It Never Hurts To Ask: Potential 100,000 Point Pay Day for Chase Sapphire Preferred

Hi Points Guy

I have been seriously considering getting this card, but havent yet submitted an application. Is there a number I could call and ask for the 100,000 point offer during the application phase?

Also – I was just wondering if you have every flown in a premium cabin between the US and Australia. I have been living in Australia for 6 years now and been trying to maximise AA points since. Using AA points to redeem on Qantas is UNBELIEVABLE value given the high quality as a carrier. For instance, I have (on numerous occasions) booked return business class award redemptions using AA points on far distances (such as Syd to Perth or Syd to Darwin). These only cost 35,000 AA miles in business class, whereas my friends in the QF program would be set back around 80,000 for such a redemption! Also – I just booked a one way in first from SYD – ORD (where im from) for 72,500 miles. First trip in international first and cant wait!! (PS – that would set back a QF member around 140,000 points + heaps more in taxes!

Love the blog – ive learned so much!

Cheers
Jeff

Success! After calling twice last night and getting denied I wrote an internal message this morning and voila, I receive the additional 50k in my account! Thank you very much

I was approved for the Sapphire Preferred, but haven’t received my card yet. After hearing initial reports about the secure message working, I sent a polite secure email saying that I heard about a better offer and, since I’m a long-time customer and just missed the new offer, that I’d like to get the higher amount. 10 hours later I got a reply saying that the original 50k for $3k spend would still apply, but they’d give me another 50k now to show their commitment. Success!

PG

Applied on 6/15/11 and did not receive instant approval. Called reconsideration line on 6/16/11 assuming I’d have to move some credit lines around. Approved on 6/16/11. As of today I don’t even have the card in my hand yet. Last night sent a secure message to Chase. 50,000 points in my account this morning even before I’ve even activated my account. Unbelievable.

Message I sent :

“Dear Chase Representative

I recently received my new Chase Sapphire Preferred card with a 50,000 point sign up bonus after spending $3000.

Today, I learned of a new offer S6V which promises 100,000 bonus points. I would be very grateful if you would extend the 100,000 bonus point offer S6V to me as well since I just recently applied and received my card.

Best Regards,

Shuji”

Message I got back:

Dear Shuji XXXX,

I understand that you wish to receive the 100,000 points
offer on your Chase Sapphire account ending in XXXX.

I see that as per the offer that you applied for, you are
eligible to receive 50,000 bonus points for spending
$3,000.00 in the first 93 days of the account being
opened. Although I am unable to change the offer on your
account, I have gone ahead and added the difference of
50,000 points to your account as a courtesy. This
adjustment is effective immediately.

You will still receive the initial 50,000 points on the
$3,000 in purchases made within 93 days of open date.
Please allow one to two billing cycles for the 50,000
points to post to the account, after spending criteria is
met.

I am glad that I was able to add the additional 50,000
points to the account. It was a pleasure assisting you
today and I look forward to earning your loyalty for years
to come.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

XXXX XXXX
E-mail Customer Service Representative

1-800-493-3319

CP,

I wasn’t approved immediately either. I checked my account a few days later and the card was listed. The reconsideration line is more for when you are rejected, not pending approval.

This rocks! I sent a secure message and, within an hour, received the exact same email as Shuji.

The 50,000 additional points are already in my account.

Just signed up. how do i send secure email to get add 50k points. I dont have my card yet…

Brian, nice alert again! They just gave me the extra 50K!

100,000 miles on Sapphire is worth a $1250 ticket redemption, right? Sweet!!!!

Got it as well! Just sent a secure message and got a reply 1 hour after I sent it. 50,000 miles extra never hurt!! I’m now 2 for 2: Amex Plat and Chase!!! It’s raining miles guys!!!!!!!!!
Thanks TPG for the heads up!

How do you send this secure message though? I dont have an accnt number to log on to Chase website so how would i send them an email?

Hi TPG!

Just checked my Ultimate Rewards balance, and the extra 50,000 miles have already posted, even before the response to my secure message arrived! (I sent a letter similar to Shuji’s via the Chase secure message center, which is found on the left side of the Accounts Summary page.)

