British Airways Update: Realtytrac and Nordstrom Promos

by on February 16, 2012 · 54 comments

in British Airways, Shopping

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In the beginning of this month there were two monster British Airways E-store shopping promotions: 36 points per dollar spent at Nordstrom and 3,000 free points for signing up for a free trial.

I made my Nordstrom order on February 3, 2012 and my Realtytrac on February 5, 2012. Both deals still show pending in my British Airways Eshopping account.
To check your account, log-in to your British Airways Estore account and then click on the “Shopping History” link at the top right of the screen.
I emailed my contacts at British Airways for clarification on the Realtrac promotion – specificially whether it was legitimate and would be honored. I am still waiting to hear back, though my 3,000 are still pending. However, many TPG readers have emailed me saying theirs are not only taken away, but an additional 3,000 in deductions are pending. Weird.

I’ll respond when I hear an answer from British Airways, but feel free to Tweet them @BritishAirways, call them at 1 800 452 1201 or contact Points International, the company that runs the BA Estore.

As always, please also share your experience in the comments section below. I’m hopeful that British Airways will honor the promotions since that would be the right thing to do.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Rebecca

    Thanks for the update. My Nordstroms purchases are also showing as pending but I only show one bonus Avios line in addition to the separate purchase lines. That means right now I am only getting pending credit for 24X, not the 36 I signed up for. I’ve heard of others having the same issue. Any thoughts on why people are only showing 24x and not 36x Avios, and what to do? Thanks.

  • SnyFly

    My Realtytrac points were retracted once I canceled the free 7 day trial period.

  • Cliburn

    Thanks for showing how to check pending points (I did not know how)… My Realtytrac points were retracted, but I finally see my Nordstom points!

  • AB

    Seems as points were 1) reduced from 12 to 4 avios per $ spent and 2) withdrawn from the double/triple points promotion on or about 10 Feb; four days prior to the stated end of the promotion. Luckily, I took a screenshot of the promotion and intend to use it for what it’s worth – let’s see what happens…

  • JB

    My Nordstrom points are pending at 36x – Let’s hope this sticks!

  • Mark

    I show a lot of pending but nothing posted yet. I have received all of the goods (seems like ages ago).

  • Mark

    Same here.

  • Waldek Bienk

    Respond I had received from BA

    Thank you for your recent email.

    The 3000 Avios for your eStore purchase from are showing as pending in your account; we are working with the retailer to approve these Avios. The timing for retailers to approve transactions varies by retailer. Although most retailers will approve transactions within a few weeks, some could take longer. Each retailer has a different accounting and payment process that affects this approval period.

    We thank you for your patience. Should you have any queries in the meantime that you are unable to locate within the help section of our website please feel free to contact us.

    We hope you will continue to enjoy collecting and spending Avios awards.

    Kind regards,

    My account still showing following transaction.

  • stan

    Yeah – I am missing the “nordstrom bonus avois” line….

  • Anonymous

    RealtyTrac cancelled my subscription and my bonus Avios was deducted.

  • Anonymous

    I am missing my bonus points for nordstrom. They only gave me 24X per $1.

  • Niraj Patel

    The extra 12 points per dollar show up a little later, listed as “Bonus Avios” – not to be confused with “Nordstrom Bonus Avios” which should already be showing up. Mine took 2 extra days to show up after the initial 24x per $1 bonuses.

  • Niraj Patel

    It took the extra 12x per $1 another 2 days to show up. My 24 per $1 showed up in less than 48 hours but the last 12x per $1 hunk took around 4 days to show.

  • Rebecca

    My first bonus line, and the purchases, all showed up on 2/8 but nothing since so it’s been a week since the original 24X posted. I have a screen shot for the 36x so I’ll wait a week longer and then email BA about it.

  • Anonymous

    My shopping history has never shown even pending miles from realtytrac. I was a little late on this one, but I think I signed up before it was clear this deal might not work.

  • Anonymous

    I already received the “Bonus Avios” and my total was 24X. It’s already been more than a week….trust me I know. ;)

  • Mordy

    I am in the same boat. Placed my order last Friday and only have one bonus line, so as of now only getting 24x, missing the second 12x bonus.

