It Never Hurts to Ask: The Art of Emailing for Points

by on February 9, 2011 · 8 comments

in American Express, Chase, Continental, Credit Cards

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The phrase; “it never hurts to ask” certainly applies to the loyalty points world. Whether it’s by giving  upgrades or waiving fees, travel companies want to keep their top customers happy.

I’ve been reading a lot of reports lately of people successfully complaining to Chase and American Express because they got sign-up bonuses that were less than what is currently being offered.

Both Amex and Chase are offering 50,000 points on their respective Platinum and OnePass cards right now. A lot of members who have been loyal customers or signed up for less lucrative offers, have been receiving points by raising their voices and pointing out how they missed out on the deal.

A Frugal Travel Guy reader recently reported getting 25,000 Membership Rewards points just for sending a quick email to Amex customer service. See the post blog for the exact wording he used (it was very brief and to the point).

I’m not advocating that everyone go out and frivolously complain in order to get compensation, but it may be worth it to ask your credit card provider for a little love if you’ve been a good customer and haven’t gotten any bonuses in a while. As much as card companies want to lure new customers, they certainly don’t want their best ones leaving. Feel free to report in the comments if you’ve had any success with this method.

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  • D

    Just did this with Chase for my Continental card, worked like a charm. Rick @ Frugal Travel Guy was the one that tipped me off to this. I will probably try this with Amex MR too, although I don’t use my Premier Gold card all that much, I prefer my Starwood Amex.

  • The Points Guy

    Might as well try with Amex.. there’s no harm in asking :-)

  • Melissa

    I tried this with Chase and they told me no and that they make the same decision for all cardholders. I wrote back saying that I know of other people who have been awarded miles, so saying they have the same policy for everyone is inaccurate. I saw tons of people on Rick’s site that had success so I’m mildly annoyed.

  • DaCheeze

    Was offered 50K points simply by requesting to terminate my Platinum because of Chase’s Presidential Plus card.

  • MikeyD

    Points Guy, great post! I wrote a letter yesterday and this afternoon i was given 3500 points for being a good standing GOLD card member!

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