1,000 Free Lan Kilometers for Account Sign-up

by on September 13, 2011 · 34 comments

in Lan

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Lan is the premier Oneworld carrier servicing South America with multiple hubs, such as Lima, Guayaquil and Santiago, Chile. Their frequent flyer program Lanpass is giving away 1,000 kilometers just for signing up (it takes less than a minute). I just did it and didn’t see the 1,000 kms, so I assume they will take some time to post.

Even if you have no plans to fly Lan, you should familiarize yourself with their frequent flyer program, because it can be very generous for Oneworld awards – especially if you have Starwood Preferred Guest points since they transfer at a 1:2 ratio with a 10,000 Lanpass point bonus for every 20,000 Starwood points transferred (20k Starwood = 50k Lanpass Kms). Note: it can take 3-4 weeks for Starpoints to transfer to Lan, so plan accordingly.

First off, their Lan award chart has some deals in it, such as US to Brazil for 48,000 kilometers. Yes, 20,000 Starwood points can get you a roundtrip ticket to Brazil from the US on Lan! It also can save you a ton of money on travel within South America, because most carriers jack up the prices astronomically for tourists.

Lan award chart

Their Oneworld partner chart is based on distance, so the shorter your flight, the less kilometers needed. For example, a LaGuardia to Toronto roundtrip coach flight on American only costs 16,000 kms roundtrip. So instead of booking a single roundtrip ticket that would cost 25,000 AA miles (or 20,000 Starwood) you could get three roundtrips if you redeemed 20k Starwood for 50k Lan. Pretty incredible, huh – especially since Canadian flights have tons of taxes.

Oneworld partner award chart

Lan award rules for Oneworld flights:

  • Changes permitted: awards issued tickets to be claimed on oneworld or associated airlines only, allows date change and/or time and do not allow for itinerary, airline, Open Jaw (a flight that has a different port of entry than that of departure) or Stop over (this is a stop between the original port of origin and destination port, in which the passenger is allowed to remain, for a certain period of time, and later continue trip towards their final destination on the same airline) all previously programmed.
  • Stop-over restrictions and Open Jaw: Iberia, Malév, Royal Jordanian and S7 Airlines do not allow for Stop-overs or Open Jaw when a LANPASS award ticket is issued.
  • Maximum stay: S7 Airlines only allows a total of one month after the ticket issued date of the redeemed LANPASS ticket award.
  • Maximum hand luggage permitted: check the website for the airline you seek

The downside: is horrible so you will have to call then at 1-866-I FLY LAN and hit Option 5: LANPASS (Lanpass phone ops are only available Monday to Saturday from 9:00 AM to 6:00 PM). Additionally, their award charts are just the minimum amount of miles – they randomly will require more miles for certain legs.

Overall, the Lan program isn’t amazing, but has some gem awards if you are willing to take the extra time needed to call and book. To check Oneworld award availability, I recommend using,, Expertflyer or where MilesAAver awards are generally bookable using all Oneworld miles.

Hat tip Flyertalker MJlouise!

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • BrianC

    It shows up as 500 km when I go to the LanPass site. Do you have a link for the 1,000?

  • infamousdx

    How is the overall experience of booking flights using their call center? There seem to be mixed reviews on FT.

  • infamousdx

    How is the overall experience of booking flights using their call center? There seem to be mixed reviews on FT.

  • Anonymous

    For some reason this got deleted from the post.. i just re-added

  • Promo_Jake

    can they be transfered to another program?

  • Anonymous


  • Anonymous

    I personanlly havent dealt with the call center. I hear it is hit or miss… mostly the latter

  • Maury

    They are having problems with the sign up process. It took me over two weeks to signup and I had to send several emails with my info to get it to go through. We are talking about a foreign country in Latin America where they sign you up.

  • Anonymous

    Interesting.. I was registered with confirmation email in under 2 minutes

  • abcx

    LAN’s award chart is very hit or miss, although is not that bad for award bookings at least within S. America. I used 20k SPG to fly 2 people from Buenos Aires to Iguazu and back and had 10k LAN left over. Rev tickets were $384 per person IIRC. Not bad, eh?

    I think award inventory varies between the different LAN country websites so try ‘em all. This is the part about the website that sucks…

    I think award inventory also fluctuates a lot but I might be wrong.

