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10,000 Free American Express Points for Insite Toolbar Installation

by on August 29, 2011 · 124 comments

in American Express

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American Express recently came out with a toolbar that alerts you to deals whenever you visit a website that offers a bonus when you use your American Express card. For example, when I go to Apple.com, a box pops up that I’ll earn 4x Membership Rewards points for using my American Express card at the Apple store online. Nice.

Apple.com bonus point opportunity

American Express offered a 10,000 point sign-up bonus to some people for installing the toolbar. I didn’t get the direct communication –  I had installed the toolbar in May – but this week I decided I’d ask for the points (to be honest I had forgotten to follow-up).  Hey – it never hurts to ask!

I can’t guarantee this 10,000 points will work for everyone, but since it’s free to download Insite, it can’t hurt to try. You must have a Membership Rewards linked American Express card to be eligible (for example Platinum, Premier Rewards Gold, Gold, Green)

First, download the toolbar here.

Then ask for the points via a secure message:
Americanexpress.com -> Contact us (top right hand corner) -> Online – Email us a secure message

I sent a quick message stating that I downloaded the Insite toolbar and I never got the bonus. The same day, I got a response that asked me when I downloaded the toolbar. I didn’t remember the exact date, but I said May 15, 2011.
I immediately got a cheerful response:

“Dear TPG,

Thank you for confirming the date.

I apologize that you have not yet received your 10,000 points; though, 8 weeks have passed.

Please do not worry. I have gone ahead and issued 10,000 points to your account.

Currently you have xxx available points and xxx pending points.

I hope I have met your expectations with this email.

We value the relationship built with you and we look forward to provide you excellent customer service that you truly deserve.

Have a great day ahead!

My Insite bonus

Great customer service indeed! This is a prime example of why I am a loyal American Express customer. Not only do my charge cards give me the spending ability I need to run a small business, the customer service is unparalleled. And let’s be real – the bonus points opportunities are unbelievable. Beyond all of the bump bonuses and specials, Amex often runs transfer bonuses to airlines at up to 67%. So not only can you earn valuable Membership Rewards points at crazy rates, you can transfer them into airline miles at enhanced ratios as well.

Overall, 2011 has been one for the record books in terms of bonus point opportunities. I don’t want it to stop!

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • http://infamousdx.com infamousdx

    I was successful in asking for hte 10k points for this last week. Customer service was very prompt in granting the instant 10k points.

    I did, however, get denied on the same request for my fiancee’s Premier Rewards Gold card.

  • Lefoyer

    I tried it and it didn’t work. I sent a secure message stating that I downloaded the Insite toolbar in May and I never got the 10,000 bonus. The AMEX Rep replied that I couldn’t receive the offer since the creation of my Premier Rewards Gold account was after May 31, 2011 (The representative noted my creation date in the return message).

    However, it probably would have worked had I been a member before May 2011.

  • Jon S

    People are having mixed results. I did this three weeks ago and got it no problem. Since then, Amex has cracked down some on this one, and it seems like it is just which rep you get.

    I emailed you this promo a few weeks ago, TPG :)

  • Anonymous

    I did almost the exact same thing as you about 2 weeks ago (though I called instead of using SM). Same results. They posted the MR points while I was on the phone. It was perfect customer service!

  • Rizla

    I actually closed my account as the customer service I recieved was disgraceful.

  • Kevin

    I did this a while back and got a similar response to what TPG did. Yay for 10k easy MR points!

  • Lelee

    @infamousdx – what was the reason for denial ? Do they have a log of when the Insite toolbar was installed ?

  • ED

    Mind if I ask what happened? I feel like it’s Jekyll and Hyde over there. Sometimes I get someone as nice as can be and other times I get someone who tells me if I wasn’t targeted, I shouldn’t be calling and that people are just getting bonus IDs from all over the Internet and then call expecting to get points. It has gone as far as me being told I’d get the rep fired for giving me the points and everyone else who has been doing it will wind up getting in trouble. If I get someone who is obviously not going to help me, I just politely thank them for their time and hang up.

    Does anybody have any suggestions for how to approach Amex reps by phone or by e-mail? I always try to be nice and complementary figuring you get more bees with honey, but my sucess rate is only so-so.

  • David

    Does anyone know if its REQUIRED that the you have to be a member prior to May 2011?

