks/status levels/etc…….makes common sense to do it that way. Seems like AA jumped the gun on this one…and honestly, in two decades of heavy travel, i’ve never once seen someone actually carrying around an airline FF card . . . . I just assumed everyone pitched them in the trash when they got them–it’s the number, not the card, that counts. Some of y’all seem to be seriously suggesting that people are expected to carry those cards around in order to qualify for their perks. To me, carrying those cards screams “travel nerd” as much as a denim fanny pack around your waist. :-)

  • KerryInVA

    Everyone would say they “forgot their cards”? As if they’re all showing up with them now? I can tell you from my experience at PHL and DCA, they’re makin the cattle call for those status levels and the AA folks are getting in line with the USAirways folks for the US flight. Haven’t seen anybody whipping out their FF card. Seriously PointsGuy, please snap a photo next time you see someone in the boarding line with their FF card ready to show. Post that–we’d all love to see it. Agents aren’t checking cards and are seldom checking boarding passes . . . . . in case you haven’t noticed, people are already “saying they have status” and gettin into that early boarding line, whether they have it or not

  • Brian C. Lee

    You didn’t answer my question. How are the GAs supposed to know what his status is ON A DIFFERENT AIRLINE? Are they supposed to just take his word for it? Are they supposed to be able to read his mind?

  • KerryInVA

    Well, the whole point of offering combined perks is to illustrate that they are NOT a different airline. Did you hear? There’s a merger.

  • KerryInVA

    And why are you asking the customer those questions? Those are all excellent questions, but they are misdirected . . . . Those are questions for the airline, not the flyer. Seems like those questions would have been asked internally before they made the move to combine the perks. Doesn’t it seem like SOMEONE at an airline meeting would say “Hey, wait, if we offer perks to elites in both programs, how will we know who qualifies and who doesn’t?” That seems pretty simple . . . . doesn’t require an MBA for a company to think of that

  • KerryInVA

    Uhhh–looks like the number you’re estimating might be a little bit off–only 20% of Americans own an iPhone:

  • KerryInVA

    Dee…what kind of bonus did you get on your Barclay cards? I’ve considered getting one

  • KerryInVA

    For what it’s worth . . . one gate agent and one phone rep have both told me that after the end of March, the reciprocal upgrades will be in place. Now, who knows if that will happen, but that’s what they’ve said.

  • Brian C. Lee

    You do realize that they are still operating as separate airlines, and will be doing so for a while, right?

  • Brian C. Lee

    I’m asking the customer these questions because he could have easily avoided this situation by carrying his FF card with him, or by using the FF number of the airline he was flying on. He seems to be thinking that the airline should magically know this stuff. And magic is the only way they could know it, since US and AA are still operating as separate airlines and haven’t linked their computer systems yet, and since he won’t carry his FF card on him, or use the FF number of the airline he’s flying on (and has status with).

  • michelejkiss

    Thanks! That would be awesome – I hope it happens that soon.

  • mark

    If you’re new to flying, you may not realize how connected the airlines are. Yes, it is very easy–and very common–for one airline to check a person’s status on another airline. It’s not “magic” or “mind-reading” as you keep suggesting–it’s just common computer technology. Many times I’ve wanted to use a British Airways lounge, Qantas lounge, or Air New Zealand lounge and simply went in and told the host my AA frequent flyer number. She types it in a computer, my elite status is verified on her screen, and I’m whisked inside the lounge for some wine and pizza. The whole thing takes about fourteen seconds. Might seem “magical” to you, but really just modern technology.

  • Tim

    This is a great question Brian, but it’s a great question for the airline, not for the customer . . . do THEY realize they are still operating as separate airlines? Maybe think about that before offering combined perks that can’t be checked? They could do like Delta did with their NWA merger and wait until they’ve got the systems in place before they start touting their combined perks. And the part where the agent was insisting that his AA status would be appearing on a US boarding pass—that’s just dumb on her part, and that element definitely indicates that there’s some ignorance among the workers about the merger and its ramifications.

  • Ryan-O

    lol . . . . . computers, Brian. welcome to 2014

  • dee seiffer

    We get USAirways Club passes with our renewal every year. I guess it depends on what benefits and promos they offer when you sign up. We’ve had our cards for a while.

    This last trip was a result of a promo USAirways ran last fall… book with miles by a certain date, travel within xyz dates and get half your miles back. So, we flew from Hartford, CT to New Orleans for a total of 20,000 for both of us.

  • Becoming NYC

    How did you make the drive from ATL to CLT in 2 hours?! Or maybe the correct question is how fast do you have to drive to make it in 2 hours?

  • thepointsguy

    99% of the time people have the status listed on their boarding pass, which is why they wouldn’t show cards. In this case, when you’re banking to a program where you don’t have elite status, you could show that you do have it by flashing your e-card on your smartphone or showing the actual card and it would have avoided any confusion.

  • thepointsguy

    I was in Asheville, NC.. not Atlanta

  • Brian C. Lee

    Modern technology that one airline uses isn’t much good if it can’t talk to the modern technology that the other airline uses, as appears to be the case here.

  • Brian C. Lee

    The airlines SHOULD’VE thought of this, but the fact of the matter is they DIDN’T. That being the case, there’s no way for the GA to know what his status is on the other airline unless he carries his card with him. All the whining in the world won’t change that.

