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New Functionality Added to Delta App

by on January 11, 2013 · 15 comments

in Delta, Travel Technology

I’ll be honest- when I heard that Delta was launching a new App today, I cringed because I still have not adjusted to their new and “improved” website. However, so far it seems like the app enhancements are actually net positives, though I haven’t had enough time to test it out to make final judgement. I personally hate booking airfare on delta.com, because I think the new site is clunky and I often get errors, so maybe booking through the app will be a more seamless experience.

Delta app updates

Delta app updates

Fly Delta 2.0 was released today.

It incorporates several of the better functions of the new website such as “My Profile” and “My Wallet” so you can update your SkyMiles information and stored credit cards. This new version also uses Passbook where you can store your boarding passes all in one place, and it is compatible with the iPhone 5 display to utilize the full screen. Other new features in the app include the ability to purchase Economy Comfort and trip extras such as Gogo WiFi and priority boarding right within the app.

Ability to add boarding pass to Passbook.

Ability to add boarding pass to Passbook.

When Apple released iOS 6, they added Passbook, which is a place where you can store all your boarding passes, movie tickets, retail coupons and loyalty cards in one place. While I am an early adopter of some software, I haven’t gotten too involved with Passbook, but the convenience is that your boarding passes appear on your lock screen at the appropriate time and place — like when you reach the airport and if your gate changes after you’ve checked in for your flight, Passbook will even alert you to make sure you’re not relaxing in the wrong terminal. However the previous version of Fly Delta did not support this feature, so it’s nice to see Delta add that feature in now.

Fly Delta 2.0 lets passengers book flights right from the app.

Fly Delta 2.0 lets passengers book flights right from the app.

In addition to these new features, the app still does everything it did before so passengers can continue to check-in, get eBoarding passes, pay for bags and view or change seats as well as viewing their status on the Upgrade and Standby lists, which can be great for those airports without the GIDS (upgrade/standby list) screens. They can also receive push notifications of gate changes or flight updates. Passengers can track their checked bags by scanning the bag tag with an iPhone camera – so no more lost bags. Those whose travel plans change can also rebook cancelled or missed connecting flights on the fly while in-flight since it’s free to use this app onboard a GoGo-equipped plane. The app also comes loaded with airport information and Delta Sky Club locations.

What are your thoughts on the new app? Was I being too hard on the new Delta.com?

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  • http://www.facebook.com/andrew.amador.731 Andrew Amador

    Just as a side note… you cannot book international flights.

  • http://www.jeffalytics.com/ Jeffsauer

    I’m downloading the app now, but the features you mention are items I feel needed to be done, so I think it will be a net positive. I strongly dislike the new website as well. It’s slow, more clicks to find stuff and tries to be too fancy with AJAX. All of these things just make it harder to use. I also don’t like having to type in a password vs. a 4 digit pin. Minor things in the scheme of it all, but pretty annoying if you ask me!

  • Pricesquire

    I love the app, and am ambivalent to the fact you can’t book internationally. I’m not really one to book an international flight via iPhone, so it’s no loss to me. The Delta website isn’t half bad either. Much prefer it to American and United…

  • http://twitter.com/michaelhanley87 Michael Hanley

    This website is atrocious. Very buggy and serves as little more than a conduit to upsell. The old website certainly had its quirks and errors, but this new one is an affront to all customers. It may look “flashier” than AA/UA, but this is aesthetics only. How satisfied can someone really be if they get that 500 error: Something has gone horribly wrong (paraphrase) on 1 out of every 2 attempts to book a flight?

  • Brad

    They also released a separate iPad app with lots of new features. One that they call the “glass bottomed jet” shows the aircraft on a moving map and identifies features as you fly over. Use of that one requires purchasing GoGo.

  • Ben

    I would love to see more SkyMiles info on the app, I think all it has now is just the balance.

  • Lee

    New delta app is very nice. Delta website…not so much

  • Michael

    Also displays MQMs and segments.

  • Michael

    Actually just MQM. Don’t see segments.

  • Pingback: Delta App 2.0 is LIVE! | Tall Travels

  • Tyrone8427

    Why do they make an iPhone app? I doubt they have that many gay customers.

  • http://www.facebook.com/profile.php?id=719531696 Sam Wolfe

    I like the new app – and loathe the website which is unbearable.

  • Curtis

    4 digit pin remains an option, but requires last name (like it did before)

  • http://www.jeffalytics.com/ Jeffsauer

    Hmm… I don’t get that option on the site, app or even when I called in on the phone. They made me type in the first 4 digits of my password.

  • SoBeFL

    is this tyrone guy serious?

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