  • Yaswanth

    I have the same problem. I’m glad I read your comment. Now I remember why I didn’t try this after reading about it on FlyerTalk. Opened all my MR eligible accounts after May. I was about try now before I just remembered that.

  • Rizla

    Hey,

    I sent them an email. I asked politely to say. I believe that I am eligible for the following bonus codes.

    The reply was rude, basically saying no.

    So I replied to say. Is there nothing they can do for me as I joined specifically to get this bonus. I would hate to go back to using my Virgin BOA CC, as I would like to experience the AMEX.

    Basically the next reply was just as rude, saying. No, we wont be giving it to you. (For some reason I cant access the mail section anymore!!!! So I cant copy and paste it for all)

    My personal belief is that the reply’s were by a team in “india”. I was being descriminated as I was a indian Muslim.

    I showed them a copy paste of someone else being accepted, (he joined after I did, same circumstances…etc). They said no still.

    So I cancelled.

    There is also the two calls I made where the lady/gent had no clue what i was talking about.

    Screw Amex, I will come back when they are begging me.

    I cancelled my card and will go back to using my debit card, i will never accept poor customer service. Its ok to say no, but the way they said no was unreal. When I cancelled, they didnt even ask me why.

  • http://twitter.com/Promo_Jake Jacob

    worked for me. THANKS TPG!!!!

  • Lefoyer

    David,

    My guess is that people who are getting this bonus, were members of the Membership Rewards prior to May 2011, regardless of when they applied for the new Platinum or Gold cards.

    I imagine in the example of infamousdx’s case below, he received the bonus because he was a member prior to May 2011 and his wife didn’t receive the bonus because she probably joined the Membership Rewards after May 2011.

    infamousdx can you let us know if this is the case with your account and your wife’s account?

  • Iris97

    Worked – but they did ask (very politely) when I installed the toolbar so it appears that you have to have your account before May 31. This will put me over 100,000 Amex points – YOU ROCK TPG !!!!

  • Rajnish

    @Rizala, We all go through this phase of frustration when we do not get the bonus that we think we “deserve”. But at the same time we do get the bonus we were not targeted for. It is all part of this miles/points game. I understand your frustration/anger for not getting the points, but there are ways to address those emotions. Saying that you did not get the points because you were “Muslim” and because the e-mail was being replied by the “Indian Amex center” is definately not the way to go. We are here on this forum to learn how to get more miles/points. Lets keep it that way.

  • LAX-DLPLAT

    Anyone have any luck with this bonus who applied or got their cards in August?

  • Bexho2000

    Anybody happen to have a copy of the offer? I called and the Rep asked for proof….Thanks.

  • David

    My coworker called and got it instantly, I tried and they asked when I installed it, I siad I dont remember but htey do see the account is recent. They said it will take 8-10 weeks and they are notating my account, they also notated a while back for the 75K match. Any way I can confirm these notations and whats the probability that they will follow through with both?

  • crescidp

    Worked for me, I have had my card since Dec 2010. I installed the toolbar awhile back when it first came out but never heard anything. They credited my account this morning after a secure email last night.

  • http://twitter.com/pwhand Philip Hand

    I just requested the points and they gave them to me, no questions asked. The response came in under 2 hours. Thanks TPG!

  • Rizla

    Hi,

    Firstly, Its Rizla.

    Secondly I cancelled not because I didnt get the bonus. I cancelled because of the CRAP customer service from Amex. More specifically from the Indian Email team.

    Thirdly, This site is great, but please do not assume to know my fustration. I actually got the 15k card recommended on here because i thought it was a good deal and only asked for the extra points because others had. I dont ask to deserve anything, I asked to be treated like a human being. If these indian call centres are not good enough, I will not hesitate to call them out just because I have indian heritage.

    End of story.

  • David Hagins

    I too tried this about 2 weeks ago, but they told me Sorry, no soup for you because I didn’t have a MR account back in May. It was worth a shot, but no biggie.

  • Chris

    Sweeeet! I had all but forgotten about this promo. Thanks for the tip! +10k

  • Footy PJs

    Add me to the list that got tuned down.
    I have had my AMEX MR Gold card for years — don’t know exactly how long, but I have had this account with AMEX since 1990, and it was converted to a MR Gold back in the 1990s or early 2000s, I believe.
    I couldn’t get secure email to go through, so I called. After being placed on hold, I was told that this was a targeted offer and that I had not been targeted. In effect, they told me to f*ck off, although she was quite pleasant about it.