Chase and Amex (did the same to get the Platinum card up to 100K) are really doing whatever it takes to keep everyone happy! I do not know if the extra 50,000 miles will indefinitely be “automatic” so (as per usual) checking your website at least twice a day is a splendid idea!

Many thanks to you for this timely and very lucrative tip, and to the other posters here whose comments help others to have an even better chance at getting those points/miles!

All the best,
Steve

Another guy who just got the e-mail with 50k more points! Wow.

Thanks for the heads up. Received this after sending secure message –

I would first like to take this opportunity to personally
thank you for choosing Chase to handle your account.

As per the offer on your account, you will receive 50,000
Chase Sapphire bonus points after spending $3,000.00 in
purchases within 93 days of account open date. These
points will post to your account within one to two billing
cycles.

I feel that every relationship is based on mutual trust
and support, including one between a bank and a customer.
As a gesture of commitment to you, I have added additional
50,000 points to the rewards balance on your account.
This adjustment will reflect on your next statement.

As we said in the office – if you don’t ask you don’t get

I applied for the card within the last month, and just sent a msg asking for the extra 50k, and got them within 30 minutes!

I got the same message as everyone else – your 50,000 point offer stands as is, as a goodwill gesture we will give you 50,000 points immediately!!

I sent a secure email message saying that I heard about a 100k offer (not mentioning any other promo codes or anything) and asked if I could get the difference since I just opened my account. I got a response saying that they put 50k points in my account and my offer is still good as it stands (50k after 3k in spending).

BTW – this card looks/feels super sexy, even before the extra 50k points

@Anthony M — Did you apply for the card this morning? Did you send the secure message before the card even showed up in your online account?

Saw it on Dans Deals this morning and sent a message via the Secure Message Center. They gave me the 50k points withing three hours! Thanks!

@Anthony M,

Would you please mind sharing how you managed to send a secure message without the card showing up on your account? I have other existing chase cards in my online account – did you send the message through one of those?

Thanks.

@Anthony M,

Thanks – unfortunately, it asks me for the account number once I select this option. When I select “rewards inquiry” and try to choose “other” in the list of dropdown accounts, I only get a message saying that the secure messaging system is down for maintenance. Looks like I will have to try again. Thanks for your input.

Dude,
it doesn’t like “other’ as a choice and kicks you into ‘down for maintenance. In my case 3 minutes later tried again and the Sapphire card number was then available and that went through. 6 minutes later I checked online and the 50K was there, 3 minutes more and I got the email. I have now gone from 300K to 1.1M miles in about 90 days thanks to TPG and FT.

I have been following this on FT from two days ago and it is clear that Chase has a policy and a canned form letter and that many, most, or perhaps almost all are getting the approval and the same letter, with different signatures but the same content. I personally love the customer service and the ease of online management that I am getting from Chase Bank. Of course the Customer Service from TPG is even better. There are many sites that help you get miles/points, probably FT is the best. But only TPG Brian gets to the how’s and the hard work of spending those miles. Brian, in that respect, you Are the man.

Thanks Brian(J), would you mind sharing when you applied for the card? I applied today and moved some CL around to get it approved but havent been able to see the card online yet.

The additional 50K points posted to my account less than 10 mins after I sent the request email!! Wohoo! TPG you are tooo AWESOME!! Thanks!!!

Hi-
In reading the messages about Chase Saphire, I called this morning and mentioned that I had an offer code and offer number, but to no avail even though my card was only a few weeks old So I then sent a secure message and received a lovely note in response saying that they want to deliver good customer service and they’d deposited the 50k bonus points from my request. Woohoo! Thanks!

DUDE – how did you move around some CL to get it approved so quickly? I’ve called the app status line twice today and both reps said its too early for any indication on my app status. Tips would be appreciated.

I applied for the Sapphire Preferred a week ago, have not heard anything yet, but decided to send a secure message asking for the 50k bonus (already have 2 Chase cards). I was rejected in a rather poorly written response and given 2,500 points as a consolation prize. I will await the status of my Sapphire application and then call again trying for the additional 5ok bonus.

I literally sent my request an hour ago and received my positive response already. 50k extra points to be deposited into my account on my next statement.

On a side note…Brian i discovered your site a couple of months ago and now my fiance’ and I are 500K miles richer thanks to the BA/Chase, Citi/AA x 2, and Chase Sapphire bonuses. You are making our dream honeymoon trip become a reality!

