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End Of Year Airline Miles Account Audit – Claiming Miles That Are Rightfully Yours

by on December 26, 2012 · 19 comments

in American, British Airways, Credit Cards, Delta, Elite Status, Points Guy Pointers, United, US Airways

As the year comes to an end, and everyone is concerned about maintaining elite status, I wrote earlier this week about End of Year Hotel Point Account Audits, so today I look at how to make sure you received all the airline miles that you are due this year.

Similar to hotel programs, I almost always find discrepancies in my airline accounts, so it’s important to go through your airline frequent flyer accounts to make sure all the miles that are supposed to be there actually are.

While most of this should be automated, there are plenty of ways that airlines can miscode your ticket and not credit you with the miles that you are owed, so it’s always best to conduct your own audit. After all, every mile counts, so give yourself the year-end gift of knowing your account is fully up-to-date.

Make sure these flight attendants serve you all the miles you are entitled to.

Make sure these flight attendants serve you all the miles you are entitled to.

Here is a checklist to follow when auditing your account for airline miles and flight segment credits from the past year.

Audit Checklist

1. Elite Bonuses: If you’re an elite member with any of the major airlines such as Delta, American, United, US Airways etc, you get a 25%-125% mileage bonus depending on the airline and your status level, so be sure to check your flights from the past year (you can often find this information just by logging into your account on the airline’s website and looking through past mileage statements) and make sure you get the extra miles you are supposed to. Typically, when flying on the airline’s own metal the elite bonus will post automatically, but it’s a good idea to double check if you have any codeshare flights or flying on a partner airline. Also, if you were re-routed to a more direct flight due to weather/flight cancellations, you can still ask the airline for the original routing credit of the flight you purchased. You shouldn’t lose out on miles if the airline had to change your routing last minute! Also, sometimes airlines take a couple days to update your account’s elite status, which is normal. However, if you attained elite status before a flight, but it wasn’t updated yet, make sure you get the appropriate elite bonus for the flight in case the system doesn’t retroactively credit the appropriate bonus.

Airlines offer bonuses based both on your fare class and elite status.

Airlines offer bonuses based both on your fare class and elite status.

2. Class of Service Bonuses: Most airlines offer a class-of-service bonuses of 50% on elite-qualifying miles, and varying award miles bonuses for booking first and business class or full-fare economy tickets, so be sure these extra miles have posted, especially if you find yourself short a couple miles for elite status. It may take a little time to calculate, but it’s worth it.

The whole point of alliances is to earn and redeem miles on partners.

The whole point of alliances is to earn and redeem miles on partners.

3. Miles From Alliance Partner Flights: One of the great things about airline alliances is that you can earn miles for the flights you take on your primary airline’s alliance partners. So if you are a United or US Airways flyer, but flew other Star Alliance carriers like Singapore, Lufthansa or TAM this year, you could still earn United miles for those flights. Mileage accrual rates vary based on the fare class of your ticket, and you can often get class of service bonuses, so be sure to double check your itineraries and make sure everything is credited properly. The other issue that usually comes up is that alliance partner credits can take a long time to post, so be sure to keep checking back with your airline if you don’t see credits that should have posted.

4. Double Elite Qualifying Miles Promotions: If you took advantage of promotions like American’s Double Elite Qualifying Mile promotion which is going on through December 31, or US Airways Double Preferred Miles promo for shuttle flights back in September, make sure all your bonus elite qualifying miles posted. Airlines have gotten better with these promos posting (and sometimes it takes up to 4 weeks for a “sweep” to happen), but make sure you see the miles- it is possible that your registration didn’t process correctly (or you actually forgot to register!)

If you flew American during its Double EQM promo - make sure you got all your miles!

If you flew American during its Double EQM promo – make sure you got all your miles!

