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JetBlue Giving Flyers Compensation For Canceled Flights

by on January 8, 2014 · 13 comments

in JetBlue

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With scores of flyers affected by the thousands of canceled flights over the past week due to weather, you might think that your only recourse was to accept change or cancellation fee waivers being offered by airlines and rebook your travel for another time, but there might be more that you can do, and miles to be had.

Case in point: JetBlue canceled 45% of its flights on Monday. It’s rare that an airline will do this, but JetBlue made the executive decision to ground almost have of its flights and crews and wait out the storm. It issued cancellation and change waivers, but that’s little comfort to affected flyers who found themselves unequivocally stranded.

However, as a small way of compensation the airline announced that it would be issuing the following bundles of TrueBlue points to affected flyers depending on the number of cancellations they experienced:

Matrix-500x1731 cancellation: 5,000 points or $50 (for non TrueBlue members)
2 cancellations: 10,000 points or $100
3 cancellations: 20,000 points and a one-way flight voucher or $100 for TB members, and for non-members a one-way voucher or $100 credit
4 cancellations: 20,000 points and a roundtrip voucher or $200 for TB members, and for non-members a roundtrip voucher or $200 credit

If you were among the affected travelers, you don’t have to do anything. JetBlue will reach out to you with your options and if you choose the points, you’ll be compensated by January 20. In addition, people affected by the cancellations who had expenses directly related such as hotel stays and meals can email receipts to [email protected] for compensation.

While I applaud the airline for being proactive in this circumstance since no one can control the weather, it seems like Jetblue had an extra level of meltdown that other airlines did not experience. Still it’s better than a simple fee waiver and free rebooking, which is what most airlines do during weather disruptions.

For more information on similar situations, check out my post on How To Get Compensation When Things Go Wrong On Flights.

Here are the rest of the terms of the JetBlue compensation scheme:

Notification to Customers:

  • TrueBlue members will be notified to the email address in their TrueBlue account
  • Non-TrueBlue members who booked directly with JetBlue will be notified to the email provided in their reservation
  • Customers who booked through 3rd party sites may not be notified by email (we do not have their email address)

Compensation/Process:

Hat tip: JetBlew.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Kevin

    This is a great move by JetBlue. I am currently “stuck” in Aruba and can’t get home until Saturday. ;-)

  • BartNY

    I think JetBlue’s policy of canceling all flights was actually a great idea. A couple of years ago, I was stuck on a tarmac for four (!!!) hours at JFK, having been the only flight in the entire tri-state area that wasn’t canceled during one major blizzard. We were all hoping we’d take off but in the end we were all stranded in a shut down airport because it was nearly impossible for cars to get through the streets by that time. I’m sure JetBlue passengers were angry at first, but now with this great move JetBlue has shown to be a superior airline, IMHO.

  • Jordan C.

    Was this due in part to JetBlue’s lack of a strong partner network?

  • Anthony

    Nice move, but it still doesn’t make up for what happened. I’m currently sitting in Boston when I should have been in Virginia all week. That being said, I will still use Jet Blue again.

  • disqus_HM3f4Ppvm8

    Their cancellations had nothing to do with weather and more with operational issues. If you look at the weather forecast from Monday to Tuesday morning for Boston and NYC – it was actually the best time to fly out – before the polar vortex hit.

  • disqus_HM3f4Ppvm8

    A strong partner network might have helped with the people still stranded, but it wouldn’t have helped initially in the first few days. Close to 20,000 flights were cancelled from Thurs – Mon – that was a global issue. I think the backlog is just starting to clear up for all the airlines.

  • thepointsguy

    Nice.. but do you have to pay for your own accomodation or did they cover it?

  • thepointsguy

    Did you consider taking Amtrak instead?

  • Kevin

    They’re covering accommodations and giving three meal vouchers.

  • shay peleg

    Poor guy

  • Camille

    Hey, I was stuck in Punta Cana with my bf and couldn’t fix anything online because we booked through a travel agent. We had to book through another airline and get a hotel for extra days. We couldn’t get out until this Saturday if we flew with Jet Blue (which took all day on the phone so we couldn’t enjoy being stuck.) Not to mention the phone bill we racked up because it was long distance from the hotel. Anyhow, it was a nightmare. Do you think they’ll reimburse us for any of this?

  • turkey

    having problems getting anything after being stranded for days and then flew west coast to east coast just to get home. their response just recently was “it is a gesture for us to give you the $100. What does that mean????? 6 people stranded plus two other families. Does anyone have their fax number since they can’t read the receipts I sent them so easier to just fax to them. Not one of their websites have it for Hercules and on hold for now 18minutes!!!

  • Woody

    jetBlue is the worst airline ever, My flight 1001 BUF-JFK on 15 Apr 2014 has been cancelled. We are stuck in BUF. no compensation.!! Do not fly with jetBlue

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