  • Rob S.

    I just tried to sign up twice and both times it told me, “The operation was not completed, please try again later”

  • Skyskers248

    LAN does not allow one-way awards, unfortunately.

  • David

    As for the kms not immediately posting, the T&C at the bottom of the pages says 5 working days for them to post.

  • davep

    I’ve tried about 5 times in the last two hours and get the same message.

  • CanesLawMarty

    Same here…I’m using MSFT Internet Explorer but I’ve tried with Safari and had same issue.

  • Bud Hennekes

    It keeps saying to enter a valid phone number no matter what I do. Suggestions?

  • Trent Swanson

    If US Based, 001 in first field then area code and full 7 digit number (no hyphens). Also take care that password must be pure numeric (no alpha)

  • Anonymous

    Same thing kept happening to me. Changed the “phone number type” from cell to house, and all was well.

  • Alanc2k2

    They’re fine if you speak Spanish. English, not so much. A longtime LANPASS member, I find their rewards structure very frustrating. The ‘low’ awards — like 48,000 km between North American and Northern South America (peru, etc) — invariably involve stopover flights, but you don’t find that out until you’re several Web pages into the booking process. On the plus side, upgrades to business class from economy fares seem fairly easy using kilometers (though, full disclosure, my wife handled these and she’s a native spanish speaker). We upgraded several North to South America flights for 25,000 km and the flat seats are great in premium business (it’s a pretty decent economy product, though). Within Latin America, however, the customer service is very good. Reservations agents in cities like Lima are known for giving out their email and phone numbers and serving as ‘point persons’ for current and future LAN travels — that’s been very handy.

  • Mjones

    I just flew LGA-YYZ yesterday on LAN miles! A great deal, but their customer service sucks…

  • Andrea B

    I’d like to see someone succesfully price a USA-Brazil award at 48,000 km … I’ve found that the LAN table and the actual award price vary sometimes, even for far off dates that should have availability.

  • Andrea B

    They do allow 2-segment open-jaw awards, which can work as one way awards. You just can’t have a one-segment award.

  • milkygirl

    Is it possible to transfer Amex Membership Rewards points to SPG, then transfer the SPG to Lan?

  • Anonymous

    yes and theres even a 25% bonus from Amex to SPG until tomorrow 9/14/11.. however its still not the best use of Amex points

  • LisaA

    not working for me either.

  • LisaA

    oh wait I just tried barelyelite’s suggestion of changing the phone number type to “house” and it seems to have worked. ha!

  • Julius

    for the past few days, i have tried to register/sign-up with lan pass (through your link) but it kept saying “The operation was not completed, please try again later.” Is this link still ok?

  • Sajerguy

    After being rejected consistently for a day I change my country code from 1 to 001 (for the US) and my cell number finally worked!

  • Frederick

    Has anyone actually had the 1000km post to their account yet?

    I signed up a week ago and still no km in my account.

  • Trent Swanson

    anybody get their 1K LAN kilos posted?

  • Trent Swanson

    nope.. also on day 4 waiting for Asia Miles transferred via to post for GS 2011 Hit

  • Anonymous

    500 km posted today. I better get the additional 500 soon. I’m relying on them to book a flight next month.

  • John Porter

    I APPRECIATE ALL YOUR INFO! ( in this and other related articles)….
    I fly to Ecuador booking thru CheapoAir ( 800 rt or better).
    , once or twice a year. .. I have property. Other than that, my CC use is gas, bill, groceries. I am buying alot of items for the new house there….
    Other than that my budget is limited. I have always flown an AA to LAN connection. BTW interAirline law makes LAN the primary ( 1st to cross internationally), and you can avoid charges and bring a surfboard as baggage!! LAN’s customer service and in flight crushes the US airlines unfortunately….
    SO…I was going to get the Starwood AMEX (ditch HH Amex), and a Visa as you recommended; use LAN 1/2 ratio (so your value is doubling!?), etc. Unless you have better ideas =)
    1. Which Visa?
    2. Can you run through how I would maximize the rewards /the process .
    Which card to use for what etc.
    3. you know if Cheapo gives credit?

    Thanks again! John

  • John Porter

    I’m aware this is an older post… =^> Any advice would be great

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