5. Car Rental/Hotel Partner Promos: Most airlines partner with car rentals and hotels and will offer points for renting a car or staying at a property. However, on top of the normal partnerships, they will offer special promotions to earn even more miles. Hertz and Delta teamed up to offer Delta frequent flyers the opportunity to earn up to 2,000 bonus SkyMiles on car rentals while American and Avis partnered by offering customers 250 American Airlines AAdvantage bonus miles per day on Avis rentals up to 1,000 miles per rental. Hilton launched a lot of mileage promos lately for double dipping with points and miles on stays at Hilton properties, including this one where if you stay though December 31, you’ll earn double miles with American or United. Check to see if all your partner miles posted to your airline account

6. Credit Card Sign-Up and Spending Bonuses: By now you must know that my favorite ways to earn miles is through credit card sign-up bonuses and spend thresholds. For instance, the lucrative 100,000-Avios British Airways Visa bonus is back where you earn 50,000 Avios for spending $1,000 in 3 months, and the other 50,000 Avios for spending $20,000 within the year. But it’s not just bonus/award miles you can earn – many credit cards actually offer elite miles for meeting certain spending thresholds. American’s Citi Executive AAdvantage MasterCard gives cardholders 10,000 elite qualifying miles when they reach $40,000 in purchases each calendar year. Delta’s Reserve card offers 10,000 Medallion qualifying miles with the first purchase, and 15,000 MQMs if a member hits $30,000 in spend within the calendar year, plus an additional 15,000 MQMs if they hit $60,000 in spend during the same calendar year. The Delta Platinum Amex offers 10,000 MQMs for $25,000 in spend, and another 10,000 MQMs for $50,000 in spending, for a total of 20,000 MQMs. The US Airways Mastercard offers 10,000 Preferred Qualifying Miles after cardmembers hit $25,000 in spending each year, so make sure all the bonus elite qualifying miles are properly reflected in your account. For instance with the Delta Reserve, you must select that you want the MQMs deposited in your account, otherwise they will not be deposited for 90 days after hitting the spend requirement in case you wanted to gift them to a friend or family, so make sure all these miles are credited before the end of the year if you need them to hit your elite status goal.

7. Airline Spending Bonuses: A common benefit of most co-branded airline cards is the ability to earn multiple miles when using them to purchase tickets on their co-branded airline. On American, all their cards including the Citi Platinum Select AAdvantage Visa offer 2 AAdvantage miles for every dollar you spend on eligible American Airlines purchases. Delta offers 2 miles per dollar on all Delta purchases when you use one of the Delta American Express cards. United offers double miles when you use your United Explorer and the United Club card, and the US Airways Mastercard also offers double miles when using it to make US Airways purchases, as does the JetBlue Credit Card on JetBlue purchases. The Virgin America VisaVirgin Atlantic Amex and the Alaska Airlines Visa each earn 3 points per dollar spent on their respective airlines. The British Airways Visa earns 2.5 Avios per dollar spent on BA, and the Southwest Plus Visa earns 2 points per dollar spent on Southwest. So make sure, you go through your credit card statements to see if you received all your bonus miles.

Purchasing through airline shopping portals are a great way to rack up tons of bonus miles.

Purchasing through airline shopping portals are a great way to rack up tons of bonus miles.

8. Shopping Bonuses: Earlier this month at the outset of the holiday shopping season, I wrote about maximizing your points and credit card spend this holiday season as well as the top holiday shopping bonuses and various other deals for Black Friday and Cyber Monday where you could earn up to 30 points/miles per dollar on your holiday shopping through airline and hotel portals. Although the bonus miles should post automatically, there are sometimes quirks or issues with getting credited, so if you know you took advantage of any of these bonuses, go through your credit card statements and mileage/points accounts to make sure everything adds up properly and if not, get in touch with the shopping portal directly since they are the ones responsible for crediting your account.

9. Other Promos: Some airlines have been offering bonus award and elite qualifying miles through other promos, such as purchasing their lounge membership. Delta launched a Delta Sky Club holiday promotion where Medallion members receive 1,500 Medallion Qualifying Miles when they purchase or renew a one- or three-year club membership by December 31, 2012, and US Airways was offering first 5,000 and then 3,000 Preferred qualifying miles earlier this year for purchasing or renewing lounge membership. Though it’s not elite-qualifying miles, Alaska is currently offering 5,000 bonus miles for new Board Room lounge memberships.  Beyond club promos, Bose was giving away 1,500 SkyMiles with the purchase of Bose QuietComfort 15 Acoustic Noise Canceling headphones, and don’t forget about those potentially lucrative NetFlix membership bonuses where you could earn up to 10,500 bonus miles for signing up for various accounts. So if you took participated in any of these, go back through your records and check to see if these miles posted.

