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Like many of you, I got the “oh we messed up” email from Stamps.com today stating that Chase should have never been offering incentives for new Stamps.com members via the Ultimate Rewards Mall. I’m not sure what really happened, but I am hopeful that Chase does the right thing and honors the points. After all – we did nothing wrong and a lot of people spent time and put out money to get in on this deal. For them to rescind the points would be a poor business practice and considering how good their normal customer service is, I’d bet on them being the good corporate citizen and still awarding points.
I got in on the deal pretty late (September 12) and my points posted about a week later, though the activity shows 2 days. The points are still safely in my account and I’ll let you know if that changes. I’ve also emailed my contacts at Chase to get clarity on how they are handling it on their end.
For now, I wouldn’t panic or worry about it … these road bumps are always bound to happen in our quest for points!
Important News Regarding your Stamps.com Account!
Thank you for signing up for the Stamps.com online postage service. We’re contacting you to let you know about an important issue that has come to our attention. After closely reviewing our affiliate program, we discovered that Stamps.com was mistakenly promoted as part of the is Chase® Ultimate Rewards℠ Shopping Mall program by an affiliate partner.
The Chase Ultimate Rewards Shopping Mall program offers incentives or points to Chase customers, which violates the Stamps.com Terms & Conditions of our affiliate program. Stamps.com does not allow a third party to offer any form of incentives to new customers for signing up for our online postage service through our affiliate program.
Your Stamps.com account has been identified as part of the Chase Ultimate Rewards Shopping Mall program. In order to prevent any charges from appearing on your credit card, Stamps.com will be automatically closing your account. This account closure will also be reported to our affiliate partner. The action is being initiated to prevent your credit card from being charged the monthly subscription fee of $15.99 for the Stamps.com service.
If you have any questions about your Stamps.com account closure, please send an email to ChaseFAQ@Stamps.com. Please note that we can provide information on your Stamps.com account only. If you have any questions regarding the Chase Ultimate Rewards Shopping Mall program, please contact Chase Ultimate Rewards Customer Service.
We sincerely apologize for any inconvenience these events may cause.
Stamps.com Customer Service