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Update on the Stamps.com Chase Ultimate Rewards 2,500 Point Bonus

by on September 23, 2011 · 35 comments

in Chase, Shopping, Ultimate Rewards

Like many of you, I got the “oh we messed up” email from Stamps.com today stating that Chase should have never been offering incentives for new Stamps.com members via the Ultimate Rewards Mall. I’m not sure what really happened, but I am hopeful that Chase does the right thing and honors the points. After all – we did nothing wrong and a lot of people spent time and put out money to get in on this deal. For them to rescind the points would be a poor business practice and considering how good their normal customer service is, I’d bet on them being the good corporate citizen and still awarding points.

I got in on the deal pretty late (September 12) and my points posted about a week later, though the activity shows 2 days. The points are still safely in my account and I’ll let you know if that changes. I’ve also emailed my contacts at Chase to get clarity on how they are handling it on their end.

My Ultimate Rewards summary- make sure to click on tab "Ultimate Rewards Mall and Travel Earnings" and not your regular statement

For now, I wouldn’t panic or worry about it … these road bumps are always bound to happen in our quest for points!

Important News Regarding your Stamps.com Account!

Thank you for signing up for the Stamps.com online postage service. We’re contacting you to let you know about an important issue that has come to our attention. After closely reviewing our affiliate program, we discovered that Stamps.com was mistakenly promoted as part of the is Chase® Ultimate Rewards℠ Shopping Mall program by an affiliate partner.

The Chase Ultimate Rewards Shopping Mall program offers incentives or points to Chase customers, which violates the Stamps.com Terms & Conditions of our affiliate program. Stamps.com does not allow a third party to offer any form of incentives to new customers for signing up for our online postage service through our affiliate program.

Your Stamps.com account has been identified as part of the Chase Ultimate Rewards Shopping Mall program. In order to prevent any charges from appearing on your credit card, Stamps.com will be automatically closing your account. This account closure will also be reported to our affiliate partner. The action is being initiated to prevent your credit card from being charged the monthly subscription fee of $15.99 for the Stamps.com service.

If you have any questions about your Stamps.com account closure, please send an email to [email protected] Please note that we can provide information on your Stamps.com account only. If you have any questions regarding the Chase Ultimate Rewards Shopping Mall program, please contact Chase Ultimate Rewards Customer Service.

We sincerely apologize for any inconvenience these events may cause.
Stamps.com Customer Service

Disclaimer: This content is not provided or commissioned by the credit card issuer. Opinions expressed here are author.s alone, not those of the credit card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer. This site may be compensated through the credit card issuer Affiliate Program.

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  • Latimer

    Well, I’m happy I printed out my $5 book of stamps yesterday before they closed my account.

  • Maury

    I also received that email today and I thought it was just me since I happened to have called stamps.com to cancel my account a few minutes before.

  • Jim

    Chase won’t really say who their 3rd shopping mall is run by, sure sounds like Cartera. What do you think?

  • Anonymous

    The good thing is that their name is all over it so I doubt they will want the damage to their reputationfrom a promotion run awry. I say they suck up the point loss and call it a day. We shall see!

  • EGWG

    I didn’t do this. Looks like I won’t get the $5 in stamps.

  • Benthelefty

    Thanks for showing us how to see if our points had posted from the UR mall. I hadn’t seen that list yet and was curious where my points were. I’m also in the cancellation group and didn’t get my stamp book. Shoot!

  • Andy

    Someone on FT posted that they had -2500 UR points post to their account (the +2500 points had posted a while ago). I think Chase’s default move now will be NOT to honor the 2500 UR points.

  • Jon Gray

    Since I had already closed my account, I did not receive an email.

    I have already transferred my 2500 points to my Sapphire Preferred UR account. I don’t see any -2500 point debit in either account.

  • http://www.facebook.com/profile.php?id=603041133 Vishal Upadhayay

    How to combine the points?

  • Anonymous

    Points seem to be posted in my reward mall balance but does not reflect in my overall points, I wonder whats up with that. Also thanks for showing where to find these points postings

  • Dave Gambill

    I was lucky and already printed the $5 of stamps and have also already sent off for a $20 check from 2000 of the 2500 points through Chase Rewards. I was a little bit surprised at how hard they tried to keep me from cancelling my stamps.com account. They make you call in to cancel and there are some very persistent folks that try to offer extended free services to keep the account. I guess I can’t fault them, but it would have been nice to have had the account cancelled automatically!

