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American Airlines To Open New York JFK Flagship Check-In in May

by on April 30, 2013 · 6 comments

in American

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American Airlines just announced that it is bringing its signature Flagship Check-In experience to New York JFK starting May 1.

AA Flagship Check In

So far, American only offers Flagship Check-In at Los Angeles LAX and Miami MIA. It also has one at London Heathrow that is available to passengers traveling to the US in First or Business Class on American Airlines, as well as AAdvantage Executive Platinum and oneworld Emerald customers.

I personally got to try it out in Miami back in August when I flew first class from Miami to LAX on one of the airline’s 3-class 777’s. I’ve also used it in LAX and got to check in next to 30 Rock’s Jane Krakowski and use the first class lounge at LAX, which was a nice way to avoid lines and feel like a celebrity, if only for an hour!

To be eligible to use Flagship Check-In, you must be one of the following:

  • A Five Star Service customer (those who pay $125+ per person to get extra attention in the airport)
  • A ConciergeKey member (invitation only = be super important or spend a ton on premium class tickets)
  • Traveling First Class onboard an international American or select oneworld alliance carrier anywhere in your outbound itinerary (eligible carriers including British Airways, Cathay Pacific, JAL and Qantas)
  • Traveling First Class onboard an American three-class transcontinental flight departing from Los Angeles International Airport (LAX), Miami International Airport (MIA), or now from New York’s John F. Kennedy International Airport (JFK)

Flagship Check-In includes customer service representatives who  personally assist with travelers individual check-in including baggage check, seating, itinerary changes. There are dedicated self-service kiosks, so no waiting in line for the one functioning touchscreen, and passengers using Flagship Check-In have a designated premium security line with expedited access, which can save tons of time at busy hubs where there are tons of people in the elite lines.

At JFK, Flagship Check-In will be on the departure level closest to the AirTrain access. Look for a sign right outside the entrance. It is available 4:00 a.m. – 11:00 p.m. daily

Then after security, Flagship Check-In flyers are welcomed to the Admirals Club lounge or the Flagship Lounge if taking a First Class international flight.

The airline plans to open another Flagship Check-In at Chicago O’Hare ORD next.

I’m glad to see American expanding Flagship Check-In access – it’s a great benefit and one that can save a lot of time, especially in American’s busiest hubs. I’m looking forward to trying it out next time I fly American’s new First Class again out of New York or Miami! You get access to Flagship even when you use miles, for example 32,500 AAdvantage or 37,500 Avios JFK-LAX, for example.

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  • http://twitter.com/garyleff gary leff

    “So far, American only offers Flagship Check-In at Los Angeles LAX and Miami MIA. ”

    Actually they also offer Flagship Check-in at LHR as well. It’s open to business class, first class, and EXP customers. But it doesn’t help with expedited security (though premium customers, whether using Flagship check-in or not, get fast track cards for security).

  • Jim Baround

    Neat enough but what is the benefit? Wouldn’t it still be faster to do web check-in, or even just check in at the kiosk you happen to walk by on the way to finding the check-in area? I can see this being helpful to the frequent traveler on the miniscule number of itineraries that require human intervention, but that’s about it.

  • DWT

    I think it would only be worth if you were checking bags and didn’t want to deal with the general or elite bag drop. JFK already has a “Premium” check-in area (partitioned off and with a small seating area) for ExPlats, Plats, F and C, but again, I’ve only used it when checking bags.

  • Simon Morley

    I am AA EXP and purchased Biz class to Bangkok via ORD-NRT originating in MIA. I upgraded to first with SWU and was denied check-in at Flagship. AA explained to me that it is only available if I purchase first… however, their rules never mention this.

  • joeypore

    I heard somewhere they’re going to add this at DFW as well, but it won’t be until this new construction is closer to being finished.

  • joeypore

    LHR’s Fast Track is funny. I walked in the Fast Track lane by accident once (super long chain of flights), and they let me straight through. I had an economy inter-Europe ticket on BA and no status at the time. I didn’t even realize it was Fast Track until I was on the other side. More recently, I got into LHR from JFK in F on AA, then onward in Y on BA (both award tix), and I showed my boarding pass from my first flight along with my new one to the fast track security agent, and he said, “You don’t need this.” I asked, “But don’t you need to know if I’m supposed to be here?” He then said, “I couldn’t care less why you’re here.”…. haha. Bad day I guess…? Seemed like he would have let anyone through…

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