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(Video) Flight Review: AA 777-300ER JFK – GRU in New First Class and a Behind the Scenes Tour of the Plane

by on April 4, 2013 · 31 comments

in American, Trip Reports, Video Blog Post

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As I posted the other day, I spent my Tuesday night flying from JFK to Sao Paulo in Brazil aboard one of American Airline’s new 777-300ER’s so that I could experience the airline’s new first class product. I posted in real-time on  Twitter, Instagram and Facebook with live updates from the trip. But I also wanted to share my experience aboard the new service with pictures and my own impressions. I ended up using 125,000 American AAdvantage miles and $2.50 for the ~$4,000 flight, which was the only option since SAAver availability (62,500 miles) never opened up. American Airlines ordered 10 of the new 777-300′s and started flying them in January on the Dallas-Sao Paulo (GRU) route and the JFK-London route before starting the JFK-GRU and DFW-LHR services.

LoungeFoodandDrink

I got a quick look at the American Air JFK Flagship First Lounge to see what they had to offer.

Customers in First Class get access to the separate Flagship First Lounge at JFK, which a lounge attendant will open up. The lounge is small, but there is a well stocked top-shelf bar and an assortment of food – including herb chicken, artichoke salad and a veggie mac n’ cheese that was all pretty good. I didn’t spend too much time in the lounge because AA arranged for me to get a sneak peek at the plane before everyone boarded so I went aboard at 9:00 pm and stayed on the plane until our on-time 10:20pm departure.

The New Flagship First Class Seat

FirstClassSeat

My first class seat.

First class experience- including espresso machine- a first for American

First class experience- including espresso machine- a first for American

First class is comprised of just two rows of four seats each (down from 16 seats in the old cabin), configured in a reverse herringbone layout with the two middle seats angled toward each other and the wall seats angled outward.

My seat in upright position

Seat 1J in front of me from above

Amenity Kit
The new amenity kits are designed by Eames Office (like the old one) with a toothbrush and Colgate toothpaste, a pen, tissues, a towelette, a wipe for your sunglasses or phone, eye mask, socks, ear plugs and a comb, but the Burt’s Bees products have been replaced by Dermalogica products including lip balm, Active Moist Lotion and Multivitamin Hand and Nail Treatment. Flight attendants also hand out slippers on departure and offer pajamas, the same ones they launched last year. I find the pajama pants to be extremely tight (vs. British Airways that are loose) and very thin, but still better than sleeping in my jeans, in my opinion.

Amenity Kit

The amenity kit included the usual items and Dermalogica products – much better than Burt’s Bees!

IFE
Before dinner service, I checked out the in-flight entertainment system. Every seat on this plane has its own personal video monitor, and the ones in first class stack up really well against the industry overall at 17 inches. The system was loaded with over 200 movies and nearly as many television options.

Personal entertainment system movie selection.

Personal entertainment system movie selection- so many Oscar nominated films to choose from!

International Wi-Fi
The technological innovation I was most excited about, however, was the international WiFi capability, which is free through April 17, 2013 for all passengers. I wish I could say it worked well, but service was actually really spotty and cut off several times within the first hour, so I’m not sure I would pay for it, but it was fun to iMessage with a friend who was in LA who had a friend sitting on the flight who I arranged to meet for a drink in the premium cabin communal bar/snack area during the flight – how’s that for a small world? If the WiFi wasn’t free, the pricing on my flight was $10 for a 2-hour pass, $17 for 4 hours and $19 for the duration of the flight.

Free inflight WiFi!

Free inflight WiFi!

The bathrooms were certainly the nicest I’ve seen in an American Airlines plane, though not very spacious compared to international carriers’ first class bathrooms. I liked the no-touch sink since bathrooms are the germiest places on planes.

Bathroom

The first class bathroom.

Over the course of the night, the flight attendants put out an impressive snack display in the premium cabin galley area (shared between first and business), though I was too stuffed from dinner service to even test it out. I most liked the fully stocked water bottles – sure beats the single bottle of water (after that they had to refill it from a container) I was given on my Buenos Aires- JFK flight in January 2011!

Snack area?

The overnight snack area in the galley.

For those of you, like me, who (mildly) obsess over what airlines are serving in their premium cabins, here are the menus.

Beverage Menu

The spirits menu – nothing too exciting here.

I wasn’t impressed by either the spirits or the wine list, especially since I could pick up a bottle of any of these vinos for under $20 at the nearest supermarket, but they tasted fine- nothing exceptional. This is definitely an area where AA can up their game, especially if they do have people paying top dollar to ride in this cabin.

Red wine list

The red wine list.