What is the expiration date for those who had the invitation code?

Tried 3 times calling the 800# and No Luck.. They all said I needed the Offer # and code.. I got one from FlyerTalk website and they told me name did not match and best they could do is offer me the 50K promotion with $3000 spending required during first 3 months.

I just got approved this morning over the phone. Has anyone been able to send a secure message before receiving the card/seeing it in the online account? I already have a Chase online acct thanks to the BA Visa — I just don’t want this offer to expire before I get the card.

Sent an email and they seemed more than happy to give us another 50,000 on our one week old card. Thanks for the tip!! My time spent reading your blog just paid for itself

Hi Brian

Just wanted to pass on a little triumph with Chase’s Sapphire bonus thanks to the blog. My original sign up bonus was 25k. I bumped the bonus to 50k with a promotion match through secure email earlier in May. Thus, I received 25k extra. With this recent offer of 100k, I wrote again, and within 1 hour, 50k MORE was put into my account. I now have 75k in my account, without having spent a dime. Of course, once I meet the $3k spending requirement, I will be at 125k Ultimate Reward points.

In case anyone else is in a similar boat, I wanted to share the news. I did submit the other bonus bump more than a month ago through customer service, so it’s possible that they don’t check this kind of thing. It shows that they’re not looking at relative point levels, but absolute point levels when they give them out. They’ll give you 100k for asking, not just the difference between what you were originally offered and 100k.

Just asked on my 3 week old card- response in 5 minutes, and +50,000 points deposited! Chase is really pushing to upstart Amex now it seems! Thank you Chase and Points Guy!

My experience here matched the reports of everyone else. Within minutes of submitting a secure message, I was credited the 50,000 points. I’m really happy about this because I actually prefer the Ultimate Rewards program to American Express Membership Rewards. It seems like the redemption options are just better.

@Sheehan: I’m new to this miles game, but from what I’ve read, you can only apply for a new Chase card every 30 days. Perhaps there was not a full month between your BA and Continental apps?

Silvana – Which number did you call on to have your card approved? Is it the reconsideration number? They promptly told me (twice) that I would need to wait…

I had the regular Sapphire card (actually have had this for almost 10 years before it was called Sapphire) and recently received an email telling me to upgrade to the preferred but w/o the 50k bonus. I called customer service yesterday to see if I can upgrade with the promotion, but he told me I had to apply separately. I did that but got the waiting to process message. I called today and the lady told me that the application did not process because I cannot have 2 Sapphire cards at once. I cancelled the original then was transferred to another dept to reprocess the original application for which I was approved instantly. How long does it take to show the new acct (and the 50k points) on my Chase online profile? Also, at this point, can I send the secure message? I don’t even know my acct #.

I called 888-270-2127 twice since yesterday and they keep saying that there is nothing wrong with my application but it is a normal process to take up to 14 days to get a decision.
Just a little frustrated as I really want to get the 100,000 points x 2 (my wife applied too)
Any tips would be appreciated.

I just called, and they advised that I am approved. Yay!

Now, I logged in to my Chase account, and I don’t see the Sapphire account. (Nor do I see any link to points.)

How should I go about requesting the additional 50k points?

Ok. I got approved by calling the reconsideration line. How long does it take for the account show when I log on to chase.com?

What is the best way to ask through secure message? Can I just simply reference the promo code, and ask nicely or is there a certain structure to follow?

I got rejected! I asked them nicely and they said it was a test offer. If anyone has the invitation number they can spare, that might help!

It seems like the rejection is coming in for folks about the additional 50k bonus. I wish I had check my chase account this morning so I could secure email to them. Perhaps writing the code is a mistake as it is only sent to certain individuals. I asked for the additional 50k half hour ago with the code…
I really doubt they would honor it

Oh well, I was happy about 50k bonus miles several months ago….just can’t be greedy.

@Jax – when did you receive your message?

A lot of people on FlyerTalk are experiencing denied requests for messages sent in the past few hours.

Can anyone out there tell me where you find the email address to request the additional points? Is anyone having any luck telephoning in the request and what number are you using? Help would be appriciated.