  • JA

    That diagram showing the 2500 & 4500 points doesnt mean they have actually posted and are reflected in your total. They are merely pending.

  • Dave Gambill

    I was lucky and already printed the $5 of stamps and have also already sent off for a $20 check from 2000 of the 2500 points through Chase Rewards (see attached image). I was a little bit surprised at how hard they tried to keep me from cancelling my stamps.com account. They make you call in to cancel and there are some very persistent folks that try to offer extended free services to keep the account. I guess I can’t fault them, but it would have been nice to have had the account cancelled automatically!

  • Anonymous

    Mine also reflect in my total account balance

  • ArizonaGuy

    I signed up on the 5th and haven’t received any Chase UR points.

  • http://infamousdx.com infamousdx

    Right, in the screenshot they just show activity. They will post on close of the following statement.

  • http://infamousdx.com infamousdx

    They’ll post to your actual account like any points would, upon monthly statement close.

  • Mpohl

    MY RESPONSE.

    Dear Sir, Madam:

    I appreciate your communication but will also expect the UR 2,500 points to post to my account. After all, I and your affiliate have a legally binding contract! Simply because your affiliate did not comply to contract terms w/ stamps.com, does not release your affiliate (or stamps.com) from terms entered w/ me contractually.

    Sincerely,
    /Matthias Pohl, PhD, MBA

  • MJLouise

    That is just so weird. It seemed so straight forward. I mean 2,500 points is NOT an unreasonable sign-on bonus, equivalent of $25.00 cash. You would think they would be loving the advertising.

    My account has 9/5 transaction date, 9/7 posting date.

    Well I guess it saves me calling in to cancel.

  • Fred

    I got the 2500 Stamps.com points in my UR account a few days back and since I was ready to cancel my Sapphire Preferred card I transferred the points to British Airways miles. My UR account only has about 240 points so Chase can’t take 2500 points out even if they want to. Would have kept the Sapphire Preferred card if Chase would have waived the annual fee but the rep I spoke with didn’t even consider that so I canceled that card. Might sign up for the Chase Ink card to get the huge sign-up bonus and have the flexibility of UR again.

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  • HikerT

    Nothing ever showed up for me at Chase UR. No cancellation notice (yet) from stamps.com. My account is still active.

  • HikerT

    How do you print out a $5 book of stamps? Tried to use stamps.com earlier today and was really annoyed that the $5.12 postage label I wanted to buy required me to buy $10 (minimum) more of postage.

  • Nathan Keirn

    My account was already cancelled, I did not get the email and I am sure Chase will let us keep the points. Not sure why the bloggers are making such a big deal out of nothing.

  • Nathan Keirn

    Link please.

  • Ryan

    Yeah but I would have thought the same about AA and DL in the Cartera fiasco

  • http://twitter.com/trentswanson Trent Swanson

    I closed my account on 9/18 over the phone, yet received the same email as others last night

  • http://twitter.com/trentswanson Trent Swanson

    Use the stamp sheets that came in your welcome packet. I believe $5 credit auto-posts to your account upon website login creation. You also get one mulligan in event you put stamps sheet in printer upside/backwards (like I did)

  • Sushma

    I signed up for Stamps.com on September 5. Never received the points. Wrote to Chase two days ago and was told that I’d get them after statement closing. Then I received the email from Stamps.com yesterday. Seriously.

  • Dewhit6959

    hahahahahahahahahahhahahaaaaaaa You crack me up. They’re shakin in their shoes.
    Next time post your locker number at the squash court.

  • Chris M.

    Haha I can’t tell if you’re being funny or actually being serious. You should’ve thrown in your Bs.

    Chris M. Bs, MBA, highest tax bracket.

  • sil

    Even though I received the 3 emails from stamps.com about canceling my account , I received my 2500 points from Chase today. My statement closed.

  • Dsaf

    Never received email so I just called and apaprently mine was automatically closed on the 26h but the points are still in my account. Win?

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