Although I was offered (and gladly accepted) a pre-departure glass of champagne, again it wasn’t an impressive selection. A simple mid/upper tier champagne would be a nice touch – I’d recommend Perrier-Jouet or Pommery. Their Gosset Brut left a lot to be desired. Come on American, splurge a little bit! I’ll even settle for some newer vintage Dom Perignon ;-)

White wine list

The white wine list.

Here are the other menus of what was being served on board for dinner during my flight and the breakfast menu, which you select what you want, like a hotel breakfast card, and when you want to be woken up – if at all.

Dinner and breakfast menus

Dinner and breakfast menus.

To begin the dinner meal service there was an amuse bouche of bacon wrapped fig. It was served cold, which I thought would have been better heated, but I really can’t complain about anything as long as it has bacon in it.

Bacon wrapped??

A little amuse of bacon-wrapped fig.

For starters I got the shrimp escabeche with Peruvian purple potato salad, which was spiced well and the purple potatos were much tastier than they looked.

Shrimp escabeche with Peruvian purple potato salad

Shrimp escabeche with Peruvian purple potato salad

Then came the sweet potato red curry soup, which was sweet and spicy and packed a punch- I actually started sweating a little bit!

Sweet Potato and Red Curry Soup

Sweet Potato and Red Curry Soup

There were 3 bread basket options: marble, cheese and pretzel.

First Class Bread..where's the olive bread?!

First Class Bread..where’s the olive bread?!

Then I got the salad with creamy poppy seed dressing. This was a bit boring/bland, but I find most airline salads are.

Salad with olive oil and balsamic vinegar, topped with spicy pecans.

And I continued with the beef filet with a Boursin cheese crust, wilted spinach and whipped potatoes. I like my meat medium rare and this was cooked to my liking, though I imagine it would scare off anyone who doesn’t like their meat red. They didn’t ask for a temperature, but I’m sure they could have stuck it back in the oven on request. The spinach was tasty with lots of garlic and the potatoes were well flavored too. Overall, it was an enjoyable meal – not one I choked down for investigative purposes! I did notice that the same entree is served in the business class cabin, so don’t expect a much different dining experience in first. The main difference would be service levels – I had two flight attendants constantly refilling water/wine and making sure I was taken care of throughout my meal. Four of the 8 first class passengers fell asleep right after takeoff, so the attention I got was probably above average (and for full disclosure they did know I was a blogger because they saw me take the pre-tour of the aircraft).

Herb crusted beef tenderloin with goat cheese and mashed potatoes.

Beef filet with a Boursin crust and mashed potatoes.

For dessert, I chose the specialty salted caramel sundae with vanilla ice cream, caramel and pretzel shorties. I asked the flight attendant to add “a little bit of everything” onto it and the result was one monster sundae. If my trainer is reading this, I didn’t eat it all. I promise!

Traditional Sundae with Ben and Jerry's ice cream

Sundae and Life of Pi – I enjoyed the former the most

Then to cap it off, the flight attendants handed out Lily O’Briends chocolate boxes, which I did not eat because I was absolutely stuffed.

Lily OBrien's Dessert

Lily OBrien’s choclates

Bedtime
The new Flagship Suites are 29 inches wide and have 80 inches in pitch, just enough for my entire 6’7″ frame to sleep without having to curl up, like I have to do in many premium seats. The flight attendants do a turn-down service that includes a white mattress pad and comforter plus a light blanket. I found that it got extremely hot during the night and I had the air nozzles at full blast to cool down. One way American, and many other premium carriers like Cathay, can improve is by following Delta’s lead and getting substantial full-size pillows. AA put two smaller pillows, but they still weren’t very supportive. Delta is really ahead of the pack here and with their comforters- though not the end of the world, it does amaze me that airlines make tons of in-flight improvements, but then skimp on pillows!

My seat in lie flat position

My seat in lie-flat position – just long enough for me!

Turndown service- mattress pad, comforter and blanket

Turndown service- mattress pad, comforter and blanket

The one drawback, though, is that these are “open” suites unlike those of other carriers like Singapore, so you don’t have much privacy when sleeping, or from the ambient noise or light in the cabin. I personally didn’t have an issue because I used the eye mask and ear plugs and fell into a comfortable deep sleep for about 6 hours, but more sensitive sleepers may not enjoy the open aspect of the cabin.

Minimal privacy when sleeping

Minimal privacy when sleeping.

Before sleeping, though, I wanted to play with the cool touchpad controls and I basically adjusted the seat to every conceivable position. Seats also have USB and AC power adapters to charge up during your flight.

Touch pad comfort control and my packaged amenity kit.

Touch pad comfort control and my packaged amenity kit.

