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Hotel Review: The St Regis San Francisco Metropolitan Suite

by on February 4, 2014 · 10 comments

in Hotel Reviews, Starwood

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This past weekend, I decided to take a last-minute trip to San Francisco with a few friends. We had a great time eating at some of the city’s great restaurants (The Cavalier, Flour + Water and Zuni Cafe)  and went up to Santa Rosa for a wine-tasting day trip to Inman Family Vineyards, which was more than worth the car ride.

The door to my Astor Suite.

The door to my Astor Suite.

This year I’m continuing to focus on retaining 75-night SPG Platinum, so my hotel focus was narrowed down from the start. I stayed at the W once and it was okay, but they don’t have many suites and I wanted to use some Platinum suite upgrades for this trip. The Palace, Westin and Le Meridien are all nice, but I’ve wanted to check out the St. Regis for a while now.  It’s right near the Moscone Center and SF MOMA (Museum of Modern Art) and they allow small dogs for a $150 fee.

For the nights I was staying, standard Superior rooms were going for $405 per night plus tax, so I decided to redeem 20,000 Starpoints per night instead and use my Platinum Suite Upgrades to score an Astor Suite instead, which was going for $955 per night and is four room categories higher than a Superior. When scoring a suite you get access to a Butler, which means you get two free items pressed per guest per stay, free coffee/tea service delivered in-room and free unpacking/packing, which is probably my favorite benefit since I hate unpacking- especially after a long flight and when my schedule is packed. So basically, not only do you get the bigger suite, but a free butler as well, which is why I use most of my suite upgrades at St.Regis properties.

redeem spg

I redeemed 20,000 points per night for 3 nights.

Astor Suites are over 700 square feet and located on the corners of the building with windows on two walls and come with St. Regis’s signature personal butler service with free clothes pressing upon arrival and complimentary coffee/tea service. The hotel has 260 rooms including 46 suites.

The living room of my Astor Suite.

The living room of my Astor Suite.

I checked in pretty late on a Thursday night with my friends and the front desk staff greeted me by name and ran through my list of Starwood Platinum benefits including free continental breakfast, 500 bonus points, free internet and a welcome amenity, then I was shown up to my room. I considered trying to invoke my YOUR24 benefit as well since I was checking in so late so I would have the room until late on my day of check-out as well, but since my flight back to New York was leaving at noon, I didn’t see a reason to. Oh, and I was also upgraded a level above the Astor to the Metropolitan Suite, which are between 825 and 980 square feet and go for about $300 more a night than the Astor suite.

Surprise upgrade to a Metropolitan Suite

Surprise upgrade to a Metropolitan Suite

My ambassador had emailed the hotel on the day of my arrival, so that could have been helpful, because when I left NYC I was still confirmed in the Astor Suite, so the additional upgrade was a nice surprise. .

Another shot of the livingroom.

Another shot of the livingroom.

As the St. Regis site claimed, it was a corner suite and felt nice and large with floor-to-ceiling windows and nice views of the city. It is in an L shape with an entry foyer and a fairly sizeable living room with a chic sectional, a dark wood coffee table, side tables and floor lamps. There were some nondescript contemporary paintings on the wall with nice lighting on them between the windows.

A shot of the entry and the living room and TV.

A shot of the entry and the living room and TV.

On the wall opposite the sectional was a wall-mounted flatscreen with a somewhat hidden door to the master bedroom.

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My best friend Eric hanging in the Metropolitan Suite

Beyond the living room area is a small office area with a leather-topped desk and two-line phone, and a small marble window seat. The walls are paneled in white American oak, which gives the room a clean look that is at once contemporary but classic.

Miles in the entry to the bedroom.

Miles in the entry to the suite.

The main room is separated from the bedroom by a little hall with a sliding wooden door. The bedroom looked the same as the living room with wood-paneled walls and crisp white linens with cream and taupe accents. There was another wall-mounted flatscreen and a huge king bed as well as a chaise lounge window seat. I really liked the minimalist color palette.

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Getting clothes out- each guest gets two free pressed items per stay if you have Butler service

The bathroom was also super contemporary and clean, with limestone flooring, a dual marble vanity and a deep soaking tub with an LCD TV on the wall above it as well as two frosted-glass stalls – one for the WC and one for the walk-in shower with handheld and rainfall showerheads. The bathroom was stocked with St. Regis’s signature Remede spa products.