Several airlines including Alaska are offering bonus miles for joining their club lounges.

Several airlines including Alaska are offering bonus miles for joining their club lounges.

And if you still find yourself short, there are still a few last minute options. Delta is selling up to 10,000 Medallion Qualifying Miles until December 31, 2012, US Airways is selling status outright, and United offers extra Premier miles with their Premier Accelerator. You can also check out this post for more ideas on last-minute elite status boosts.

Disclaimer: This content is not provided or commissioned by the credit card issuer. Opinions expressed here are author.s alone, not those of the credit card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer. This site may be compensated through the credit card issuer Affiliate Program.

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  • Jake

    On AA paid upgrades at flight check ($45 per 500 miles) am I entitled to the 50% bonus for flying class A?

  • Wbarbera

    Recently signed up for Delta Platnium Amex which gives 5,000 MQMs with first purchase and got the card on Dec 10th. It says 2-4 weeks to post. Do they need to post by Dec 31 or since I got the card on Dec 10th will they be retro-active to that date? Amex rep says I’m fine and that should happen but not totally convinced… need them to reach Gold…anything else I can do?

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  • thepointsguy

    Yea they need to post, so ask Amex to close your statement early?

  • thepointsguy

    No.. you only get the miles on the fare class you paid for- not upgraded into.

  • majuang

    What would you say about AAdvantage telling me that my round-trip El Al tickets were coded “N” and “O” upon transfer to AAdvantage account only yielding 50% and 0% miles, respectively, in my AA account even though the actual boarding pass stubs said they were Y class? Is it possible for a ticket stub to not give the real class code?

  • thepointsguy

    Y is often just an indicator that it is coach class. Look at the receipt from when you bought the ticket to find the class you purchased or call El Al

  • HubCaptive

    Here’s one for the record books… Just did my own audit and found miles posted for a fully refundable flight that I never took, and already received the refund for! Not to mention the 50% bonus that came with the full-fare ticket

  • majuang

    Now I got it. I always thought the Class marked on the ticket stub was a sacred letter indicating the actual class. Now I see that booking class is different.

  • http://www.facebook.com/profile.php?id=2225794 Ryan Schreiber

    This same thing happened to me two years ago when I hit my spending bonus threshold on December 30th. It may get posted to your account after Dec 31, but it should have the Dec 10 date on it and count towards this calendar year.

  • Dshamooelian

    My dad had a one pass plus card from continental airlines, and recently he received the mileage plus explorer card as its replacement due to the merger so do you know if he’s entitled to the 30,000 bonus points? Thanks

  • thepointsguy

    Unfortunately not- if you applied new he could have. Though it never hurts to ask!

  • thepointsguy

    Jealous!

  • Dshamooelian

    Thanks for your response!
    I have one more question. If you have both the chase sapphire preferred and the ink plus would you get the 7% annual dividend on points earned from both cards or do you get the 7% bonus just from the chase sapphire preferred?
    Thanks so much for your help!

  • thepointsguy

    Just on sapphire preferred

  • Dshamooelian

    kk thnx so much for responding fast!

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  • Pejorative

    So here is an interesting question. I flew lax-lhr-lax over a 3 day period in December. The return trip p me over the threshold to gold, however only when the double eqm bonus was applied. I should, therefore, be entitled to the 25% bonus and the 100% promotion bonus on the return ticket… Is my logic off? Since then”sweep” didn’t occur until a week after the flight, I received no bonus.

  • David

    Pointsguy-I signed up for both the Sapphire Preferred and AmEx Starwood Preferred Guest card becuase of the great promotions that each was running but now I regret having both. Any suggestions on how I maximize my points now that i have both?

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