Starwood’s YOUR24 Platinum Elite Benefit Is More Like 50/50

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When Starwood Preferred Guest enhanced its elite benefits last year, one of the perks was the benefit awarded to Platinum members who reach 75 nights or more called YOUR24. YOUR 24 is the ability to check in any time you want and check out 24 hours later (or at the same time on your check-out date). For example, if your flight arrives at 4:00 am, you can confirm that arrival time and check out at 4:00 am on your departure day, which could be a good benefit if you have a late-night flight. You just need to confirm it within 48 hours.  Plus, if you check in anytime 9am and after, you still get 4pm late checkout. If you check in before 9am, your 4pm late check-out will not be guaranteed.

YOUR24 is part of SPG's new Platinum benefits.
YOUR24 is part of SPG‘s new Platinum benefits.

There’s nothing worse than arriving somewhere super early in the morning and then having to wait around all day until 3:00 or 4:00 pm to check in, when you’re already exhausted and have wasted a day, so I was planning to use this benefit all over the world in the time since I hit the 75-night mark and even surpassed the 100-night mark just under the wire at the end of 2012.

However, this benefit is based on availability and is managed online and through the Platinum line. When a pilot ran with certain members in 2011-2012 it found that nearly every single stay was accommodated. In the time since it’s been opened up to all 75-nighters and that I’ve tried to use it, however, I’ve found availability to be extremely spotty at best and have only been accommodated about 50% of the time, which seems to be in line with what other TPG readers have emailed me.

Here’s a brief rundown of my YOUR24 experiences:

Westin Dublin in December 2012 – DECLINED

St Regis Monarch Beach in February 2013 – DECLINED

Le Meridien Monaco in September 2012 – APPROVED

Four Points Sheraton Miami – Approved but then declined when they upgraded me to a suite so MIXED

All in all not a very impressive track record – especially considering I’m an SPG 100-nighter and have a Starwood Ambassador who’s supposed to be on my side helping me with benefits like this but who has proved less than effectual, unfortunately.

So my question to you is, have any of you other Starwood Platinums had similar experiences? Have your YOUR24 requests been fulfilled or have they been declined? Share your experiences below!

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