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Continental.com Sneaky Award Pricing

by on January 4, 2011 · 8 comments

in Continental

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Update: Continental is now a part of United.

I was searching for awards to Honolulu today for a client and decided to use Continental.com, which has a decent award engine. I was happy when I saw low-level business class awards for Newark-Honolulu through Chicago on United for 40,000 miles each way.

EWR-ORD-HNL in “Business”

When I was checking out, however, I noticed something odd. The Chicago- Honolulu legs were in economy. You know, no big deal that 80% of the flight time of the award was actually in economy class.

Economy class for business class price

Shame on Continental for this sneaky award pricing. I know its always up to the consumer to double and triple check their purchases before buying, but I can imagine a lot of people would purchase this award thinking they were in business class. I can’t imagine the shock when they check in and have a coach boarding pass for the longest leg of the journey.

I’m hoping this is just an IT glitch that Continental can get fixed. I’m going to email them and I’ll update everyone on their response.

Moral of the story- double/triple/quadruplecheck your award bookings at Continental.com (and all airline websites for that matter) to make sure they are what you think they are.

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  • Todd

    I’ve noticed this “glitch” for at least the past five years with CO, however I have never reported it. At first glance, it usually seems like CO has much more biz class availability compared to their competitors, but when you actually book it, one segment is in economy.

    I will be interested to see how they respond back.

  • Lantean

    I have noticed this too and it’s really annoying. I will email them about it as well, let’s see what they respond.

  • mark

    This isn’t a “glitch”…it’s been this way on co.com for years.

  • http://www.wanderingaramean.com Wandering Aramean

    It is only sortof a glitch.

    Lots of folks begged them to show mixed class itineraries as available because in many cases customers would be willing to give up the forward cabin on the short segment for the sake of getting it on the long segment. In other words, if EWR-ORD was in Y and ORD-HNL was in F it would be useful to have it listed.

    It is supposed to only show that way when the mixed itinerary has the longer or over-water segment in F/C but sometimes it fails.

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