How to Minimize Time Spent on Hold With Airlines: Part 2

by on March 19, 2012 · 13 comments

in Points Guy Pointers, Travel Technology, United

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Last week I wrote about calling airlines’ international customer service centers to avoid long hold times when the US phone lines are jammed. This was topical because United’s phone lines have been swamped since they officially merged with Continental last week.

Naively, I thought United’s phone lines wouldn’t be jammed up at midnight last night and before I knew it I was on hold for 15 minutes with no sign of a rep coming anytime soon. I Tweeted my frustrations and several TPG readers recommended trying the Click to Call feature.

You simply click this link, then enter your phone number and within a couple seconds you’ll get a call from United. Within 2 minutes I was speaking to a live rep, vs. still being on hold with the regular reservations line.

Click and save yourself from listening to the same annoying hold messages...

Several other people have recommended the site, which helps get around pesky phone hold times. I love technology!

This is reason 2,923,928 why I love Twitter (follow me!) and super savvy TPG readers!

Hat tip @hyshai and @hutchins!

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • hoglard1

    Worked great! Calling United’s regular number resulted in being put on long-term hold. Your link connected me within 30 seconds.

  • Churnity

    I’m not sure what your reason for calling was. When I called about my MileagePlus account, the operator could not do anything on their end and just transferred me to the same swamped line. This line sounds more like tech support or maybe it was just my one experience. You can try to get a hold of the “supervisor” line at United. The wait times are not nonexistent, but you are guaranteed an answer. I could usually get a rep within 15 minutes.

  • Albert611

    LucyPhone is also a great app for this…you basically dial the number and once you’re placed on hold, you press *, and it hangs up but LP keeps the line active. Then when the agent picks up, they get a message to press 1 to be connected and it rings back on your end. Have had success many times using this appso doesn’t hurt to turn the tables!

  • ozzy

    I used that before! And when they called me, they asked for Lucy. It was funny.

  • Iflyco

    This was on dansdeals a week ago:

  • shoaib

    I waited over 6 hrs to connect with UA CS on Mar 15th to ticket my reservation. Since then I have been calling almost everyday and it takes no less than 2 hrs each time to connect with a CS to find out why e-ticket is not created yet. I still haven’t received my e-ticket. Thanks for this tip to quickly connect with UA CS.
    It will be very helpful.

  • Luke

    This is fantastic! thanks so much

  • Mwkeplin

    How do you reach the supervisor line? I have an issue that I am fairly sure that a supervisor will have to resolve.

  • Elliott

    This worked great! I’ve had to call three times in the last two days. Each time I was talking to somebody within 30 seconds or less. Two of the ladies apologized for the long wait times. Hee hee. They have no idea I guess?

  • Bobfarinas


  • Churnity

    If you have a United or Continental credit card, ask them for the number. You might have luck with Sapphire too.

  • lisa_m

    I did get a call back immediately and will hang onto this for future reservations issues — thanks so much! Just a note, though: these folks are unable to help with Mileage Plus issues.

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