  • Guest

    Same here. Looks like I am only getting 24x. The extra 12 points per dollar never showed up even up to now. I sent an email to the missing avios department, we will see what they say. I have my screenshots ready. The attached shows how it current looks like in my purchase report as pending:

  • Jtgray

    Dear Mr Gray,
    Thank you for your recent email.
    Unfortunately we have been advised that there has been numerous fraudulent transactions made with RealtyTrac, therefore to protect both them and British Airways the offer has been withdrawn and all RealtyTrac transactions have been reversed.
    We apologise for any inconvenience this may cause and we look forward to being of assistance to you in the future. Should you have any queries in the meantime that you are unable to locate within the help section of our website please feel free to contact us. We hope you will continue to enjoy collecting and spending Avios awards.
    Kind regards,
    Reah Goddard
    BA Avios eStore Customer Support

  • JohnnieD

    I’m only seeing 24x. It shows 12x for each item and a 12x bonus for the purchase total! This was on 4 feb. Any one else see this ??

  • Chris

    Our Nordstrom purchases are all showing pending at 36X, which is nice, but the Realtytrac thing is upsetting. My wife’s acount showed the 3000 pending for about 3 days, then got the dreaded -3000 pending, which are both in there still a week later. However, my account never even showed the 3000 in the first place. What is troubling about this is that we both forked over email addresses and, more importantly, credit card numbers that can be used by the company for marketing purposes and otherwise. I see it as a quid-pro-quo situation where we aren’t getting our end of the bargain. Sure, we never really intended to use the service, but giving your personal info out like that doesn’t constitute “free” in my book, either. We have received several realty-related spam emails each, even after our accounts were auto-cancelled. Given that free trials were specifically addressed as eligible in the promotion terms, the whole thing really stinks.

  • Anonymous

    that’s exactly what mine looks like except a day earlier.

  • Guest

    I suggest sending them an email to missing avios department with the screenshot of the triple bonus being triggered if you have it. I did that and awaiting their response. Once I get it I’ll update you.

  • Guest

    My Realtytrac account was apparently unilaterally canceled by them. No sign of any miles ever having been posted.

  • Another Guest

    They said to contact them again after the points post to the account. Only then can they issue missing points.

  • MelissAA

    yes how did you contact them via email? the only email form I see requires 40 day wait, and RealtyTrac isnt even on the drop down merchant list anymore! Ridiculous…

  • Anonymous

    I contacted them through the missing points link (where you fill out a form) and I received a response saying that you could only contact them after 40 days. Kinda annoying.

  • Mike

    My 36x points from a January 27th Nordstrom purchases have posted to my Avios account (ie no longer just pending) and are now redeemable for reward flights. The post date was February 11th so there should be about a 2 week delay from when you ordered until the points post.

  • Modernhaus

    None of my family of four’s British Airways accounts ever showed RealtyTrac as pending even though we registered well before there was any question of viability. At least the “click throughs” show.

    I plan on petitioning for the points online as soon as it’s past 40 days, since it seems they won’t respond until that point.

    Between signing up, setting a cancellation reminder, monitoring everything online, following the “news” about this bonus, and calling to verify cancellation (b/c there was NOTHING in our RealtyTrac accounts that suggested they were auto-cancelled), I’ve spend at least two hours on this. Shame! I plan on getting my points…

  • Mike


  • Anonymous

    Me too, I have an avios bonus but not a “nordstrom bonus”

  • Dan

    I clicked on the BA eStore link above, and I don’t see Shopping History on the upper right after I log in.. Where did I go wrong?

  • David

    Realtytrac cancelled my account but I’m getting several calls a day from them to a Google voice number. I called hem to ask why and the agent said he would remove my number. As we hung up, another missed call by them.

  • MelissAA

    what email address did you write to for this? I only find an online form that says I must wait 40 days (and doesnt list RealtyTrac in the dropdown list…)

  • Shariposey

    How do you know the fraudulent from non-fraudulent? What constitutes a fraudulent account? I’m fairly certain most people who signed up are real, actual people.

    I am a real estate agent who would have loved to try your service but unfortunately I can’t now because my account was mysteriously cancelled and another trial is impossible through Realtytrac.

  • Anonymous

    i got the 36x on my 24,000 dollar purchase of a diamond necklace which I just returned in chicago. That was great. I wonder what I should do with around a million miles

  • Anonymous

    But 24 is not bad. Please do not be sad One Eyed Jack

  • Huff Daland

    Two weeks to the day after my Nordstrom purchase, 36X points have been approved!