  • Will

    I got the same reply since I told them I only downloaded a few days ago they said I would have to wait 6-8 weeks after my statement closes to see it posted. Not sure if its gonna happen or they just try to get me to hang up.

  • Federico

    If you knew about the bump, why did you send them a SM? everybody know that 90% of the ppl got the bump trough a phone call!!!.

    I had the same problem and after 7 rejections/SM I decided to call them and got 6608 noted on my account, then send a SM to expedite the points and I got it!! (6 hours later)

  • Rizla

    Hi Federico,

    I tried twice, but the woman on the phone twice didnt know what i was talking about.

    Its fustrating. But hey, I was only getting them for the ability to transfer. I will wait for my BA Credit Card.

  • Jack

    AXP CSRs are getting very strict…

    Hi xxxx,

    Thank you for taking the time to contact us.

    Regrettably we are unable to extend the offer to you as it is by solicitation only.

    If you have the actual solicitation with your name on it, please attach the link and send back to me and I will be more than happy to look into it.

    I understand that this may be disappointing to you; however, you can expect to see various promotions throughout the year for which you may be eligible. Our intent is to provide offers that will appeal to various interests and different types of people.

    We appreciate your understanding and look forward to assisting you in the future.

    Sincerely,

    xxxx

  • David

    How do you expedite the points? Can you tell me exactly what you said on the SM?

  • Bellagio121

    American Express should be renamed the “Bait and Switch” company.

    Both my wife and I applied for the Amex Hilton Honors card (as well as the Citi Hilton Honors card) at the same time. We both got the 4oK points for the Citi Hilton cards. I got the 40K for the Amex Hilton card…no call or SM needed. But, my wife never got her 40K so she called Amex today and was told the promo was for 30K and a $50 statement credit. At least they offered something. But it is the principle of the situation. The offer was for 40K points. And what does Amex do? They just decide to bait and switch any offer they now make.

    Do not trust American Express to come through with any points offer that they make from now on!!!!!!

  • Imandel

    I just sent them a 2 line emails asking them for the points and they gave them to me, no questions asked 10k points added for about 2 minutes of work in about 2 hour time frame. . Thanks TPG!

  • James from BNA

    Brian, you’ve done it again!! Thanks!!

    Data point-opened Premier Rewards Gold for myself and Mrs. James from BNA in June. Installed tool bar on both accounts today, Sent SM this AM, 10K points already posted for each of us!

  • http://www.facebook.com/profile.php?id=1404354007 Dan Monahan

    Just got them! Made sure to point out that I was a Platinum Card subscriber since 1995 & the points were posted within 1 hour. Fantastic! Thanks TPG!

  • Joanna

    No go:

    While we appreciate your interest in the offer you mentioned, please understand that this offer was only for solicited Cardmembers. Our records do not show your account solicited for this promotion.

    I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmembers, you can expect to see various promotions throughout the year for which you may be eligible.
    Sincerely,

    Jitendra Punjabi
    Manager, Email Servicing Team
    American Express Interactive Services

  • Gt2frk

    wow, I just received the EXACT same response

  • Will

    He’s been the guy rejecting everyone I have heard…

  • Rubicon2007

    Worked for me. I literally just downloaded it today after reading this. I told them I downloaded it twice (trying to sucker in 20K) once for my home and another for my work comp. Downloaded it originally on 5/21.

    Emails below:

    Response (Laishram Singh) 08/29/2011 12:55 PM
    DearXXXXX

    You are not eligible to receive the offer twice for downloading twice.

    You will receive only one 10,000 bonus points.

    I’ve gone ahead and issued the 10,000 bonus points on your account.

    Now, you’ve XXXX available points and XXXX pending points.

    It’s my pleasure to assist you and have a lovely day!
    Sincerely,

    Laishram Singh
    Email Servicing Team
    American Express Interactive Services

    CustomerXXXX 08/29/2011 11:21 AM
    I’ve actually downloaded it twice. Once on my personal computer 5/21/11 and again today for my work computer.
    I was unaware of the 5/31 cut off, decided to install it on my work computer and email you guys just too see if it was ok.
    Please let me know. Thank you!

