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SRQ: How To Check Hyatt Award Availability Without Enough Points?

by on March 17, 2013 · 15 comments

in Hyatt, Ultimate Rewards

TPG reader Jason has a Hyatt question:

“Is there a way to check Hyatt rewards rooms/suite availability without transferring points (for example, Ultimate Rewards points) to their program?  I transferred points into my Hyatt account and then realized the hotel I wanted didn’t have reward availability.  I just don’t want to make the same mistake next time.”

Jason made a classic faux pas that everyone in the points game has done at one time or another – to varying levels of severity. He leapt before he looked. Or more accurately, he transferred before he confirmed.

Part of the reason that I love the Ultimate Rewards points that I rack up on my Sapphire Preferred and Ink Bold among other Chase cards, is the ability to transfer them to valuable travel partners including Hyatt.

However, Jason brings up one of my biggest quibbles with Hyatt’s Gold Passport program, which is that when you log into your account and you are searching for award nights, if you don’t have enough points in your account to book the night or nights you’re searching for, the system returns the following error:

Hyatt Gold Passport ErrorThat can leave you feeling like you’re searching blind and like you have to transfer points in just to find the awards you want. Let me be clear: do not do that.

Instead, you’ll note in the error message that they give you a number to call for Gold Passport Customer Service: 1-866-557-6670. When you call, you have to give them your account info and they’ll see you don’t have enough points to book the award, but they will still search for you and let you know the availability of the properties you want on the dates you want (you may have to explain you’re planning to transfer points, but the agents are used to that).

Then once you’ve confirmed the availability you want, you can simply log into your Ultimate Rewards account and transfer those points. They post instantly, so you might even be able to keep the phone rep on the phone with you while they post and then ask them to book the award for you.

It’s too bad you transferred those points before you knew for sure whether you could use them or not. However, Hyatt is a great hotel program (the only one that didn’t devalue their points last month!) with a lot of great properties around the world, so you should still be able to get use out of those points at some time in the future.

See also: Using Hyatt Points for Room Upgrades

Disclaimer: This content is not provided or commissioned by the credit card issuer. Opinions expressed here are author.s alone, not those of the credit card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer. This site may be compensated through the credit card issuer Affiliate Program.

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  • Dale M

    Love their customer service, too bad you cannot search online w/o having to resort to a phone. My recent experience was with booking a room at the Park Hyatt in Tokyo. I called and was told the two rooms that I needed were available. The rep held whilst I transferred the points (took all of 10sec as I was ready). Only to find out he misunderstood that I wanted two rooms – “sorry there is only one AWARD room that night”. So he went the extra mile and called the hotel. They opened award space for me as they were in error. Now that is customer service.

  • Jason

    Thanks TPG! I have been looking over the Category 6 Hyatt hotels and am planning another great trip. The response to the question will certainly help me avoid that in the future.

  • RakSiam

    I agree customer service is great. And their platinum customer service is even better.

  • Jason Steele

    I usually log into my Chase account and get one click away from transferring before I call in. The agents are often surprised to see the exact amount of points for the award appear in my account moments after they see a zero balance and confirm availability. Lots of fun!

  • Winelover

    Question re Hyatt Visa Redemption: Is it true that these can only be booked in the name of the card holder? I.e. would a hotel turn me away if I showed up with a reservation in name of my wife without her being there?

  • thepointsguy

    No- in fact I used one for my friend the other day. Redeemed in my name but as long as you are their name to reservation there shouldn’t be any issues (they didn’t have any)

  • Winelover

    Great- thank. Your site is awesome!

  • thepointsguy

    *add (typo)

  • Steve

    I thought that Hyatt award availability was coextensive with standard room availability. Is it the case that in fact they are capacity controlled?

  • FlyingDoctorWu

    I would be careful. The tems and conditions state that the hyatt Visa card awards are non transferable. Thus, if there is the potential for problems with your friend checking in, especially with international destinations.

  • thepointsguy

    It generally is but a) Many hotels don’t list a “standard” room on their websites and b) there are often 2/3 night minimums and blackout dates for high occupancy events, so it is always best to confirm 100% on the phone whether award availability exists

  • http://gotravelzing.com/ Jeff Broman

    I did this the other day and it worked great. I kept the rep on the phone and transferred the points in. The points cost for Hyatt was half any other hotel at that time. Great deal.

  • AlohaCAM

    I used my points and 2 nights for being a Hyatt Visa cardholder to get a room for 5 nights in Oahu at Hyatt property.
    Is there a fee charged to redeposit my points and 2 free nights so I can book at another Hyatt property?
    Reservation is for last week of June 2013.

  • thepointsguy

    No fee to change Hyatt awards as long as you’re within the cancellation period which varies by hotel

  • Pingback: Hyatt Award Nights Bookable on Hyatt.com | The Points Guy

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