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Spanair, a Star Alliance carrier based in Barcelona, ceased operations yesterday stranding thousands of passengers. As many of you know, Spain is one of my favorite destinations and while Spanair didn’t have US routes, they made Spain very accessible via connections when flying Star Alliance partners like Lufthansa and United to Europe.
If you have Spanair tickets, you should seek reimbursement from the credit card issuer or travel agency where you purchased them. Even better, if you had trip insurance, this may be covered, so read your policy carefully.
Otherwise, if you have Star Alliance awards booked with Spanair flights, the frequent flyer program that issued the ticket should work with you to change your award, free of fees since this is an extraordinary circumstance.
If you are currently affected by this and have any information to share, please comment with your experience. I actually flew Spanair from Madrid to Barcelona last March and wrote about my thoughts here.