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I flew JetBlue for the first time yesterday and while my experience wasn’t earth shattering, I now understand why the airline has such a cult following. In general, I feel that people are treated equally and the in-flight standard amenities are impressive. Here are the main things I liked and disliked most about my experience:
Likes (in no particular order):
1) Free Dunkin Donuts coffee and snack basket (one that rivals Delta’s first class snack basket)
2) DirectTV. 3.5 hours flew by with the help of CNN and trashy daytime TV
3) Legroom is pretty generous for coach. I wasn’t able to purchase an Even More Legroom seat for $60, so I was stuck with a regular aisle. It helped that I was sitting next to a skinny teenager, but I found the legroom generous, even with the seat in front of me reclined.
4) THE TERMINAL! Decent restaurants and shopping- something the Delta terminal at JFK sorely lacks.
1) No wifi. I really thought an airline like JetBlue would have wifi. As a business traveler this is a major inconvenience on a daytime 4 hour flight.
2) Boarding process. They boarded exit row first, then those with children and needing assistance, then everyone else. The â€œeveryone elseâ€ zone was a cattle call and with a lot of novice flyers, took a long time. I think they should board the rear of the airplane first to allow those people to settle in and not block the aisles.
3) Movies. They only had 3 uninteresting movies (sorry, not into Shrek #7) and they were $6 each and they weren’t on-demand. So you had to watch when they started and you couldn’t pause if you had to go to the bathroom. Seems like old school technology for an individual in-flight entertainment system.
Overall, I think they offer a great product for every day flyers. As a very frequent business traveler, they aren’t the right fit for me, but that could change if they offered WiFi, international flight partners and more EML seating.
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