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A Happy Ending to the Hilton 10,000 Point Text Debacle

by on March 14, 2011 · 14 comments

in Hilton, Social Media

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As many of you remember, a couple weeks ago we all had some fun taking advantage of a silly social media promotion that was sponsored by a Hampton Inn in Massachusetts.

Within a couple hours and after thousands of people texted in, the hotel ended up deleting their email account, shutting down their phone line, and sending out crazy emails from Yahoo accounts trying to get everything under control. This hotel grossly underestimated the power of social media and how quickly word spreads – especially within the points/frequent flyer community.

While the hotel immediately went into crisis mode and shut off communication, I knew that Hilton would make good for those who legitimately signed up for the promotion and received texts stating they’d get 10,000 points. It took a couple weeks and some emails with Hilton corporate customer service, but I am now officially 10,000 Hilton points richer and I know a bunch of TPG readers are as well. :-)

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