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As I mentioned the other day, I love being a Hyatt Diamond. However, one of the more… interesting aspects of the program is that they are very scattered with promos and their IT is pretty bad. So what this means is that you almost always have to call after a stay to have the appropriate points added. In fact, I have never called and not gotten a sweet point payday- often times when I didn’t even realize I was eligible for points.
To be proactive, you can check to see if the properties where you are staying have any promotions. Use this link and then search by state/ city. It’s not perfect, but it should pull up any relevant promos.
Additionally, if you are Hyatt Diamond, I find that almost every hotel does not add the Diamond point amenity, so calling is often required.
If you aren’t sure, just call Hyatt and ask them to add any “Available G bonuses or promotions since you had trouble doing it online”. The phone reps are well aware that Hyatt IT is poor and will add any points without a fight at all. In fact, Hyatt customer service reps are some of the most lenient and friendly I’ve ever encountered.
So happy dialing for points! Feel free to post your experience or if you’ve heard of any new Hyatt promos since they have still not announced anything for 2011.