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Flight Review: LAN 767-300 Premium Business Class MIA-SCL

by on May 16, 2013 · 14 comments

in Lan, Trip Reports

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One of the aspects of my Mother’s Day Trip to Chile, I was most looking forward to was flying LAN’s Premium Business Class from Miami to Santiago, which I had gotten for $900 a ticket thanks to an amazing deal back in February.

My mom and I flew from LGA to Miami, and our first stop at the Miami Airport was the Club America lounge, which was rather disappointing. The snacks were downright odd – cold cuts, olives and maraschino cherries, yuck. But we weren’t going to let that ruin our trip.

Snack tray.

Miami lounge offerings- yuck!

We decided to head to the gate since boarding was beginning and I wanted my mom to be one of the first passengers onboard.

My mom and I on our way to Santiago.

My mom and I on our way to Santiago.

This was my mom’s first trip in international business class and she was excited to see what all the fuss was about. We were flying one of the airline’s 37 Boeing 767-300′s, which they use on their long-haul routes (though the airline also has A340-300′s and is planning on getting some 787′s soon), and Premium Business is their flagship product.

Overview of the business class cabin.

Overview of the business class cabin.

The Premium Business cabin has 30 seats in a 2 x 2 x 2 configuration – though two of these are usually reserved for pilots to rest and they are curtained off from the rest of the cabin. These seats are sort of like those in Korean Air or Qantas’s business class and are armchair style that then recline to a horizontal lie-flat. However, they are only 20 inches wide and when fully reclined, only stretch to 73 inches – just 6 feet 1 inch – so they’re not that roomy and I had a hard time sleeping scrunched up and on my side.

My bed fully reclined.

My bed fully reclined – not quite enough room for me!

I hope when the airline refurbishes its plane it considers putting in a new configuration more similar to Delta’s BusinessElite or Cathay’s reverse herringbone business class that gives each passenger more room and gives the folks on the sides of the plane more privacy and all passengers direct aisle access.

The dinner menu.

LAN’s dinner menu.

Shortly after take-off the crew began the dinner service. I’ve hear mixed reviews of LAN’s service, but I have to say that our crew was friendly, attentive and on the ball. Plus the menu of courses for dinner was delicious, and not just because we were starving from a day of travel!

Appetizers.

Sun-dried tomato soup with capers.

I started with a garden salad and sun-dried tomato soup with capers. It was a nice tangy way to start the meal.

Main course.

For dinner I had the steak and asparagus with saffron couscous with peppers.

For my main entree,  I opted for the steak and asparagus with saffron couscous with peppers. By contrast to the starter, my steak was very bland as were the veggies. But I was impressed with the airline’s wine program, which is overseen by Hector Vergara (no relation to Sofia as far as I know!), the only Master Sommelier in Latin America. I really enjoyed the Torrontes I had with my first course, and followed the wine pairings suggested for each dish.

In-flight entertainment

Large in-flight entertainment screens and lots of legroom to spread out.

After dinner, I decided to relax and watch part of a movie on my personal 15.4-inch screen, and there were dozens of films, TV shows, games and albums to choose from for entertainment options.

Amenity kit

Business class amenity kit had all the essentials.

Before long, though, I got sleepy, so I decided to reline my seat and snooze for a while. I primped for bed with the Salvatore Ferragamo amenity kit, which contained all the essentials like eye shades, socks, toothbrush and toothpaste, comb, lip balm and lotion before reclining my seat to its lie-flat position and trying to some sleep.

My mom and I decided to opt for the express cold breakfast option which was served 40 minutes prior to arrival, so we could try to maximize on our sleep and hit the ground running in Santiago.

Orange juice and a muffin for breakfast.

We opted for the cold express breakfast of orange juice and a muffin.

I wasn’t expecting much, but I was still disappointed by the prepackaged muffin and orange juice from a box we got. Not even a quick cup of coffee was offered! That said, it was still so early in Santiago when we landed, I didn’t really care that much since we could grab breakfast later.

All in all, the flight experience was pleasant enough, but nothing remarkable. After having experienced American Airlines’ new flagship First Class and Business Class aboard its new 777-300ER from JFK to Sao Paulo, I’d much rather fly that service, especially since I didn’t really fit into the LAN seat when it was fully reclined. That said, this was still a terrific bargain for $900 a ticket!

Have you flown LAN Premium Business? How was your experience? Stay tuned for further trip reports from my time down in Chile with my mom.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • LTL

    Flew LAN premium business JFK-LIM a few months ago. The food was quite bland but other than that a great experience.

  • Dieuwer

    Are you joking, the biz seat is 20″ wide?? That is only 2″ more than the 18″ of coach!

  • Jetstream007

    Flew the eaxact same trip two weeks ago and it was very good overall. Especially the service, way better than AA!

  • http://twitter.com/WanderngAramean Wandering Aramean

    They already have the first of their 787s. They were grounded like everyone else, but they’ve got ‘em.

  • jason

    The entree looks disgusting, and that packaged muffin??

  • welovekimberly

    I’m shocked how narrow the seats are! Would have been interesting to have a comparison of 1st class on same flight.

  • Francisco

    I flew Lan’s Premium Business from Santiago to Argentina in April and will do it again in June. I enjoyed the trip for a 2 hour flight. I do see where it can be uncomfortable in a long haul flight. The service that I was provided was good. I had no complaints, minor the “having to deplane via staircase from a 767.” I’m excited to fly American’s 77W in two weeks from JFK to Sao Paulo!

  • Federico

    LAN does not have First Class

  • Federico

    Yes, the 767 is 20″ wide on Biz but the 340 is 23″

  • Federico

    The orange juice and a muffin is part of the express breakfast, did you fill out the pre-order form?

  • studd

    what do they use on JFK SCL flight?

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  • Joseph

    No, they don’t have first class im any plane, check ou their web site lan.com

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