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Westin Palace Madrid Platinum Treatment: Executive Suite and Opera Brunch Review

by on July 8, 2011 · 16 comments

in Starwood, Trip Reports

The Westin Palace Madrid is my “go to” hotel whenever I have the pleasure of being in Madrid. I’ve written about it before here, so I’ll keep this review short.

Basically I love this hotel for two main reasons 1) It’s centrally located and 2) They treat Starwood Platinum members like royalty. I’ve always gotten junior suite upgrades (which are some of the biggest junior suites I’ve ever stayed in). I have a lot of expat friends who live in Madrid, so it’s become a tradition to have a couple cocktails in the Palace before heading out for a night on the town. Some of them must think I’m a baller, but I just laugh inside knowing I laid out less cash for the suite than if I stayed at an upscale hostel! (The Cash and Points option is 4,800 points and $90 a night)

This past stay was a packed weekend – it was Orgullo (Gay pride) in Madrid and peak tourist season. I arrived to the hotel around 2pm, but was told my suite (score!) wasn’t ready – no problem – I had plans to go to a neighborhood pool with my friend. I came back around 5pm and it still wasn’t ready, so they gave me a regular room to relax/shower in until the suite was prepared. While this was a little bit annoying, I really appreciate the hotel accommodating me – most Starwood hotels would deny me the suite upgrade all together since the policy is that you only get one if it’s ready at time of check-in.

Here are pictures of my regular room while I waited about an hour to check into the executive suite:

Standard room at the Westin Palace Madrid

Spacious bathroom

Around 6:30 I got the call that my suite was ready and a bellman was sent up right away to help me make the move.

Upon entering suite number 559, I walked down a long entrance corridor and straight ahead was the living room with very traditional furniture and big windows looking out onto the Plaza de Cortes. The bedroom was a separate room off to the right, which was also sunny and had the similar ornate cloth wall/headboard like my last junior suite. The room was definitely worth the wait – it would be a great staging ground for 3 days of Orgullo fun in Madrid.

Westin Palace Madrid Lobby

5th floor exit off the elevators - always a fresh supply of green apples

Entry Hallway of the suite

Living room

Bedroom view from the living room - with small changing area

Heavenly bed

Slightly odd smelling bathroom

There was only one negative about my stay – there was a strange smell in the bathroom – similar to burnt hair. I thought it would go away after a day, but it didn’t. No big deal – I’ll trade off an odd smell for a suite upgrade any day of the week!

During this stay I also decided to finally splurge and try out their famous Sunday Opera brunch in the restaurant. I invited my best friend Lori who lives in Madrid, to join me in the experience.  At 73€/$104 a person (plus drinks!), it would be the priciest brunch I’ve ever paid for, so that shows how much I like her! In all seriousness, I am very proud of her – she left a high paying NYC job in fashion to live in Madrid and teach English. She now has a fantastic Madrileno boyfriend and runs a great fashion/lifestyle blog, lifeandstylemadrid.com. Check it out and email her/comment on her posts if you ever need Madrid recommendations.

I have to say brunch was a very nice experience. It wasn’t too formal and the grand room with ornate dome is really awe inspiring. There wasn’t a menu – it was buffet style with a lot of fresh seafood and meats. The only thing that had me confused is that it wasn’t brunch at all – there weren’t any breakfast items. This was fine with me, because I usually go for the lunch items at brunch anyway, but there were no eggs or any breakfast-y options (that I saw). I just want to warn anyone who may go thinking they will have the option of dabbling in both breakfast and lunch – which is generally the appeal of brunch!

My best friend Lori meeting me at the Palace for a splurgeworthy Opera Brunch

Opera brunch venue - it doesn't get much better

Small plates selection ... so much to choose from!

Langostina/shrimp bar .. I hit this up several times

Assorted hot options- the cheese raviolis were sinfully delicious

Assorted meats- I took a liking to the Jamon Iberico

Assorted "salads" for lack of a better word. The one tuna belly and pepper mix was unbelievable.

The opera singers were a nice touch, but at times a bit too loud for me. Overall, it was a novelty and I enjoyed it, but probably won’t do it again because there are so many other amazing food options in Madrid for a fraction of the price. We each had a glass of wine and the bill came to 162€ ($231). I think I should have asked for half off since they only served half of brunch! But seriously, for 72€ a person, I think it would be nice if a cocktail (or two) was included. Heck, for a quarter of that price you can get full brunch and all-you-can-drink mimosas in NYC at tons of restaurants!

Real opera singers

The meal was very good – all of the food was high quality. I really liked their jamon Iberico and my friend explained that some ham legs can cost over 1,000€ and apparently what was offered at Opera brunch was top notch (it better have been!). Perhaps my favorite part of the meal was dessert – I really liked the chocolate fountain and skewers of fresh fruit.

So many dessert choices!

Chocolate fountain ... would it be uncouth to put my entire head in it?!

In total, the Westin was yet another great experience and I can’t wait to return. Though I have to say I like having another points earning/burning option with the Intercontinental Madrid, which is a 5 minute cab ride away.
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  • Gpapadop

    73 euros plus $ for drinks…yikes! I stayed here in April on a points stay and just could never do it to pay for anything with such exorbitant prices. I must admit those apples off the 5th floor elevators were great;-)

  • Guest

    Your friend Lori is one hot babe!

  • Anonymous

    and she’s even better in real life! :-)

  • Anonymous

    An hour massage at the hotel is 185 euros.. wow! Everything is tres expensive- except the rooms/suites when using points :-)

  • KP

    Brian, tell Lori that I’m a baller and that I said hi ;).

  • Michael

    Fantastic trip report. Next time AA has a bonus promotion to Madrid, I’m going. (Not talking about the Iberia promotion, since I can’t use my AA evips to upgrade). I loved Barcelona so much that I have to give Madrid a try…

  • Auihsd

    Awaiting onslaught of “wow cute girl” comments…

  • Auihsd

    Awaiting onslaught of “wow cute girl” comments…

  • Alanc

    Forget the brunch – sign me up for Lori’s English class!

  • Shawn Tumanov

    post more pictures of Orgullo ;))

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  • David

    She’s gorgeous!

  • David

    I’m thinking someone is still in the closet on their blog…

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  • Anonymous

    I am looking into a trip to Madrid right now and Westin Palace has been bumped to minimum 16k points/night with no cash and points option.

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