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Hilton HHonors Cancels Delta 2,012 SkyMiles Bonus

by on January 25, 2012 · 29 comments

in Delta, Hilton

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Right after the new year, Hilton HHonors announced a promotion in partnership with Delta that would earn Hilton HHonors members 2,012 bonus SkyMiles per qualifying stay of two nights or more. Delta had to be your preferred Double Dip Points & Miles partner.

Now it looks like HHilton and Delta have rescinded the offer for stays and registration on or after Monday, January 23, 2012.

Here was the original information on the promotion from Hilton:

“Get to your next award ticket faster with the Delta SkyMiles program and Hilton HHonors™. Sign up for this offer to earn 2,012 bonus miles when you book and complete a minimum two-night stay by March 31, 2012 at participating hotels and resorts within the Hilton Worldwide portfolio.* Be sure to select Delta as your preferred Double Dip® Points & Miles™ Partner in your HHonors profile to qualify for this offer. Earn 2,012 bonus miles with Delta and get to experiences worth sharing faster than ever. ”

And here were the Terms and Conditions:

Terms & Conditions: To be eligible for this offer, you must (1) select Delta Air Lines as your preferred Double Dip® Points & Miles™ Partner in your Hilton HHonors™ account profile, (2) complete a minimum 2-night stay at a participating hotel or resort in the Hilton Worldwide portfolio from January 2, 2012 through March 31, 2012, and (3) register online at www.HHonors.com/delta2012 prior to check-out. You must be a Hilton HHonors member to earn Points & Miles for hotel stays. Bonus Delta Mileage (Both Fixed & Variable Miles Members): Earn 2,012 bonus miles per qualifying stay of 2-nights or more. Allow up to six weeks after promotion has ended for bonus miles to be credited to your account. All SkyMiles program rules apply. To review these rules, please visit www.delta.com/skymiles. Hilton HHonors membership, earning of Points & Miles and redemption of points are subject to HHonors Terms and Conditions.

The sign-up page is still live at Hilton HHonors here, as you can see from the screenshot.

The page is still live even though the promo has been rescinded.

But several TPG readers have emailed me that Hilton has rescinded the offer with the following letter:

“On January 9, 2012, you received an email offer for Double 2,012 Bonus Delta SkyMiles® for a minimum two-night stay by March 31, 2012 at participating properties within the Hilton Worldwide portfolio.

Regrettably, as of Monday, January 23, 2012, Hilton HHonors™ is no longer able to continue this offer as it was initially communicated. For stays completed prior to Monday, January 23, 2012, you will receive the bonus miles as outlined in the original promotion. For reservations made by January 23, 2012, we are pleased to offer you TRIPLE Hilton HHonors points for eligible stays through March 31, 2012. We look forward to accommodating your travel needs in the near future.

Please visit your MyWay Specials at www.hhonors.com for details on our existing promotions, including the current More Points promotion which offers 1,000 Bonus Points for every night plus an additional 5,000 Bonus Points for every weekend stay of two nights or more at participating hotels and resorts through March 31, 2012.

For any further questions, please contact Hilton Reservations & Customer Care toll-free at +1 (800) 548-8690.

Thank you,

Jeffrey Diskin
Senior Vice President, Customer Marketing
Hilton Worldwide”

I called Hilton HHonors to find out if this was true, and the agent informed me that the promotion was no longer available, and that as the letter states, any stays that were booked using it from now through March 31, 2012, will instead earn Triple Hilton HHonors points.

So not only is the promotion canceled going forward, but even if you already booked stays using it, the most you can hope for is triple points, which for most low-end/ cheap stays will be worth less than 2,012 SkyMiles.

Did any of you sign up for this offer and/or receive the renege letter? Tell us about it in the comments.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • theBOAT

    I actually received that same email from Hilton yesterday, except it was for American AAdvantage miles and not Delta…

    “On January 9, 2012, you received an email offer for triple AAdvantage® Miles for stays completed by March 31, 2012, at participating properties within the Hilton Worldwide portfolio.

    Regrettably, as of Monday, January 23, 2012, Hilton HHonors™ is no longer able to continue this offer as it was initially communicated. For reservations made by January 23, 2012, we are pleased to offer you TRIPLE Hilton HHonors points for eligible stays through March 31, 2012. We look forward to accommodating your travel needs in the near future.

    Please visit your MyWay Specials at http://www.hhonors.com for details on our existing promotions, including the current More Points promotion which offers 1,000 Bonus Points for every night plus an additional 5,000 Bonus Points for every weekend stay of two nights or more at participating hotels and resorts through March 31, 2012.

    For any further questions, please contact Hilton Reservations & Customer Care toll-free at +1 (800) 548-8690.

    Thank you,
    Jeff Diskin
    Jeffrey Diskin
    Senior Vice President, Customer Marketing
    Hilton Worldwide”

  • mrredskin

    I signed up for it but have yet to receive the renege email. I also signed up for the US promo for triple miles and haven’t received one for that, either! Nothing in spam folder.

    So how will this triple point offer work if we have a weekend stay coming up with the 5k bonus in place, too?

  • Doug Wilson

    Booked a hotel in NYC next week because of this promotion. Have not received the renege email yet, but VERY disappointed.

  • Jason74

    Signed up and have a stay planned in early March but have not got the letter yet.

  • Nick

    I booked and stayed before Hilton revoked the deal with Delta. I just completed my stay last week and the bonus points for Delta are showing up in my Hilton account as being awarded. They are not showing up in my Delta account yet, but it can take a while.