Indoor pool at the St. Regis

Indoor pool at the St. Regis

Spa
The Remede Spa is expansive with a salt water pool, steam room and sauna. I got a 90 minute massage that was a whopping $336 when all was said and done (buyer beware.. I hadn’t looked closely at the menu and that price was quite a shock when I checked out!).

Dining
Ame is the fine dining option with “New American” seasonal menu items and a large crudo and raw bar, while Vitrine is the casual lunch and dinner restaurant on the fourth floor and where my Platinum breakfast was served. There is no buffet, so the Platinum breakfast is the Continental option on the menu, which is a couple delicious pastries, yogurt, granola and juice/coffee. I’m not a huge fan of continental breakfast, but this one was pretty delicious.

Delicious Platinum continental breakfast

Delicious Platinum continental breakfast

I didn’t try out the restaurants, because I was too busy checking out places that TPG readers strongly recommended when I tweeted that I’d be visiting San Francisco.

For this whirlwind trip, I thought the St. Regis was a great option and use of points – especially given the rather high room rates and the fact that I was able to confirm a beautiful suite that would otherwise have cost nearly $1,400 per night.

Have any of you been to the St. Regis? What are your thoughts on it compared to Starwood’s other San Francisco properties?

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Paul

    Zuni Cafe is, in my opinion, a Top 10 burger nationwide. Next time Bi-Rite Creamery needs to be on the list!

  • r0m8470

    TPG, I see that you brought Miles with you. When you travel with the pup, do you have them in the cabin on a crate, or does Miles fly inside the hold? What’s usually the cost differences?

  • John K

    SPG breakfast option in the US is quite appalling…given the rate of and the class of some of these properties.

  • Geoff

    That’s a great dog.

  • First Traveller

    Ok, so for a 3 night stay you really need someone to unpack and pack your luggage for you? Give me a break!!!! Even if it is part of the deal I deal with my own stuff. Also, I feel very interesting you were surprised with the cost of the 90 minute massage. It is at the St. Regis. It is in San Francisco. It is in the US. What did you expect? A $20 massage including happy ending like you get in Bangkok?

  • Sherman

    Breakfast looks quite sad compared with other things, and for the rate/status. I always appreciate a good breakfast at the hotel before starting the day. The cost is relatively minimal at this level and I don’t see why SPG in the US can’t do a little better. ugh.

  • Anthony Mazza Jr

    So funny – I was there this weekend with my g/f, stayed at the W, ended up grabbing drinks at the St. Regis on Saturday night before we headed a few blocks down the road to Zero Zero for dinner! Would’ve loved to have met you, but more importantly meet Miles!

  • Ivan Y

    @ TPG – what places did you check out in SF? Will be there in May again so would be great to know what others think are good things to do/visit on a 2-3 day stay.

    Next question for everyone – what is the next best SPG property in SF after St. Regis (especially, for SPG Platinum recognition and if you don’t want to rent a car)? In TA ratings, there seems to be a steep drop-off after St. Regis (#10): Palace (#52), W (#54), Westin Market St. (#60), and Le Meridien (#61). Westin Market St. seems to have the best rating of the bunch on SPG.com though.

    IMHO, if that is the extent of Platinum breakfast, it is absurdly bad for any hotel, let alone a St. Regis. At least, have some eggs, sausages/meats, cold cuts, cheese, etc.

  • austin1805

    I just completed five nights at the W San Francisco using SPG points. My SNA cleaered and we were put in a Fabulous Suite. It was quite large and the highlight were the seats near the windows, you could sleep in them, how awesome. The room needs to be refurbished. The door handles were falling off, horrible stains all over the carpets, small holes in the doors, etc. The room had two standard bathrooms, nothing amazing. I think the suite had seen too many parties. Overall, I’ve stayed at the St Regis in SF (no suite) and I much prefer it over the W.

  • SPG Platinum Guy

    I generally stay at the St Regis SF 3-5x a year and its my favorite hotel in the city. The nearby W looks dated inside the rooms, the Westin is tired. The Le Meridien is nice but a bit off the beaten track. Have stayed in the Astor Suite a few times – quite nice, and well appointed.

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