Massive Email Hacking Affects Loyalty Programs

by on April 4, 2011 · 6 comments

in Chase, Citi, Hilton, Marriott, Ritz-Carlton, Travel Industry

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So far today, I’ve received emails from Hilton Honors, Best Buy Reward Zone and Chase notifying me that my email address and names were potentially stolen by hackers who breached the systems of their marketing vendor, Epsilon.

The emails stress that financial information was not stolen and that the only risk will be an increase in unsolicited emails. But will that be the only bad thing that comes out of this whole debacle? The skeptic in me thinks otherwise, but I’m not a cyber security or identify theft expert by any means, so I’m not sure exactly what to make of it. But, I wanted to bring it to everyone’s attention, because this breach seems to be making national news; like this CNN piece.

Security Week lists the following companies as being affected by the breach; including Ritz Carlton Rewards, US Bank, Capital One, Citi, Marriott and Ameriprise.

Even if this does only result in some more unsolicited Viagra or discount pharmacy emails, it definitely exposes the fact that our information is not secure. As companies request more and more sensitive information from us to tailor our travel experiences, at what point will they take the necessary steps to make sure the information is secure? Is the benefit of storing information, like credit cards, worth it in the end?

I’m not sure, but I’m interested to hear all of your thoughts.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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  • Ben

    I also got one from Barclays regarding my US Airways Dividend Miles card.

  • Brian Herbert

    As someone who works in areas where “cyber” security breaches can mean more than unsolicited email, you should operate under the assumption that all of your data has already been compromised. It is ultimately our own responsibility to regularly check bank and credit card statements for fishy behavior.

  • Spicy B

    Got an email from Disney too about the Epsilon breach.

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  • JohnnieD

    I got them from Citi, Chase and Barcklay’s….
    As far as your being suspect Brian, I Agree!!!

    @ Brian Herbert–what you say, I’m afraid, is probably true!!! Only ‘some’ of my info has been compromised??? Yeah, right………

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