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Update on the Hilton 10,000 Free Points Facebook Promotion Debacle

by on February 28, 2011 · 4 comments

in Hilton

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Last Wednesday a lot of us got in on a silly Facebook Hilton promo, where we were promised 10,000 HHonors points for simply signing up for a Boston area Hampton Inn’s “text club.” It was clearly a marketing campaign designed for a small population of people, but once it was posted on the hotel’s own Facebook site, word spread rapidly.

I was able to sign up for the text club and received confirmation of the 10,000 points. Even though they still haven’t shown up, I’m not losing any sleep over it. Per the Flyertalk thread it seems like the manager of the hotel, Mike Buddy, is going to honor the original promotion for the well over 1,000 people who had received text confirmations.

Also, after 5 days, I finally get an email response to my complaint that I emailed Hilton Honors during the mayhem. Between the Flyertalk thread and email from Hilton, I’m guessing I get the points within the next week or so – I’ll keep you all updated.

Dear Mr. Points Guy,

We have received your comments regarding our hotel in Guest Assistance.  Please allow us three business days to review and resolve this matter.  It is Hilton’s policy to give our hotels the opportunity to get involved to resolve pending issues.  We want you as our loyal guest and appreciate you bringing this to our attention.  Thank you for your patience.

Sincerely,

XXX
Specialist

Hilton Guest Assistance
Hilton Worldwide
2050 Chenault Dr.
Carrollton, TX 75006
U.S.A

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