    ================== Original Message == == == == == == == == == == == == ==

    Response (Laishram Singh) 08/29/2011 11:09 AM

    Dear XXXX,

    I will be glad to assist you with the issuing of points towards offer id 6549.

    However, before I can take this step, please inform the date of installation or downloading the InSite.

    Please note that the offer id 6549 is valid only for downloads which took place by 31st May 2011.

    I will wait for your reply.

    Sincerely,

    Laishram Singh
    Email Servicing Team
    American Express Interactive Services

    Customer 08/29/2011 09:58 AM

    I received communicationg regarding the 10,000 point sign-up bonus for installing the AMEX InSite toobar. I have done such and would like confirmation to when/if my points will be placed into my account.

    Please let me know.

    Regards,
    XXXXXX

  • Pingback: 150 Free Delta Miles for Quick Bose Survey | The Points Guy

  • ethan

    yeah just got my 10K points! Thanks TGP

  • http://twitter.com/skyvan Andrew Fielding

    They’re telling me they don’t see it in my history. Thing is I distinctly remember seeing a webpage stating I get a sign up bonus for installing the toolbar and that I did it back then…gotta fight for my points if they’re going to try to claim I never signed up for the offer, I know it was offered and I did it.

  • Matt C

    worked for me! I have business gold. Thanks TPG!

  • Sasan Ziatabar

    it worked for me. I called this mornig, said I installed the software in May and haven’t gotten the points yet. The lady gave it to me instantly and now it’s on my accont.

    Thanks TGP!

  • Angel

    Sent a secure message and got the 10K within 2 hrs. I selected my Plat Amex….not sure if that helps….
    Thanks TPG aka Brian :) !!

  • David

    Weird, I did it this morning and just got a response message saying I was’t targeted. Should I try calling?

  • KK

    Always got no for an answer from this Jitendra Punjabi guy!

    Response (Jitendra Punjabi) 08/29/2011 04:07 PM
    Dear Kxxxxx ,

    While we appreciate your interest in the offer you mentioned, please understand that this offer was only for solicited Cardmembers. Our records do not show your account solicited for this promotion.

    I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmembers, you can expect to see various promotions throughout the year for which you may be eligible.
    Sincerely,

    Jitendra Punjabi
    Manager, Email Servicing Team
    American Express Interactive Services

  • swordfish

    I got rejected by the same guy too..I am going to call in

  • kris

    Hi TPG,

    AX is getting very smart and are refusing it now , pls see their response below :

    ‘The Promotional Offer Identification Number (POID) is an alpha numeric number made up of 4 digits of letters and numbers, a hyphen, and then another 4 digits that appears above your name on the mailing.

    Once I have a POID, I will be able to assist you appropriately with the offer you received.

    I look forward to hearing from you soon.
    Sincerely, ‘

    TPG : Do you have that POID # so that I can send it to them?

    Thanks
    Kris

  • http://www.facebook.com/BudHennekes Bud Hennekes

    Dear Brian

    I can appreciate your interest in this offer and will be glad to review this for you further.

    This promotion was expired on May 31st, 2011. But your card was opened on 08/13/2011. So, you are not eligible to receive this promotion.

    We appreciate your understanding and look forward to assisting you in the future.
    Sincerely,

    Bhanu Sharma
    Manager, Email Servicing Team
    American Express Interactive Services
    :(

  • http://twitter.com/skyvan Andrew Fielding

    Fought it and got it.

  • Jameso

    Kind of off the subject, but after playing around a bit after downloading I did get a link for a 5k referral bonus for new MR Premier Rewards Gold or Plat card – it may be targetted, bonus ID listed in the fine print is 1933.

  • ED

    Denied by SM. Told “this promotion has expired.”

  • Scott in ATL

    Downloaded it today…and received the points today. Thanks TPG!! AND…I took advantage of the Bose promotion…I love FREE Delta points!! AND…I called AmEx last week and referenced one of the 100K bonus points codes…and now my MR acct is 100K richer!! So THANKS TPG for helping me to make the most out of my award point accounts.