Breakfast Service
When I filled out my breakfast card pre-dinner I noted that I wanted to eat 90 minutes before landing. Luckily I woke up around that time so they didn’t have to wake me up, but the flight attendants came through with my breakfast of asparagus and prosciutto omelette with fire roasted peppers and potato cakes. There was also a sweet fruit compote. Alongside it I got a southern-style biscuit and strawberry yogurt. The breakfast card only gave the choice of coffee, but when I took the tour I noticed an espresso machine, so I had Illy espresso and milk as my morning coffee, which was one of the best caffeinated beverages I’ve had in the sky.

Breakfast Omelette

Breakfast omelet.

After breakfast I sat back and enjoyed the sunny/partly cloudy views of Sao Paulo as we made our final approach for an early landing.

We made it! Beginning our decent over Sao Paulo, Brazil.

Views of Sao Paulo, Brazil, before landing.

The Grand Tour

Although I redeemed miles for my first class ticket, I did contact American to ask if I could get a pre-flight tour of the plane and they graciously obliged, so I wanted to post my photos from the rest of the plane, including cool pilot rest areas and even the cockpit!

BKInSeat

Checking out the new business class seats – a big improvement and pretty much the same seat as Cathay Pacific’s newer business class

First Class seat - lack of privacy

A shot of one of the side business class seats.

First Class seat from above

The first row of business class. The seats are nice and private, but feel a little tight.

Main Cabin

Checking out the Main Cabin, which is in a 3 x 4 x 3 configuration.

MainCabinSelectRow16

Main Cabin Extra (premium economy): Row 16 – the bulkhead.

Main Cabin Seat from above

Main Cabin Seat from above – I’d avoid row 41 where the body of the plane curves- looks like less leg room for the window seat

image[22]

These bulkhead seats seem like they’d be at least a bit better than regular Economy on a long-haul.

MainCabinLegRoom

A shot of Main Cabin seats. Pretty tight back here.

Bulkhead

Another shot of the Main Cabin seats by the exit

Main Cabin seats were in a 3 x 4 x 3 configuration while Main Cabin Extra was in its own little fore cabin in a 3 x 3 x 3 configuration with just 30 seats. Each had 1 extra inch in width and I’d say about 4 inches extra legroom. Probably not enough to make a huge difference for most, and I’d probably rather go for one of the bulkhead seats that are rows of just two, though that might get busy during mealtimes. Still, the extra room to stretch my legs would be worth it.

Here are a couple videos of the cabin with some viewpoints of the seat pitch in Main Cabin and Main Cabin Extra.
Tomfoolery with a fun AA flight attendant who was just as excited (if not more) than me to be on the new plane

Bathroom pow wow with the bubbly AA flight crew

Bathroom pow wow with the bubbly AA flight crew


Business, Main Cabin Extra and Main Cabin shots

As part of my pre-boarding tour, I got to check out the crew rest area, which is above the economy cabin in the back of the plane. They even have an emergency exit chute that goes into a fake overhead bin in the economy cabin in case of an emergency!

Stairway to... the crew rest area

Stairway to…the crew rest area

Lounging in one of the 8 bunks.. now thats a lie-flat bed!

Lounging in one of the 8 bunks.. now that’s a lie-flat bed!

Then I got a look at the pilot rest area, which is up a similar set of stairs right behind the cockpit. There are two huge recliners and two beds – sure beats coming back into the passenger cabin and trying to sleep in a curtained off seat, like many pilots have to do.

Pilot rest area

Pilot rest area

TPG Cockpit

The Pilot Guy?

Overall Summary
This new plane is a huge improvement over American’s former 777-200 flagship, and though I still wouldn’t rank it as high as my experiences in Cathay Pacific First Class or Lufthansa’s latest first class product, I definitely would look forward to experiencing it again and it’s a good option to have on the routes American flies. I am hoping for an upgrade to business class on the return so I can compare, though I have to initially state that First Class was really nice and if you’re deciding whether to splurge 12,500 more miles to experience First over Business on a saver award to London or Sao Paulo, I recommend trying it out, though don’t experience a much different experience- just a more spacious seat, quicker service and an amenity kit that can be reused as an iPad holder! To be honest, the business class cabin looks great and my friend who flew in it really enjoyed it (and so have most of the travel writers/bloggers who have tested it out so far) so I look forward to trying that out. While Main Cabin Extra wouldn’t be the worst thing, I’m a big guy and the seat is very narrow – hoping that EVIP happens sooner than later!