Well, there is a saying in this hobby regarding mileage runs/error fares “Book and ask questions later”. Maybe we can have another one regarding bump up on credit card bonuses “Email and ask questions later”:-)

Here is the rejection that I got – does anyone know the 12 digit code, or have any suggestions for what to do next?
“Further, I would like to inform you that, when you apply
for a card, there are various sign up offers given to the
cardmembers which changes from time to time. Regretfully,
I am unable to honor your request for 100,000 bonus points
offer as your account does not qualify for this offer. I
apologize for the inconvenience.

However, if you were sent an invitation for this offer, I
request you to kindly reply to this email using the Secure
Message Center with the 12 digit invitation code and the
offer id, and either myself or one of my colleagues will
be happy to assist you.

I was planning to apply for the Chase Sapphire 50K but now I am wondering what would happen if I applied via phone for the 100K one and mention the targeted offer code. Does anyone know what happens if you call in for an offer you are not targeted for? Ie. would Chase determine at the outset of the call if I was eligible or not? Or would they check my credit and then look at eligibility? Should I play dumb on knowing the Invitation No. which won’t be me?

I am just wondering if applying for the 100K is worth a shot. Enough time has passed since getting my last Chase card and I have a good credit score. Thanks all!

DB- They’ll reject you. They aren’t letting any more go through.

Thanks for the response… To update, I received the rejection message this morning. I will also attempt an appeal response.

I too appealed a late Monday rejection of the 50k incremental bonus. Was told appeal appeal would go to a higher level. 36 hours later received a non-canned response from supervisor who said after examing my record he found no evidence that I was targeted for the SV6 promo. Ergo, no additional 50k.

got denied, as it was “targeted” and did not apply to my account. any luck with appeals ? Has anyone had any luck with appeals ?

They will shoot you down, the codes are unique. I provided a friend’s code, and a very nice letter, and it was still a firm no.

Phew!! S6V worked for me over the last weekend and i got 50K Sapphire points deposited into my account by this past Monday morning to my great surprise. those points came in time to book a one way flight EWR SJC(SFO)@ 12.5K and 2 nights at Hyatt Regency Seoul South Korea @2X8K cool.

I was also told by Sapphire Rep that(as in my AMEX GOLD) all authorized users under the same card can be recipients of awards points. This feature is very handy when you need just a few thousands points into another family account ; simply add your family members as suthorized users.

I received a response from Chase:
In response to your inquiry, your card is eligible to
receive 50k bonus points automatically after completing
$3000.00 in purchases within three months. In order to
match 100k points offer on your existing Sapphire account,
please reply to this e-mail with the Offer Code and
Invitation Number that were included on the direct mail
offer that was addressed to you.

Does anyone have a number for me?

Grr.

-A

MAJOR bummer:

Dear Ronak,

I am writing in response to your e-mail inquiring the
reward scheme currently promoted for Chase Sapphire
customers.

I understand that you have received an offer for 50,000
reward points and would like to receive an offer of
100,000 points. It is never our intention to cause
inconvenience to our customers due to the different
offers. The offer which you received was the offer
promoted at the time of your application.

Further, it is the marketing team which decides such
offers and promotes them for new customers while the
application processes. Keeping the volatility of the
markets in mind, different offers are made available at
different times. Please note that the offer was an
acquisition test offer only and was sent to a select
customers through direct mail. Regretfully, this is a non
transferable offer, therefore, I am unable to honor your
request for 100,000 bonus points as a sign up offer.

I sincerely apologize that I am unable to meet your
expectations in this matter. Nothing would have pleased
me more than to provide the resolution you are seeking.
If you have any further questions, please reply using the
Secure Message Center.

Thank you,

E-mail Customer Service Advisor

Original Message Follows:
——————————–

Dear Chase Representative

I recently received my new Chase Sapphire Preferred card
with a 50,000 point sign up bonus after spending $3000.

Today, I learned of a new offer S6V which promises 100,000
bonus points. I would be very grateful if you would extend
the 100,000 bonus point offer S6V to me as well since I
just recently applied and received my card.

Best Regards,
Ronak

Same thing. I tried 4+ emails, with threats to cancel the card + 2 calls to chase customer service. They wont budge.

I have been trying for 2 days and they want the invitation number along with the offer code. I guess they have meet their quota because in the beginning they were giving it to people and now they are not. Too bad for me, great for everyone who got it.