  • Michael Harrington

    I’m still awaiting my fate, but I have found in the past that if you get shot down by email or phone, AmEx has never let me down through their AskAmEx Twitter account. I think he public nature of Twitter pressures them to be more attentive. I’ll definitely go that route if I get shot down on this one!

  • Al

    Yes. I can attest this Punjabi guy is rejecting everything. Is there a way to avoid getting answered by him?

  • Al

    Yes. I can attest this Punjabi guy is rejecting everything. Is there a way to avoid getting answered by him?

  • Al

    Yes. I can attest this Punjabi guy is rejecting everything. Is there a way to avoid getting answered by him?

  • Justin

    For those who have the Amex zync, like I do, I can confirm that this works. I tried this a couple months ago and received the same message TPG received, more or less…

  • Sam

    Got the same message from the same guy. :(

  • Paul

    I was rejected too, by the same guy. Appears this guy has a reputation for turning down requests. Anyways, I followed it up with a call to MR, and was awarded the 10K points over phone

  • Tfly212

    Failed for me…they sent back an email saying it was only for targeted clients. A bit surprising as I have had a platinum card for more than 10 years. Oh well.

  • Federico

    I said… ( a month ago)
    ————————-
    Hi there,
    I’ve called in previously and enrolled my card in a promotion which gives 100,000 points after spending $2,000 in the first three months.
    I have spent the required amount, and was wondering if it is possible to get the points expedited to show up in my balance?
    I am booking a flight soon (British Air) and it would be very useful to have the points available by the end of the month.
    Thank you

    ————————-

    then I got
    ————————-

    Hi Federico,

    Please do not worry and I will take care of your request right away!

    I have now issued remaining 100,000 bonus points to your account (under Bonus ID 6608). Currently, you have 18x,xxx available points and 2,xxx pending points.

    I hope that I have provided excellent service and handled your inquiry to your satisfaction. Your association with us since 2004 is highly appreciated.

    Have an excellent day!

    Sincerely,

    xxx xxx (from India)
    Email Servicing Team
    American Express Interactive Services

  • swordfish

    After my SM failed, I tried calling and was denied politely. The lady put me on hold, “researched” and told me that I was not targeted.

    No go for me.

  • kris

    I have a business platinum a/c just got off the phone with the MR rewards agt and was almost for 75 mins on the phone while she checked diff things in my account and finally said it for personal accounts and not for business platimun accounts..then I gave her my personal gold a/c and she put the 10,000 in there and finally when I was to hang up I tried once more and told her that in the web I see everyone getting and bla bla ..she said that this promo expired in 31 May and I am a member since Jun’11..after a lot of hesitation I dont know what happened she tried diff codes and it didnt work and finally she managed with one code , I guess and she gave the 10,000 bonus in my AX platinum a/c too ..I had to be in the call for almost an hour and 10 mins and it did work out so I got 20,000 in total now..so I think whoever has got an refusal email , pls call and do not mention abt the email..

    Thanks TGP ..I got the 20,000 points now for this finally !!

  • Federico

    You didn’t tried to many times, for 1K bonus points for each auth user I had to call twice, but I read that few had to call more than 3 times.

  • David

    I downloaded it a couple days ago, sent the message, they asked when I downloaded it and said promo ended 5/31, I said yesterday, she said they could only give me 3k since they already told me the terms. I accepted.

  • Rizla

    Hey,

    yes, I agree I might have given up a bit easily but I didnt like the way the spoke to me, so i closed it down. will wait for a better card, or another promotion. me and my wife spend more then 150k on credit cards per year each. Amex’s loss. We go somewhere else!

  • KP-HOU

    It failed for me because i got by card after 5/31.

  • M124

    Got my PRG around May 20 and Sarah James (?!, I was expecting the Indian center) responded that I should get the points within 24-48 hours.

  • Anonymous

    Got my AMEX PRGC today. Just followed steps to (hopefully) get 10K bonus.
    Do you offer forum in addition to comments after each blog
    in case one has questions unrelated to blog…? regards

  • Clay

    While we appreciate your interest in the offer you mentioned, please understand that this offer was only for solicited Cardmembers. Our records do not show your account solicited for this promotion.

    I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmembers, you can expect to see various promotions throughout the year for which you may be eligible.
    Sincerely,

    Jitendra Punjabi
    Manager, Email Servicing Team
    American Express Interactive Services

  • Michael

    Sent a secure message this afternoon:

    I received an offer back in May for 10,000 Membership Rewards points for downloading the InSite toolbar. I installed the toolbar on May 18th, but have not received the points. Please let me know when I might expect to receive these bonus points.