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • LCH

    Cathay’s first class in 777-300ER has only 3 seats on each row and is not arranged in the reverse herringbone layout

  • Andrew

    You said “As part of my pre-boarding tour, I got to check out the crew rest area, which is above the economy cabin in the back of the plane. They even have an emergency exit chute that goes into a fake overhead bin in the economy cabin in case of an emergency!”

    Does that mean the crew rest is above the passengers? I always thought they were in the belly.

  • Manfred

    Thats really not a lot of privacy. Recently flew the new AB business class with the Ethiad seats on 4A, which was much more secluded than those seats.

  • Jerry

    you are so tall, do you sometimes struggle with the seat length or your legs on some flights ???

  • thepointsguy

    Absolutely! Even some business class seats are too small- like AA’s current angled lie flats and Air France/KLM. Angled lie flat is the worst- I’d rather have an old school recliner style seat.

    Coach is fine for a couple hours as long as I have exit/bulkhead so no one can recline into my knees!

  • thepointsguy

    Correct- crew and cabin rest areas are upstairs. I had no idea either!

  • thepointsguy

    Fixed thx

  • Robert

    How about GRU as such, is it quite safe for an american tourist???

  • Rob P

    Cool. Thanks!

  • Charlie

    Great report, thanks! I’ve done the similar J seat on CX HKG/LAX and was quite comfortable (I’m 5’10″ and 150) It even seemed a bit more private and enclosed (front row of the mini cabin).

    Of course you are a bit larger. Looks like you’re standing on the toilet seat in that bathroom shot!

  • Dan Nainan

    Something tells me the flight attendants had no problems with you taking pictures on this flight LOL.

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  • Kris

    With World Cup coming up would you fly AA or some other carrier? *A, OneWorld, Skyteam,? What choice would you say has the best F or J to S.A.?

    Thanks in advance

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  • TravelKeys

    Am I correct in that first class in all AA 777 aircraft have the same seats? AA website is saying ” American’s entire 777-200 fleet has the Flagship Suite.” Does this mean what you are showing above is going to be what to expect on an international flight ORD-LON on etiher? I notice on SeatGuru there are some differences in pitch/bed length, width and amount of First Class seats between 777-200 and 777-300ER.
    Thanks!

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  • http://twitter.com/CuriousXplorer Curious Explorer

    I’m trying to figure out what the nicest premium cabin option is for getting from the US to Brazil on an award ticket. Would you rate this as best?

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  • joeypore

    Great pics! Question: when were Burt’s Bees products offered? I remember going to Tokyo in J in January 2012, and they were still the dermalogica.

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  • RobertH

    Great story and photos–thanks! I’m 6’8″ and am travelling to and from London in July aboard the 77W and have economy going out and MCE coming back. Looks like economy is a nightmare and I need at least MCE to fit my frame. Trying to decide between 16C and 17C/18C. 16C seems worrisome because you’re on the edge and seems like congregating and people bumping screen would be an issue, not to mention narrower seat due to the tray table and IFE being in the armrest. 18C seems a potential issue due to bulkhead behind restricting recline. Any tips? Thanks again!

  • joe_l

    Interesting you mention excessive cabin temperature. During a LAX-LHR flight in December, 2013, my companion passenger almost passed out. We had to place a compress of cold water on her forehead, and almost had an anxiety attack. I myself was sweating. I asked the flight attendant to please lower the temperature, which she told me was “at least” 75º F. She acknowledged it was too hot, and she said that she “didn´t know how it got to that temperature”. Not to mention that half the Business cabin´s entertainment systems din´t work during the whole flight. I sent a complaint to their Customer Service three times(!), by email and postal mail, and almost three months later still no answer. Completely unacceptable.

  • Ricel

    Hey Points Guy! SOS! I will be boarding this plane soon [LHR-JFK] and AA can not determine which row has the baby bassinet option [Seat Guru doesn't say either, which is shocking! I did see you the pic you took of Row 33, which has the prongs/holes on the way [typical for baby bassinet hook-up]. Did you, with oh so much witty, take that pic on purpose to show that is where the baby bassinet seat is? I didn’t see those prongs on your video when you went through the first row of the Main Cabin Extra (row 16), which is where I am now, and AA said would “GUESS” that is where it is, but can’t find out or confirm 100%. Did that ring a bell on this trip?? Please let me know and I’ll come checking the site often….

    P.S. I found this site after a gizzlion searches for baby bassinet rows on the AA 777-300ER, and this is the only place I can find a glimmer of hope for my case.

  • Al Merch

    brian, I know you did a comparison of AA & BA Biz class… but how does AA FlagshipFirst compare to BA 1st? would’ve been nice to read that comparison in this article… or if you have done another blogpost about it, please let us know. otherwise please briefly comment on it here for quick reference and keep it in mind for a future post perhaps.

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