  • The Judge

    I can sympathize with your frustration and I have been there myself but end the drama here – nobody is going to side with you
    Everyone would say they are a platinum so the agents had to have some proof. Proof you did not possess
    Now, I dont understand why you are not compassionate to the plight of the agent and by beligerantly arguing your case does not make you look logical
    I did not say that to insult you but I am sure it will

  • Michael

    Has anyone done any research on Alaska Airline’s partnership with American Airlines and how this merger affects it? Can I earn Alaska Miles on a US Airways flight?

  • Chad

    You said “nobody is going to side with you”–perhaps you didn’t see the number of people who voted positively on my comment? Even if I was expected to have “proof” of my status, wouldn’t you agree that the gate agent is still wrong in the way she handled it? Accusing me of lying, and telling me that my AA status would be appearing on a USAirways boarding pass if I did really have the status? She’s showing no customer service skills and disseminating incorrect airline information to everyone who was listening–and you’re saying we should be “compassionate” to her “plight”?

  • Chad

    Good point Kerry–and I was not aware of what you said they had done with the Delta-NWA merger–waiting until their systems could handle it before offering the combined perks. Sounds like they did precisely what I’m suggesting AA should have done.

  • Chad

    Sure there’s a way. Saying there’s “no way for them to know his status” unless he carries the card? Seriously? Is this 2002? Maybe I should still be carrying those cards . . . and a Palm Pilot . . . and using LotusNotes?

  • Chad

    So you’ll agree it’s not “magic” when many other airlines routinely check one’s status on other airlines? Earlier you said magic was “the only way they could know it” :-)

  • Chad


  • Brian C. Lee

    And what is that way, given that their computers can’t talk to each other?

  • Brian C. Lee

    When other airlines do it, it’s because their computers are set up to do it. With AA & US, their computers are not set up to do it, so the only two ways that I can think of would be magic, or the guy could just carry his FF card with him.

  • Brian C. Lee

    Computers that don’t talk to each other? How’s that going to work?

  • Brian C. Lee

    The number of people who voted positively on your comment is 3, as of this writing. The number of people who voted it down is 2. Hardly a ringing endorsement there.

  • Chad

    I didn’t claim a “ringing endorsement”–I simply answered his claim. He said “nobody is going to side with you” after three people already had done just that.

  • Chad

    And how do you know their computers are not set up to do it? Did someone from AA or US tell you that?

  • Chad

    Have you been told that? Or are you just assuming that based on . . . . ? You say “given” as though you know that as a fact. I’m curious what your source is

  • Chad

    Sounds like Delta also knows how to do this mysterious “magic” that seems to really impress Brian C. Lee.

  • J-Miller

    lol–”appears to be”. Sounds like a lot of assuming going on . . .USAIrways gate agents are notoriously under-trained and unhelpful. Seems dubious–you’re assuming that because she DIDN’T bother to check his status, that she CAN’T bother to check his status. Unfortunately, we all know that there are plenty of airline agents that will do the bare minimum and won’t go farther unless you push them to

  • J-Miller

    . . . and if those airlines can do it, then you’d surely think two airlines that are “merging” could do it. Especially if they’re advertising combined perks based on reciprocal status

  • J-Miller

    ?? is this guy serious? they can just do it the same way they’ve been doing it for years, man . . .. no mind-reading needed

  • J-Miller

    lol–”magically”. computers ain’t magic, BCL

  • J-Miller

    Yes,, I”m not surprised they aren’t giving consistent training to the GAs . . . . the CLT gal was obviously wrong and handled it poorly . . . . I guess man, just be thankful they screwed up this small thing, and not something bigger, like mileage crediting or lounge access.

  • John Beeler

    Ok, c’mon everyone. PHX Terminal 4 has great food, if you’re on the A-concourses. High A has all the Fox restaurants (seriously, try EVERY one of them at PHX), Sauce (casual modern italian) Blanco (contemporary Mexican), etc. Recall seeing good things in Low A too.

    B concourses are another story. Low-B and you have construction, Cinnabon, and every crappy little sports bar that you’ve seen in every other airport. High-B? Forget it. One small restaurant and snack stands. Not even a Starbucks. T4 B gates on-par with T3. And then there’s T2, and we won’t even talk about that pathetic excuse for a terminal.

    Hoping that the merger brings serious life into the B concourses at T4.

    Also hoping for an AMEX Centurion Lounge (maybe in T3?) to compete with the AAdmiral’s clubs that will proliferate…

  • Joe Masters Emison

    As someone who lives in AVL, I can tell you that Delta flights to/from ATL have horrific performance. Flying US AVL->CLT is much, much more reliable, and I also frequently drive to CLT (although usually the AVL->CLT leg is very cheap).

  • MJ

    Seriously?? You used your US Dividend Miles account # … that’s the program you are part of for this flight. AAdvantage and Dividend Miles REMAIN SEPARATE for at least this year until merged. You don’t check-in at the American ticket counter for USAir flights … same deal with the FFP. I’ve used my AAdvantage # on US flights and it’s been smooth sailing – they know I’m EXP, I get the good seats at no extra charge, and it’s easy peasy. Now what would have been really easy? Just download your card to your Passbook or use the AA app and you have your card right on your phone.

  • Mike Stollenwerk

    Here’s what bothers me – I bought up to Preferred on US Airways and have received a number of upgrades to first class – but when you book on US Airways lately, some of the flights are AA operated, and AA will not upgrade seats on the flights even of you have 500 mile upgrade credits to use! AA claims that because I bought the ticket from US Airways, I cannot get a seat upgrade on AA at all – not even if I wish to use $ or miles to upgrade!!!

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