    Got this response less than 2 hours later:

    Response (Michael Anthony) 08/29/2011 05:24 PM
    Good afternoon,
    I received your e-mail in regards to the promotional offer to download inSite from American Express, the online shopping tool and earn Membership Rewards (MR)
    points and I apologized that the points were not issued in a timely manner.

    Please note that I have reviewed your account information and have manually issued the 10,000 Membership Rewards points which will reflect on your next billing statement.

    We do apologize for any inconvenience this may have caused you.

    We appreciate hearing from you and look forward to serving you again in the future.

    Sincerely,

    Michael Anthony
    Email Servicing Team
    American Express Interactive Services

    Points are already in my account! Thanks for the tip Brian!

  • PJ

    where and how do you send out secured message?

  • Mattolo

    Why is it that lying is now acceptable to people to get whatever they want? It’s one thing to ask for a bonus to be bumped because you heard there was a better offer out there, but to deliberately lie and say that you downloaded Insite back in May when you did not is wrong. Didn’t your mothers tell you not to do this? TPG you should not condone this behavior from your readers nor encourage it.

  • tassojunior

    My csr on phone said he couldn’t see where I had been solicited for 6549 and that if I could to fax a copy of the mail or email to them.

  • Anonymous

    PJ its highlighted in the post
    Then ask for the points via a secure message:
    Americanexpress.com -> Contact us (top right hand corner) -> Online – Email us a secure message

  • Anonymous

    When did I encourage it? I did actually download it in the past, so I just wrote about my experience. Unfortunately I cannot control what others do. I never recommended that people should lie to get points.

  • smhous

    I sent them a secure email and received a reply asking about the “Promotional Offer Identification Number ” . Any idea about it?

  • WillWork4Points

    I got rejected by the same guy. I was a little annoyed that we both got such a generic rejection message (where’s the love?) so I called in to Membership Rewards and got the 10K points added by talking to a live person. I did mention promo code 6549. Good luck to you!

  • PJ

    I downloaded it last week since the Pop up ad was promising the promotion. (forgot how many K). Today I called in trying to confirm it ; GOING NOWHERE tho my GOLD PREMIER REWARD was issued one year ago.

    Also was denied was the 5721 for adding each AU for 10K each and $45 for adding 5 Platinum users ; on the very first day I called in I was given “YES” and names SS# BDs were all taken down by MR people a very sour experience with MR.

    Wonder who acutually made out OK on the Bonus ID 5721 to add on an AU for 10K MR points ?

  • Rizla

    Ignore that guy mate. You do a stand up job.

  • SimonSF

    Hi Brian,

    Thanks for this tip! Hopefully I get the 10K too. If you have more than one AMEX with MR account, would you think each of those accounts would qualify for the 10K? I have a Plat, a personal PRG and a business PRG. Has anyone tried getting 20K+ for this offer?

  • Asha

    First of all ignor Mattolo……thank you for everything Brian you are awesome. I have been bumped up to 75,000 over the phone but had not seen the miles on my record so I sent a seure message message asking about when my bonus miles will be posted and this is the response I got back:
    Response (Bhanu Sharma) 08/29/2011 04:05 PM
    Dear Asha PXXXXX,

    This promotion is for solicited Cardmembers only. If you were solicited, the points will automatically be issued on completing the terms of the offer.

    We are unable to enroll your account for the offer or issue the points if it was not solicited.

    I hope you understand.

    Sincerely,

    Bhanu Sharma
    Manager, Email Servicing Team
    American Express Interactive Services

    I was so pissed off so I called and the lady said you do not get any bonus miles so I asked the idiot agent to look through her back up notes. She found something that conveyed that I am due the bonus miles but can not give it to me because it has to be 8 weeks before I could have the bonus miles. I aksed for a confirmation in case this happens again but they have no such a thing. The moral of the story is to keep notes I am so angry at AMX at this point for not keeping proper records.

