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Hotel Review: Intercontinental Sao Paulo Deluxe Room

by on April 20, 2013 · 9 comments

in Hotel Reviews, IHG Rewards, IHG Rewards, Intercontinental/ Ambassador

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A few weeks ago, I flew American Airlines’ new 777-300ER first class from New York JFK to Sao Paulo, Brazil to check out the city for a few days and attend the amfAR Inspiration Gala. Thanks to a lot of reader suggestions, I was considering staying at the Grand Hyatt Sao Paulo and using my final Free Suite Night Award, but I found the rates at the Intercontinental Sao Paulo to be much lower and decided to stay there instead.

Exterior of the Intercontinental Sao Paulo

Exterior of the Intercontinental Sao Paulo – nothing to write home about.

My entire stay was going to be for four days, so originally I booked the first two nights using my Priority Club points at 35,000 points per night and then I paid a rate of $280 per night for the second pair of nights, so I was getting a rate of 0.8 cents per point – just above the 0.7 cents per point you can buy them for (see this post #7 for details).

Reservation booked using 70,000 Priority Club points for 2 nights.

Reservation booked using 70,000 Priority Club points for 2 nights.

The hotel has 195 rooms and 38 suites. My points reservations was for a Superior Room, while my paid reservation was for a Superior King Plus Room one category up that goes for about $20 more per night, so I made sure to request staying in the same room for the entire length of my stay.

My paid reservation for $280 a night.

My paid reservation for $280 a night.

A few days prior to my stay, I was contacted by a representative from Guest Relations who recognized that I am a Platinum Ambassador and asked what time I would be arriving and if I would like to be upgraded to a Club Floor Deluxe room for $120.00 more for the 4 nights of my stay, which I accepted. Here’s what his email said:

“It was noticed that you quoted a regular superior room. It is possible to upgrade to a Club Floor Deluxe room for additional USD 120,00 and include breakfast, happy hour with drinks & finger food and besides it, get a totally renovated room. This would be accumulated with your Ambassador Upgrade, so in case you book the Club Floor Deluxe, you will get then two room Upgrades. Let us know, and we can arrange that for you!”

Well, paying $30 per day for Club Lounge access and all those services seemed worth it to me, especially because a Deluxe King Club room goes for $120 a night more than the room I had booked, so I was getting it for a quarter of the premium. Plus, breakfast alone can cost more than $30 a day, so considering I’d get it included every day, and snacks, etc., it seemed like a good deal to me.

Canapes in the club lounge.

Canapes in the club lounge.

When I accepted the upgrade I emailed to confirm that the $120 would be the total extra cost and received confirmation, so I booked it. However, when checking out I noticed that they had charged me $120 per day – or $480 total! I brought it up at the desk but was in a hurry to catch my plane back to the States, so I had them make a note and I followed up with the hotel upon my return. I was again quoted $120 per night by the reservation agent I was emailing with but I escalated it to a supervisor and within two days, they had reviewed my email correspondence and room bill and determined that the misunderstanding was not my fault (I had been very clear about the rate wording) so I ended up being charged just the $120 I had expected.

It was clearly a mistake on their part, but I applaud the hotel for resolving it so quickly and fairly – and I would caution people who plan to stay at this hotel to check and double check the rate details before upgrading like I did in case this happens to you.

King bed with small sitting area

King bed with small sitting area

I arrived on Wednesday morning around 10:00 am Brazil time and was able to go right up to my Deluxe King Club room on the 20th floor. All Deluxe rooms at the Intercontinental Sao Paulo are about 350 square feet and newly renovated.

Opposite the small sitting area is a work space.

Opposite the small sitting area is a work space with mirrored wall.

Although the furniture did feel fresh, it was all still a little drab for my taste – all in taupes and grays with just a spot of color in the bed runner and the workdesk chair. I liked that it had a little sitting area with two armchairs and the work area was slightly separated from the main bedroom area by a sort of half-wall, on the other side of which sat the wall-mounted LCD television. My room overlooked the street, but wasn’t too loud because of the floor it was on.

Bathroom counter space

The bathroom vanity.

The bathroom was decent – fairly spacious with pink marble fixtures, though just one sink.

The bathroom amenities were from..?

The bathroom was stocked with L’Occitane amenities.

It was stocked with the usual L’Occitaine bath products, which I like, because they’re sort of herbaceous and clean smelling rather than too soapy or floral.

Closet space and shelves with mini bar.

Closet space and shelves with mini bar.

The closet was in the entry foyer along with the small minibar – alas no raiding the minibar for me anymore now that I’m not a Royal Ambassador!

View of the city from my room on the 20th floor.

View of the city from my room on the 20th floor.

As I mentioned, my room had city/street views rather than overlooking the pool, but that was fine by me since it’s my first time here and I am excited to see the city in all its glory and chaos.

The pool was small, but at least there was one.

The pool was small, but at least there was one.

Other than the room amenities, the hotel has a business center, a fitness center that was renovated in 2010 (I need to work off the sundae I had in American Airlines first class!) and an outdoor pool. It also has a nice lobby bar called the Godet Bar near reception and a French-Brazilian fusion restaurant called Tarsila.

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  • Tony Mazer

    I stayed here in August 2012. Great hotel in the center of the action, near mostly everything. Sprung for the junior suite which was pretty big, I must say. Impeccable service as well. Nice job here.

  • Santastico

    Intercontinental is located in the Jardins neighborhood which is the best place to stay in Sao Paulo. However, the Grand Hyatt is much newer and it is a much better hotel.

  • Andrew

    I stayed here last year and I must say, it was pretty terrible. I also arrived early after my early morning flight and had to wait in the lobby 4-5 hours for my room. I’m not elite, though, and I understand that makes a difference. I shipped a box to this hotel, and multiple people I talked to said they had no record of it arriving. Even the log book didn’t have it. But when I checked the tracking, the person I was working worth so closely had signed for it. I had to crawl through multiple package rooms to finally find it. Finally, my room was extremely humid and smelled of mildew. The service was less than stellar. I highly recommend the Renaissance over this hotel.

  • Greg

    Always enjoy your trip reports, thanks very much.

    I think you were very lucky to get a $30 club upgrade. I would imagine most Royal Ambassadors would have to pay $120 (as your were charged and told at check out)

    I am thinking about staying here or at the Hyatt on my upcoming trip. If the price was about the same, would you choose the Intercontinental or the Hyatt?

  • zbird

    Not sure why’d you’d pay for the club. Sao Paulo has some of the best restaurants in South America. What’s the point of being in a foreign city if you spend your time holed up in the hotel eating canapes?

  • thepointsguy

    I was there with a group for an event so it was convenient to meet in the club for a drink before going out to those fantastic dinners!

  • zbird

    fair enough. I hope you had a good time!

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  • Basil Karampelas

    This hotel tried to squeeze an extra $60 out of me for a one night stay by applying a 2.4 exchange rate to the rate I booked in dollars on the ihg site. Not impressed.

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