  • Jason

    I also received the e-mail regarding the triple AAdvantage bonus. I thought it had to do with the AA restructuring, but guess not.

  • John

    Same here. I signed up for the Delta promo two upcoming stays later this quarter and got a cancellation about an American Airlines AAdvantage program cancellation on Monday night. This is very strange as I do not even have an AAdvantage account let alone one linked to my HHonors account…

  • Jose Sepulveda

    Is the “Double 2,012 Bonus Delta SkyMiles®” the one that is stopped? Is that different than the regular 2,012 promotion that is still live on the page?

  • PanAm

    What’s with companies reneging on offers lately? It’s bad enough with some of the things like AA Shopping, bmi Silver status, etc that may arguably have been poor wording or oversight. But this seemed like a very straightforward and well thought-out set of offers that Hilton is now withdrawing – after the fact!? Why ever trust a company that does this – especially when they don’t at least honor bookings made before the change?

  • http://twitter.com/deirdresm Deirdre

    Yes, the regular 2,012 bonus is still in effect, it’s the double (4,024) bonus that’s canceled. The post’s subject is incorrect.

  • Ian

    I signed up, but haven’t (yet) received the letter rescinding the offer.

  • mrredskin

    Wait, double 2012 points? I never saw anything about double.

  • http://www.facebook.com/alexkgtu Alexander Onishchenko

    well, that royally sucks, since I have a reservation for 5 nights and another one for 2 nights booked only because of that promo, with conjunction with the 2500 bonus pts during 24hr sale.

  • Tkcress

    According to the Diamond rep, ALL airline promos were cancelled. 2012, Double, Triple Miles with AA or Delta. Letters should be going out to everyone. She stated that the website had been taken offline, but it is still up as of 7pm. Do NOT change your preference from miles to points. The Rep stated that they will be crediting triple points (an extra 30 per dollar spent) on top of the base 10 points. Hope all this pans out. Best wishes.
    Todd

  • LGR58

    Now I am really confused, even more than yesterday when I first found out about this. Everthing in your blog indicates the 2012 bonus miles promotion was recinded, but the letter refers to a ” Double 2,012 Bonus Delta SkyMiles…” which would indicate that something was out there offering 4024 miles for a 2 night stay. So which is it, is the 2012 bonus miles promotion still in effect, or is it all gone?

  • Anonymous

    well I have a weekend stay in 2nd weekend of Feb. so we will see =(

  • Wharton13

    Is the triple points only good for reservations booked by Jan 23 and completed by March 31?

  • virtuo0

    The cancelled offer is different and for 4024 miles. Here is the reply i got from Hilton.

    “Thank you for your inquiry regarding the Delta Promotion. We appreciate you taking the time to contact us.

    The Delta Promotion offering 4024 miles that was announced on January 9th has been changed. The promotion that you registered for giving you 2012 miles is still in effect.”

  • lgr58

    I have found that you can call 3 different Diamond reps within an hour and get 3 different answers to questions like these. This happened to me the other day when inquiring about this. I question whether all the promotions have truly been canceled, not questioning what the rep told you, but have been down this road before. Hopefully, it is just the 4024 miles promo that got rescinded and not the 2012 as virtuoo states below in an e-mail from Hilton.

  • David

    Offer seems gone to me. Two trips booked at the same time:

    I had two nights in NYC 1/17 – 1/19 that had 3,700 base HHonors points and received 4,024 Q1 DELTA ENHANCED OFFER + 370 DL DOUBLE DIP.

    However, I just stayed this week in NYC 1/23 – 1/25 that had 3,580 base HHonors points and only received 358 DOUBLE DIP DL.

    I have not yet had a chance to call a Diamond rep yet.

  • New Travel Lady

    Wait there was a promotion to receive DOUBLE 2,o12 miles?

  • Pingback: Hilton/Delta 2,012 Promotion « Note from the Road

  • Melina71

    Yes, I signed up and got the email saying it is no longer available…

  • LGR58

    Did you sign up for the original 2,012 Q1 Delta bonus promo prior to 1/23?

  • MHess

    What is ODD, is just today I received this offer again from Hilton, clicked to sign up and it said I already was signed up. We just completed a qualifying stay, so it will be interesting to see if I get the Delta points.

  • Barrettc31

    This just worked for me in Barbados. I stayed 7-11 Feb.

  • Hesslers

    I completed a Hilton stay 1/29 – 2/5/12 and received Delta Double Dip points plus the Delta 2,012 bonus miles as well as Hilton 10x points + 1,000 points/night + 5,000 points for a weekend stay + 25% Gold bonus + 1,000pts myway bonus + 500 pts for booking online & using an AMEX card. All-in-all I received 25,662 Hilton points, 2,985 Delta points and one fee night certificate for a $1,094 stay. So, all of their promotions piled on top of each other. Now I am just waiting to see if I get 4,376 (4x bonus points) AMEX membership rewards points for making the reservation starting out in the Membership Rewards website on top of the 1,094 points for paying with my AMEX card. All total 34,177 points & a free night certificate.

  • Jmherzog85

    I signed up for this and had my first stay 2/6 and second stay 2/13 – I got the 2012 miles posted to my skymiles acct for both. It also shows in my hilton acct activity.

  • Mcorleansman

    I received the 2012 points for my last hilton stay march 3 thr 5th.

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