  • mattolo

    Sorry TPG I did not think you were lying, but many people on here are doing just that – downloading it right now (or not even at all), and saying they downloaded it in May. This is fraud. Your post does sound like step-by-step instructions on how to do this “First, download the toolbar here… then ask for the points via secure message”. Now maybe you didn’t know the promo expired in May, but it’s now clear from many people’s comments that they are not entitled to these points unless they downloaded Insite in May during the promo, and you haven’t updated your post to explain this.

    I love your site and have been following you since you originally explained how to best use British Airways miles during the 100,000 point bonus from Chase. I love getting points, but sometimes people are going too far.

  • Anonymous

    The issue is that there is no information on the exact promo, so I have no idea whether it expired in May. Some people who downloaded it today and told Amex so, seemed to get the points, so I’m not sure what the rules are. My intentions were not to defraud American Express- I’m sure they have controls in place to make sure only people who are supposed to get points get them.

  • Anonymous

    Sent a secure message and got my 10k points without any hassle.

    This site has saved me so much money so far, and I hugely appreciate it. Thanks!

  • David

    He didn’t say to lie. In fact, you can get points without lying too. You just have to get the right rep. If you get declined, no worries, as you only spent a few minutes of your time!
    I did it 3 days ago, and messaged. They said it expired May 31st and asked when I downloaded it. I was honest, and they said they couldn’t give me 10k but could do 3k as a goodwill gesture. Honesty wins the race!

  • hs

    they told me it was a solicited offer, me and my husband didnt get it.

  • LR

    I am using Firefox 6.0 with Windows XP, SP3 so it should be supported, but when I go to install after downloading I keep getting a box in set up that reads “inSite SM is not supported on this version of Internet Explorer.” I don’t get it? Anybody else having this problem?

  • Federico

    FYI
    ————————————–
    Say hello to inSiteSM from American Express, the online shopping tool that’s only available to Cardmembers.1 It automatically brings you bonus points, savings, or free shipping while you shop, so it’s an effortless way to get more from your Cardmembership. And if you download inSiteSM before May 31, you can get 10,000 Membership Rewards® points — a $100 value with many of our partners.2

    Terms & Conditions

    ¹ Terms and conditions apply. Must be American Express® Cardmember in good standing. Tool not compatible with all browsers and search engines. See License Agreement and Privacy Policy for details.

    ² This offer is good for solicited consumer American Express® Cardmembers who sign up for inSite atinsite.americanexpress.com by May 31, 2011. To earn bonus points, you must have an eligible, enrolled consumer American Express Card, you must be solicited for this offer, you must sign up for inSite by May 31, 2011, and you must be enrolled in the Membership Rewards® program when you sign up for inSite. Your Card account must be active and not in default at the time of bonus point fulfillment. Membership Rewards bonus points will be credited to your Membership Rewards account no later than July 31, 2011. Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards are subject to change without notice. Bonus ID 6549.
    —————————————

  • AF

    Downloaded it, but got denied. Reason: “[T]his is an offer only for solicited Cardmembers. Our records do not show your account solicited for this offer.”

  • EricT

    Downloaded and denied. Oh well, worth a shot. I have been trying to get someone to answer a related question on this AMEX card. I was able to get two promos “noted” to my account for the 75k bonus and the 10k per 15 transactions. I was instructed to call to have them manually apply the points. By being “noted” am I as good as gold on getting them or will I likely have to fight another battle to have them applied? I’m about to hit 15 transactions for this month, but still have to hit the spend requirement for the other promo for 75k. Would I potentially hurt my 75k promo if I call and have them apply the 10k for 15 transactions (in that when I go to get the 75k they would deny me since on the other 10k per 15 transactions promo)? Thanks

  • Ambie Y

    I emailed and got 2,500 points. Not 10k, but something.

  • T…

    same…and ive been a cardholder for very much longer…

  • 6Richardsons

    I was NOT successful in doing this. I attempted, but received the following message from AMEX:

    While we appreciate your interest in the offer you mentioned, please understand that this is an offer only for solicited Cardmembers. Our records do not show your account solicited for this offer.

    I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmembers, you can expect to see various promotions throughout the year for which you may be eligible.

  • SimonSF

    Sent an SM and was awarded the 10K. Like magic! :)

  • fabio

    Tried but did not work…targeted card holders only…next promotion !!!

  • http://www.facebook.com/talee.roberts Tal-ee Roberts

    Denied. They said it was a targeted offer and I was not eligible. Too bad.