  • Sam Wolfe

    36x posted to BA account overnight. They honored the Nordstrom one!

  • Naotkxx

    i want to exchange one item but i am afraid if i do exchange in the store, i will lose the bonus. anyone tried exchange?

  • Jen

    Me, too. Only spent ~$135, so it wasn’t a ton of Avios, but so glad to have them, after nearly zeroing out our accounts for next month’s South America trip!

  • Guest

    I got a reply today. they eluded to the fact that I had multiple purchases and that only the first purchase over $50 was eligible for the triple points. After that only double points will be offered. What they did not realize is that I only made one order with Nordstrom that day. It looks like nordstrom themselves broke up the purchases making the rest of my order ineligible for the triple promo points. Kind of sneaky if you ask me.

    they did reassure me and say that it can take up to 50 days for the promo points to appear. I will wait the 50 and then complain.

  • LisaG

    Ditto, I have only 24x, I don’t have a “nordstrom bonus” yet either. I placed my order Feb 10. If your order was Feb 4, you should be past the 2 week mark that others have said it took for their points to post to their BA Account. Has your Nordstrom bonus shown up yet?

  • MerRhosyn

    Any thoughts on how to handle this response? Which is, of course, different from all the others. So apparently, I needed to sign up “in good faith” and actually purchase the product….which is not what the T&C said.

    “Thank you for your recent email.

    The 3000 Avios will be awarded to members who have signed up to in good faith, and not to individuals who have cancelled their subscription within the 7 day free trial.

    As such, if you could please forward the confirmation that your have indeed remained enrolled with after your free trial came to an end I will be happy to have the 3000 Avios credited to your account.

    We look forward to being of assistance to you in the future. Should you have any queries in the meantime that you are unable to locate within the help section of our website please feel free to contact us. We hope you will continue to enjoy collecting and spending Avios awards.”

  • Tomclifford22

    I have purchased Nordstrom items through an online shopping portal and then returned them at my local Nordstrom several weeks later. Every time, my points have been deducted from my account.

  • Anonymous

    I didnt bring a receipt. Got a check issued instead.

  • points1

    I am also afraid to do this. I feel that the sale would no longer count for the online store and would be credited to the local store. Normally I wouldn’t care, but it is such a good points deal that I think I will keep the item and not risk it, unless I hear that others have had success exchanging without losing the points.

  • points1


  • loveBrowsing

    Without the receipt or the credit card used, how do they know that the item was bought from Nordstrom? And that the item was bought by you?

  • Moriata

    What’s the timeframe on the Avios points from the Nordstrom deal posting? I purchased on Feb. 8 and would really, really like the points to clear so I can book my flight to NRT!

  • Luis customer support told me this: RealtyTrac has provided a Customer Service number for members who are escalating the issue with British Airways: (877)-888-8722.

    I apologize for the inconvenience this may have caused you.

  • Saagar

    so for the nordstorm promo the 24x points got approved today, 2 weeks from the date of purchase. I saved a screenshot of the promotion. Any advice on how to go about getting the extra 12x points? Do I have to wait 40 days before contacting them, or should I try now? Also, has anyone successfully returned or exchanged items (in-store) and kept their points? thanks

  • Jeff

    @ AirplanePeanusts: So you mean to say they allowed you to return a $24K item without any type of receipt. There is a sticker in the box with a bar code that could link it to the original purchase. Was that removed too?

    How did they know you bought it at Nordstrom? How did they know what tax amount to give you back on your check if it varies by state?

  • Ericlipkind

    I only received 24x and questioned BA. Here is the response:

    Thank you for your recent email.

    Unfortunately the offer for triple Avios from Nordstrom ended on 2/9/12, the British Airways eStore reserve the right to withdraw or change any promotions that may be running, please see a copy of the terms and conditions from the website below:-

    14. BA reserve the right to change or withdraw retailers featured on the BA eStore pages.

    Unfortunately as your purchase was made after the promotion ended we will be unable to credit any further Avios.

    We apologise for any inconvenience this may cause and we look forward to being of assistance to you in the future. Should you have any queries in the meantime that you are unable to locate within the help section of our website please feel free to contact us. We hope you will continue to enjoy collecting and spending Avios awards.

    Kind regards,

    Kelly Woodward

    BA Avios eStore Customer Support

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