  • RMerc

    FYI, i got a note back that the promo ended May 31st.

  • Anonymous

    Were they added immediately?
    I offered 6549, too, & was told its notated to my account &
    to call back in 6-8 weeks & THEN 10K points would be added.

  • MattG

    Just got my reply back from AMEX. They said since I am not one of the card members that was solicted (sounds like they have a list of who received the promotion and who didn’t) that I was not eligible for the bonus.

  • Kitty

    I sent the SM and was shot down by Bharma Shanu and then called MR and spoke to a very nice CSR who immediately credited by acct. 10k. Thanks TPG!

  • dead reckoning

    I downloaded it last night and contacted Amex through secure messaging. Told them that I dled the toolbar and was waiting on the bonus. Never mentioned when I dled it. They replied this morning and said it was for solicited members only… not a problem with me as that is technically the T&C’s for that bonus. As always Amex customer service is fast and to the point and I still feel that it rocks!

  • Maury

    When did you actually download it?

  • Ten60

    Thanks for reminding me as I had downloaded and forgot about it. Emailed amex and got my 10,000

    Thanks Again

    Mike

  • Kitty

    yesterday

  • Maury

    Got shut down online as well as over the phone. I am starting to think that TPG just makes this stuff up to gain an audience.

  • Anonymous

    No need to be cranky just because you didn’t get a bonus. Thats the game we’re in. You win some, you lose some. Clearly others have gotten the points. Take a deep breath and move onto the next deal.

  • Valerie M.

    husband was denied on his card, oh well, worth a shot. still waiting to hear on mine.

  • Anonymous

    Called up and told them that I downloaded the toolbar in early may and still didnt receive my points. They told me happily no problem and credited my account 10,000 points. Yay!

  • PJ

    i told them POLITELY i downloaded last week after seeing the pop up invitation with (10?K) ; it worked thanks Brian for the headup

  • PJ

    i did it through secure message

  • Outofzone

    Secured message was a no go. Got the standard unsolicited replay. Phone call was successful. For a change I got the nicest lady ever on the phone and she added 10000 MR points in 10 minutes.
    Thanks TPG.

  • Jan-Hendrik Benter

    Didn’t work for me unfortunately. I have Amex Gold for 4 years or so.

    “While we appreciate your interest in the offer you mentioned, please understand that the inSite offer was an offer only for solicited Cardmembers. Our records do not show your account solicited for this offer.

    I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmembers, you can expect to see various promotions throughout the year for which you may be eligible.”

  • PJ

    well said ; again it worked for me through secure message from Platinum. I stressed all AMEX cards I have and going around promoting their GPR. Never mentioned the rejectS on phone. gave weblink to show positive responses from Amex

  • Dewhit6959

    This bonus was posted to my account as I spoke with a csr from Membership Rewards and viewed my account online. I installed the toolbar two days ago. I told them when I installed it and since I have been with AMEX since 1990, they applied the points as a token of appreciation. The dates of the promotion download and application were from April-May. Some may want to try just telling the truth and letting karma do the rest.

  • Mon

    TPG, you’re the best! I had forgotten about this. Since I read your post I sent a SM, got denied. Then called and got the points instantly posted to my account. Thank you for the reminder!

  • Skyskers248

    2 questions….

    1. Is the Blue MR card eligible?

    2. Do ONLY purchases made online qualify or can you make a reservation and pay later with your card (i.e. hotel, car rental)?

    Thanks TPG!

  • Anonymous

    I dont think the Blue Card is eligible because its a MR Express card.. I think insite if just for Membership Rewarss

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  • Pointsbuyer
  • spud

    Success! I had installed this earlier this year, but could never get it to work on Firefox. Installed on IE9 last night, logged in once then sent a note saying that I somehow never received this bonus earlier in the year…boom! there it was.

  • http://friendlyskies.typepad.com/ FriendlySkies

    Just fired off a message to AmEx, so we’ll see what happens. I’ve been a card holder since early 2010, fwiw..

  • Brad

    I realized recently that my 10k points never posted for this. I sent a request and within a few a days, I got the 10k bump.

    I also just received notification that Amex is cancelling the toolbar, so I don’t know if that will have an effect on people getting this bonus. Good luck to anyone who tries this.

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